I want to trade in my iPhone 11 for an iPhone 15. My current iPhone 11 has a repaired screen but my iPhone11 says that it has: Unknown Part Unable to determine if your iPhone display is a genuine Apple part. This could be because the part is non-genuine, not functioning as expected, or the install

I pre-ordered two iPhone 15 Pro Max yesterday and this morning I received an email saying that "We put your order on hold". On AT&T's website, I go to the order page and it says this at the front: but then when I go into the order, it says: "We couldn't complete your order beca

We have been AT&T customers for over 27 years but they’ve overcharged and deceived us for the last time. Last September we decided to use an offer to trade in our phones for an $800 credit for each phone to purchase newer iPhones. We called AT&T after waiting over three months for the credit

I have the grandfathered Unlimited Plus data plan, is that an eligible plan for the $1000 iPhone trade in promo?

Hi y'all. I'm a cricket wireless customer. I understand cricket uses atnt. I'm thinking of upgrading my phone. I want to buy an iPhone from Best buy. If I buy the AT&T iPhone from Best buy, can I bring it to cricket and have my stuff transferred on it? Will it work? Thanks.

I would like to use next up and get another phone. I am eligible as I've paid 18 months but still have 700 balance. I know that the balance of 700 is waived and I start paying installments on my new phone. However, I have searched and searched and can't find the answer and the girl at store was so d

Change trade in device after iphone 15 pro max order I placed an order for an iPhone 15 pro max on the ATT mobile app (am an existing customer) and specified my current 13 pro max as the trade in device. it’s bought in 2021 on Apple.com as an unlocked device. I later came into att and register

Two days ago the iPhone 14 was $2.78 a month with trade in. I held out to think about it and now it’s $15 a month without a trade in. Does anyone think they will drop the price of the 14 lower than that soon? I know the promotion changed because of the release of the 15.

My dad wanted to surprise me with an upgrade, but he doesn't know the difference between a lot of different phone names. I wanted the S23 Ultra Samsung but he got me the S21 FE because he assumed it was basically the same thing. It's only been a few days since he ordered it and it arrived. Is there

Hey, so I just bought the new iPhone 15 from Apple with the ATT monthly installment plans option. I’ve already finished paying off my iPhone 11 Pro Max with ATT and was looking to replace it with the new phone. Am I still able to trade it in to ATT for the bill credits and if so, can I just take it

Looking for some advice. Back in July (2023) I ordered an iPhone 14 with the intent to trade in an iPhone 12. Received my new phone on 7/12/2023, and shipped my trade in on 7/18/2023. I got receipt from the Post Office. After about a month I noticed that the trade in status still showed "Trade Req

I recently added a line to my account (new number) and received an iPhone 13 along with it for which I have monthly installments with AT&T. Now, I'm looking to upgrade my main line (different number/same account or bill)by purchasing direct from Apple. Am I able to trade in the iPhone 13 to Appl

I am very disappointed with at& . I had 5 lines with t mobile who I was with for 4 years I only paid 190 a month for all lines. I had recently cracked my phones but it was still usable when an at&t sales rep approached in a store and told us we cud switch pay the same amount or around and get a free

Hi I have traded my IPhone 11 and got my IPhone 14pro max where there was a trade in offer 800$ off and the payment is up to 3 years I would get all credit back initially and I was happy too the mobile  After 2nd month of use I received my bill and no credit value for old mobile ($25) added to

We had a fraudulent issue on our line and they won't fix it. Fraud department closed the ticket without explanation and we can't talk to anyone. I'm beyond annoyed with the customer service of att. Fix it.

I have been trying to upgrade a phone through the website for months now but it keeps bringing up the same error: Uh oh! Something went wrong Please call us at 800.331.0500, so we can help with your order. CATLG-BUS-ERROR-20029 The accounts page used to work fine and recogniz

I want to make others aware of this issue, which I didn't know was an issue until now. My family switched to AT&T in May of 2022 (it's now Sep 2023) and when our phones arrive, all came to our door except mine. It didn't get delivered, which means someone in the postal system snagged it. Tracking s

ATT is a mess!  I specifically did everything online so that I didn't have to deal with the people in store.  They are the next worst people next to car salesmen.  I order a new galaxy s23 ultra, I had a s21 ultra to trade in for the $800 credit.     So I placed my online order for in store pickup f

So I just recently joined switched to ATT and as a family we got the family plan. 5 iPhone 14 pros and 2 of the pro max version and we received the phones in July 31 is it possible to switch it to another phone

I have an alcatel smart flip IV and i receive texts from the individuals of a groupchat separately, are there any flip phones supported by att that support group chats?