I have upgraded from Pixel 6 to S23 using next up program. Sent my old mobile with USPS. After few days, got an email saying the mobile is received but the device not fully functional. There was no specific reason mentioned only generic reasons that it might be one of battery not present, scratches

About 3-4 months after I shipped my phone back in the mail using their box and shipping label, I get an email saying they didn't receive it and are charging my account over $400. I dig through my photos and find a picture of the label and box like they recommended to find the tracking number and fin

My husband and I each had a Galaxy Note 9 that we got through ATT with installment plans. We paid them off completely. And recently took advantage of the promotion ATT offered to trade in our phone(s) and get $1000 credit each...for qualifying phones (which included the Note 9s) We each ordered new

I recently sent an insurance return in using the prepaid label. Now the tracking number says invalid and I received an email saying AT&T is going to charge me $500+ for the phone. This is absolutely crazy!!!

I’m logged into my account and trying to upgrade a phone but it keeps coming back saying to either call AT&T or visit a store. I tried to call the 800-331-0500 number but get connected to an automated line that only provides automated responses and text messages.  Finally after repeating m

When I first moved to Florida two months ago I looked at new phone number options and saw a very long list of available numbers. Now when I try to change my number to a Florida number, it says none are available anywhere. This is frustrating.

Hello!, So back in February 2022, my boyfriend and I decided to leave our last service providers to come to AT&T since they were having a promo for up to $1,000 off of the new iPhone 13 Pro Max. I had the 11 Pro Max and got $1,000 off of the new iPhone 13 Pro Max (256 gb). My boyfriend had t

Got a call from att about the promotion to upgrade my s7 to a s23. They told me it would be completely free so I agreed and they shipped my phone this was all on 05-18-23 turns out that promotion was over on 05-12-23. So they sold me a phone under false pretenses knowing that the promotion was over

I recently upgraded to an S23 Ultra. I traded in a Note 9 and received a credit of $300. Trade in amounts vary depending on thr traded phone? I thought I would be getting a full trade in of $800 or $1000. Was I wrong? Thank you

The store gave me the wrong phone, which I cannot activate, and is giving me the hardest time to return. After multiple calls to the call center, it's clear no one there is able to assist me either. This is bordering on fraudulent behavior.  5/25: I upgraded my phone online and selected in-st

I want to unlock a Samsung galaxy SM-S326DL(GP) that my friend gave to me to use on att service provider

My family ordered 5 new phones, 4 of them are supposed to be purple, and one black, unfortunately all 5 came in as purple. Is it possible to just return the purple one for a black one and not have to send all the phones back?

I received my new phone but have yet to receive the information to trade in my old phone. It should not take this long as i got the phone a month ago.  

Hello, I am trying to sign up for new service as a new customer. I am currently on vacation in AZ. My residence is in Oregon. Oregon has no sales tax. This is the main state this will be used in as well as paid in. can anyone waive the sales tax in AZ so I can purchase and start service now whi

Recently upgraded my phone and my son's phone and made some account changes. Best customer services ever by the Sales Rep: Kaden D2220 Abbott Rd, AT&T STORE - Suite A, Anchorage, AK 99507. He was professional and explained everything clearly, made sure I knew all the options, and was patient whi

I upgraded my phone and they shipped the new phone with the return box but it had no return label. I called at&t support and they said there was a system glitch and no return label was generated. She then told me she created a new return kit process and gave me a new tracking number. I've

I recently bought a new phone. Almost immediately had issues.  I completed a warranty replacement with no hiccups. The replacement device continued to give me the same issues. When I completed the return of the 2nd defective device, I got a notice from att and an Alcatel phone from 2013 in the

I checked the "donate to military" box. I didn't know until the final screen said my phone was donated. How do I cancel my trade in and redo it where the promotion still applies? I intentioned to apply the trade in to go towards the upgrade I got Thank you

tradein offer is a total scam. I was told by a representative of AT&T at my local Sams club that I could ge two free iPhones with trade in of our two Samsung and Motog smartphones and switch from Verizon to AT&T.  I was supposed to get mailing labels and packaging sent to me by AT&

I can hear the phone ring and the announcer but some calls don’t come through why I don’t hear the ringing