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Upgrade after transfer of billing…

If I’m on a family plan and start the transfer of billing process/complete it, Will I be able to upgrade my phone soon after?

Questions

 • Phone & Device Upgrades

30

1

0

Accepted Solution

Official Solution

How long to be verified

I placed an order yesterday at 513 and sent over id like the link said. I chatted with someone today online that said looks like it’s being processed. I was hoping to have this Friday. Estimated ship date was 11-9/11-10 with delivery of 11-10 or 11-11. Usually when I order it’s fine in a day and rec

Questions

 • Phone & Device Upgrades

44

1

AT&T Representative ordered me the wrong phone

So I went to my local at&t store to upgrade my iPhone 11. Told the sales rep that I wanted a silver iPhone 14 pro. He went on to tell me that he was surprised I picked silver since everybody is getting wither space gray or deep purple. He then proceeded to order the phone and I paid. Looked at t

Questions

 • Phone & Device Upgrades

25

2

0

Accepted Solution

Issue returning new phone (purchased online as an upgrade)

I've been having such a difficult time returning a new, unopened phone. I purchased the phone as a gift att.com, but needed to return it for a different color. I contacted AT&T customer service and the agent had me on the line for a good 25 minutes with no resolution. They said the only way they

Questions

 • Phone & Device Upgrades

32

3

0

phone

the top of my cingular flip IV is completly disconected from the main body and I want to be able to get the photos back from the phone the sim and sd card are rendered useless if any one can help it would be greatly appreciated

Questions

 • Phone & Device Upgrades

15

0

0

ACP Wireless, how does it work

Basically I want to get my mom a new phone for Christmas. If I buy an unlocked phone, can she just transfer her sim card over? Does AT&T give sim cards for their wireless phones or would she have to go through activation of the phone? I’m confused

Questions

 • Phone & Device Upgrades

22

1

0

Accepted Solution

Porting my number

Nov 3 got my.pixel. Super happy about it. Well, they said to port over my number. I did. Now it's Nov 8 and since Nov 4 I haven't had any service. I've called PAC and they are USELESS. Metro is USELESSS. What ever happened to customer service!

Questions

 • Phone & Device Upgrades

29

2

0

Closed

Trade in refund process is a scam and ATT is using fraudulent claims

If you sign up for the trade in rebate they will never give you back you money. Tactics: They will never ship you the box to return. When you send the phone back with return reciept requested and have prrof of them having the phone, they will claim they do not have it They will

Questions

 • Phone & Device Upgrades

41

1

0

Order cancelled. No explanation

Got several emails. First was order confirmation, next was telling me the 3 lines were successfully ported, then another advising my Iphone and 2 sim cards had shipped (new customer 3 lines), plus several other emails congratulating and welcoming us to ATT. Then tonight, at 10pm I get an email that

Questions

 • Phone & Device Upgrades

32

1

0

Returned Device Not Recognized as Received

I returned my device in July and am now being charged for it because AT&T says they don’t have it. I have the tracking information and previously tracked the package and know AT&T received it but now went on Pitney Bowes website and can’t find the tracking information. How can I verify AT&am

Questions

 • Phone & Device Upgrades

23

1

0

Trade in not even displaying in transit

Dropped off a phone trade-in at the UPS store on 10/26/22. Followed all the instructions. When I check its status, in transit is not in effect. Please advise.

Questions

 • Phone & Device Upgrades

32

5

iPhone 14 pro max

Does anyone know when iPhone 14 pro max will ship o order my phone 2 weeks ago. And am still waiting

Questions

 • Phone & Device Upgrades

54

4

0

Phone upgrade shipment date inquiry

My cell upgrade is estimated to ship 2 days (11/17) before I leave for my vacation (11/19). Can I request that it be sent to my local ATT?  Or can I request to delay the shipment date until I get back home?  I’ve called and visited my local ATT and cannot get help until it is “shipped”. &

Questions

 • Phone & Device Upgrades

23

2

0

At&t $800 pre order SCAM or so it's looking.

I have been with at&t for 9months sense February 22 and my next bill is in a few days, that will make it my 10th bill. *****I'm on an unlimited plan and my trade in device was owned by me and paid off. ******  I feel I have to clarify  this early so it's not missed when reading

Questions

 • Phone & Device Upgrades

60

10

0

AT&T lied

On 10/21/22 I came into the store to get an upgrade on my current iPhone 12 in this location. Was on vacation from Tennessee. I first talked to an awesome guy named Eric. He directed me to talk to his associates. After speaking with the assistant manager, Cynthia, and her associate Justine, they wer

Questions

 • Phone & Device Upgrades

62

6

0

ATT Trade In - USPS declined package

I’ve learned from USPS office that they are no longer accepting delivery of electronic devices via 1st class mail and must be shipped via ground. The shipping label provided by ATT Trade In is 1st class. Here are my dilemmas: 1. USPS will not accept 1st class postage. The shipping postage must b

Questions

 • Phone & Device Upgrades

48

5

0

Accepted Solution

Official Solution

I activated my new iPhone 14 Pro Max and don’t like it. How do I get my prior iPhone 12 Pro Max working again?

I activated my new iPhone 14 Pro Max to try it out. I don’t like it and don’t think it’s worth upgrading from my iPhone 12 Pro Max. But now my 12 Pro Max says “SOS.” How do I get to cellular working again on the 12? Thank you

Questions

 • Phone & Device Upgrades

37

1

0

Returns agent

After completing switch from Verizon I received my phone and sent my trade in (mint iPhone 11 Pro Max) back to AT&T on September 24th. This was dropped off at post and picked up by “shipping agent” on September 26th. I have not seen any movement since then and am beginning to worry.  Any s

Questions

 • Phone & Device Upgrades

35

2

0

Cannot track trade in

I bought a new phone and once set up I returned my old phone to the ATT store for trade in. They gave me a receipt. To get the status your site requires a confirmation number. My receipt doesn’t show one. What do I do?

Questions

 • Phone & Device Upgrades

39

7

0

Trade in is looping around USPS ad infinitum

Sealed trade-in in return box. Delivered to USPS, received the USPS receipt, then tracked for 3 days from CA to Nashville, then from Nashville to Nashville. Then a USPS update everyday for 4 days stating "In Transit, Arriving Late" - was supposed to arrive 10/26. I call AT&T and Eduardo tells

Questions

 • Phone & Device Upgrades

37

4

0

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