My away at college daughter needed a phone upgrade so I ordered one to have delivered to her. Her apartment has a security gate that has codes for fedex ups usps but Fedex express states they do not have this code and that ATT has to supply it. I have updated delivery instructions with the code in t

I traded two mint Iphone 10 for 13's and was given $800 trade in on each phone. Then I find my charge for each phone is $1,000. So basically ATT just stole my phones and charged me the same price the new ones sold for. I just filed a complaint with the FCC

My mother and I upgraded our phone to the new iPhone 15 Pro and Pro Max. I traded in my iPhone 13 Pro Max to receive a $1,000 credit. I received my new phone with a return shipping label for my trade-in. A few days later, my mother received her new iPhone 15 Pro with no return shipping label. We co

Has anyone else had difficulty with their trade in? I have spent the last 2 hours talking to AT&T trying to get the trade in credit for my phone as promised by AT&T. I spoke to a number of people in various deparments, all of whom provided a different reason for denying eligibility for the

My son broke his IPhone 12, I used his upgrade to order an IPhone 15 Pro. I activated it but now want to give him my IPhone 13 Pro and I get his 15 pro since I am paying for it. How do I switch our information now without physical SIM cards in the new models. Basically I need to move my info from a

I've been trying to take advantage of the Cyber Week deals to order a new phone, but it keeps failing (originally due to ID verification, which is another can of worms) due to excessive off-network usage. As far as I know, I've been living within sight distance of an AT&T tower for the last 7+ y

I am beyond frustrated and am about to switch carriers after only being with AT&T for a few months. We were talked into switching to them. Promised new phones with sign up. $1000 credit for trading in my iPhone for a new one and a credit valued for my husband’s new phone for his trade on of his

Despite the AT&T website stating that trade-ins must be returned within 30 days of new device activation, they actually mean 30 days of RECEIPT!!! Big difference, especially during the holiday season.  Longtime customer (25+ years) yet no concessions made for their error in false advertisi

I trade in my iPhone 14 Pro Max 128 GB for 15 pro max on Sep 27, 2023 and sent the phone via USPS to AT&T in the kit they provided with the label. After 2 months when I didn’t see the credits in my bill, I inquired and came to know they received iPhone 11 Pro instead with broken screen and I wil

Hello, I recently started service with a new iPhone, I have very good credit and was approved for payment plan no deposit. Rep said I am eligible for 9 lines but when I try to order online or in store it says I must pay in full at check out

I have an iPhone 10 that is giving me problems. I would like to know if I could buy a new phone and move the Sim card. I am overseas and for a few months. I can get a new unlocked phone (Samsung). What do I need to do to activate the new phone?  Is it possible to move Sim from iPhone to Samsun

I went to upgrade my phone with the new cyber week deals, and when I logged in, and went to my account it literally says "Yay! Your device upgrade is ready!" and then there is the "Upgrade Now" button. So I click that and it brings you to the portal and then the phone is listed under the "Upgrade Ea

Hello I have a question on how this works. My installment plan is already eligible for trade in. If i do the trade in , how is the remaining cost transferred. Does it add to whatever the cost on the new phone is or does it go away?

Adquirí un nuevo e sim, por cambio de equipo celular. Al intentar activarlo me comenta que lo cheque con At&T. No puedo ir a la sucursal ya que me encuentro en un viaje en el extranjero. Por lo cual intenté marcar pero me pide un mensaje que me llegará a mi número celular que no puedo activar po

What are the steps I need to do to make the following happen? Switching plan, adding 2 new lines, adding 2 new phones AT&T Unlimited Your Way - 3 lines AT&T Unlimited Extra plan $50/mo: my current phone number on a new iPhone 15 256GB ($25/mo) (a plan switch for my phone number) AT&T

Its been about 48 hrs that I signed-up for new ATT wireless account, and now trying to add two more lines to it, but I am unable to do so. When submitting order at att.com, it gives me an order number, but in about 3-5 mins ends up canceling the order with reason "We couldn't verify this order 23-XX

I ordered a new iPad thinking AT&T Right to You was a great option. Boy was I wrong! They gave me a window for 10am to 12pm. No one has called or texted as they said they would. I spent 4 hours trying to get ahold of someone for an ETA no luck. Now trying to cancel the order and AT&T won’t l

Have 4 lines on my account. An account I've had for nearly 30 years. Upgraded 2 of the 4 lines in September without this insanity. Now want to upgrade the remaining two lines and all of a sudden I need to email a scan of my drivers license, a state ID, or my passport? Simply to upgrade phones on an

Hoping someone here can help. I have already tried calling, chatting, twitter support, and visiting the store in person. All with no luck. I feel like I need a specialized team. Ordered new iPhone from ATT and moving my number from Verizon (so a new customer) phone shipped but on the delivery day

I sent my phone back to AT&T as they requested when I got my new iPhone and their third party service they use to collect the devices swapped out my pristine iPhone 12 Pro with some broken phone I've never seen before and mailed it back. I spent several hours on the phone with AT&T and said