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Didn’t get a tracking number or shipping receipt for a Next Up Upgrade because of a store manager. Am I screwed?

When I picked up my phone upgrade from my local store, (which messed it up the first time, but that’s a whole different debacle) they gave me my shipping box and my shipping label then told me verbatim “Just tape the label to the box and drop it off in the USPS package drop off.” So I did exactly th

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29

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Switching phones

My family and I switched internet providers to AT&T and we got new iPhone 14s. My parents were the ones who made the switch and we told them the 14 Pros were better. Is it possible to send the 14s back and get the 14 pros instead?

Questions

40

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Why does AT&T continue to lie after being a 20+ yr customer about trade-in credit?

I've personally spent over 8+ hrs over the last 4yrs on phone calls with AT&T reps with a promise to get the trade-in credits we were told we'd get for trading in our phones.  I finally gave up on the last phone my son got, but now I'm really getting (Edited per community guidelines) that it's happe

Questions

47

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Accepted Solution

Official Solution

Device upgrade pain

I placed an order yesterday for a device upgrade ( I'm eligible) and placed an order for store pickup. I went to the store to collect the phone, the store agent ran a fraud check with another online agent, who asked me some questions on phone. It wasn't audible at all, still I answered the questions

Questions

101

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Accepted Solution

Official Solution

Daughters new phone deactivated son's number

My daughter got a new phone (iPhone 14) that used my son's phone's (iphone 13) upgrade eligibility. As a result, when her phone was activated, it deactivated my son's. Now it looks like we have two of the same phone with different numbers, only his number isn't active on his phone. How can I fix thi

Questions

42

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Is it AT&T policy to have customers fix and resolve issues that AT&T created?

I went into a store on Sunday to upgrade my phone. I specifically wanted to get the iPhone 14 Pro Max but unfortunately they did not have that one in the store, understandably since the iPhone 15’s are the newest phones. They told me that they will order it and it will be shipped. I was happy with t

Questions

39

2

Help removing family lines from my account

Is there a way I can put a hold on my siblings line from being able to upgrade their current device, so that they can pay off what they have and I can remove them from my account. I currently have 8 lines for my family under my account and want to have my own account with just me and my husband but

Questions

32

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Trade in issue

December 6, 2023. I had went to an AT&T store and did the next program to trade in my old phone for a new phone. The customer service rep was great and at the end of the transaction he had provided me with a prepaid shipping label to ship my old phone back through the United States postal. phone

Questions

42

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Authorized User Unable to Upgrade

I am an authorized user under my father's account. I live in a separate state and when I was trying to upgrade at the local store there were saying I was unable to make the purchase due to security and it being flagged as fraud. I tried upgrading online and having the new deviced shipped to me. I wa

Questions

47

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Need Help: Promised $800 Trade-in Credit Only Received $350 - Seeking Advice!

Hello everyone, I'm reaching out to this community in hopes of finding guidance and support for a situation that has left me feeling quite frustrated and helpless. As an international student who recently moved to the USA, I'm facing a challenging issue with AT&T that has significantly impacted

Questions

24

2

Unlock a Samsung note 8 on your unlock portal by imei not working

Errors I have been getting: See you've stepped away, start a new unlock request after entering the last digit of imei. Oops we are sorry, we are having technical difficulties, they again in a few minutes. You've tried too many times wait 24 hours. All not working.  Phone active 2months ago.&nb

Questions

24

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Software update for my s22 ultra

My s22 ultra from AT&T last update was on march 2022 and it's saying it's up to date while it's not. Please can you help me update it

Questions

45

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Bad iPhone 15 pro max

Keyboard on iPhone 15 pro max is horrible. Customer service does not care. I want to exchange my device

Questions

61

2

Need to move installment plan to another number on the same account

I have two phones on my account. Samsung Note 20 (phone 111-111-1111) and Iphone 13 pro max (phone 222-222-2222).  The samsung is free and clear but the apple has installments.  I switched the phone numbers thinking I could cancel one later but was told that the installment is on the Line

Questions

45

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Phone Trade Scam

My husband traded in his iPhone 11pro for a 15 pro max with AT&T back in November 2023. He was supposed to get an $800 credit. We finally received the credit on our February bill( he was told it was going g to take a few billing cycles). However our March bill was higher than expected and when m

Questions

50

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Device Return to Agent Fraud

REturn via Prepaid label from ATT in end of Jan 2024, now they said never received items, of course it happens all the time with ATT return phone for upgrade. Tracking shows it delivered to Agent which means ATT has it but they just didnt have my phone and charged full amount. It is financial fraud

Questions

25

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My AT&T trade-in phone lost/possible stolen

I brought my phone to trade in back in December 2023 from a iPhone 12 pro max to an iPhone 15 pro. I brought it to a physical store where they let me know everything is all set to go. When asked about when I would receive my credits, they repeatedly told me to not worry and the credit would should u

Questions

34

2

Upgrade issues

When I go to upgrade my phone on one of the specials you have, the 'value' of my device changes. Currently, I am supposed to be able to get a Galaxy S24+ for $0.00/mnth with qualified trade in. When I use my current phone, a Galaxy Note 20 5G in excellent condition, it says my phone would be worth $

Questions

28

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Closed

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free phone

Questions

39

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Swapping numbers from one phone line to another

I just added a line (iPhone 15 Plus) and would like to swap the new phone number to another line on my account ( iPhone 14 Pro Max) and visa versa. How do I do this?

Questions

38

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