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Upgrade phone

I have a fold 3 and want a fold 4 I pay monthly and have insurance on it . What would it take to upgrade up to a 4??

Questions

 • Phone & Device Upgrades

13

1

0

Ordered IPhone 14 Pro Max and never received

I ordered a new IPhone pro max and it shows that’s it been at a Louisville FedEx facility for 2 weeks now. I’ve called fedex and they said when they received the shipment there was nothing in the box and for me to contact AT&T. I can not figure out who to contact to either reissue the phone I or

Questions

 • Phone & Device Upgrades

11

1

0

Bad Service

I had an in home sales person come to my house after a Direct TV call. She sold me on switching my cell phone to AT&T. She was supposed to bring over 4 new phones, do all the switching over and get a family plan.this appealed to me because I don’t have time. She came to the house a week later w

Questions

 • Phone & Device Upgrades

35

10

0

USPS in possession of the item - Trade-In

Hello, I have sent 2 of my iPhone for the trade in on 9/3/2022 one of them got delivered around 1 week ago, it has been processed, everything is done, it said that the trade in has been completed, but the 2nd iPhone is stuck in USPS in possession of the item, I have contacted USPS they said "Oh, if

Questions

 • Phone & Device Upgrades

16

1

0

Store Issues

Today I went in the store at 577 N Thompson Ln in Murfreesboro Tn. I was looking to upgrade 3 lines to IPhone 14’s but wanted the next phone took off my account. I was not using the next plan because we normally pay our phones off before trading them in. The service rep made me open the ATT app on m

Questions

 • Phone & Device Upgrades

12

1

0

AT&T made the mistake, customer pays the price

Hey has this happened to anyone else.. I took advantage of the the "trade in offer" from AT&T and sent in my IPhone 11, having received a Iphone 13. This was to be a free trade in.  AT&T is claiming I did not send in a Iphone 11, though they cannot say what I did return.. I am now stuc

Questions

 • Phone & Device Upgrades

40

5

0

Any resolution?

Has anyone received a favorable resolution when dealing with BJ's or AT&T? Sounds like my case, which is similar to many, is a hopeless cause.

Questions

 • Phone & Device Upgrades

17

2

0

Down-payment

Someone explain why I have autopay. Been a customer for over 7 years and now that there is a promo for a $5.00 a month phone so I wanted to add a line, it says I have to not only pay down-payment but the cost of phone would be $18.00 plus a month not $5.00 due to my credit. I do not understand this

Questions

 • Phone & Device Upgrades

24

1

0

Unlocking phone that was upgraded

My husband is coming home for a month and is need of a new phone. We currently have a phone number on our acct that is on hold for military suspension. I spoke with a rep that says if we were to upgrade and get him a new phone we would not be able to use it at all. He will only be home for a month b

Questions

 • Phone & Device Upgrades

15

1

0

Label within the new device package

What is the shipping label that comes with my new phone’s package for? I’m trying to return the new phone since it was an wrong order and the person in ATT store told me to use that label to ship it back. As I also requested a trade-in so I also have a trade-in order. Was that label in the new pho

Questions

 • Phone & Device Upgrades

31

4

0

Sam's Club/Att booth is a scam!

I've read the forum as I too last month fell for this same scam at Sam'sClub. I don't understand why Sam's Club would allow this type of business. This needs to be reported to their corporate office as im sure corporate does not know this is happening all these years! It was a nightmare 😔 for o

Questions

 • Phone & Device Upgrades

52

5

0

Customer service

How do I leave a negative review about an associate? I was disconnected from a great employee and then got a different one who refused to transfer my call to IT and when I asked for a manager she said… “why so management can tell you the exact same thing I did?” And refused to give me her name. Whil

Questions

 • Phone & Device Upgrades

27

2

0

Order status

I am new to At&t and this is my first phone order. I completed the id verification on 11/9/2022 and the order is still stuck on "we are "working on your order". So it's been more than a week since I submitted my driver's license and the only thing that changed is the message asking me to submit

Questions

 • Phone & Device Upgrades

16

1

0

How can I cancel all AT&T services

Please,please,please just tell me how to cancel all AT&T services. I have been with att since they were Bell South, my wife and I simply, originally wanted to pay off our cell phone installment plans early, that’s all, that’s it. Well after being on the phone for over 4 hours, 6 different agent

Questions

 • Phone & Device Upgrades

31

3

0

Trading in an old phone, I need help with location identifier

Trading in an old phone, I need help with location identifier

Questions

 • Phone & Device Upgrades

30

4

0

Accepted Solution

Official Solution

My Arlo cameras will not load after I updated to 16.1

I can not bring ing the video or the activity zones on my cameras since I download 16.1 and I have tried everything and Arlo is having a hard time figuring this out and I need my cameras. I have not downloaded the 16.1 on my iPad and I have no problems there so it has to do with the 16.1 update.

Questions

 • Phone & Device Upgrades

16

1

0

Accepted Solution

Official Solution

Upgraded Phone - Christmas gift

I want to upgrade my daughter's current phone for Christmas. I've read conflicting information regarding how long before the the phone needs to be activated. I've read 14 days from shipment, and I've also read that an upgraded phone is parked for 52 days.  If I order the upgrade now, can i

Questions

 • Phone & Device Upgrades

73

1

0

ID Verification

So I financed an iPhone 14 and so setting up a new account and all that business being this is my first time with AT&T. So I sent in my ID photos and that’s the last I’ve heard of anything it’s been 36 hours since I’ve heard anything

Questions

 • Phone & Device Upgrades

23

0

0

Accepted Solution

at&t imei number doesn't match an at&t

Hello! I have couple apple watches I fully paid this watches. I wanna unlocked this watches, but when I trying to do that at&t system tell me at&t imei number doesn't match an at&t!  Please fix my problem! Thanks

Questions

 • Phone & Device Upgrades

19

2

0

AT&T ID verification

My order was placed on hold and a text message was sent to me so that I could upload my DL and I did that yesterday at 6pm MST and I have not heard back yet. I did get the blue check mark message saying that my upload was complete and to close the page. AND when I check the order status the message

Questions

 • Phone & Device Upgrades

49

12

0

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