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Denied for what reason?

I went to Sam’s club to purchase 3 Phones and take advantage of the Sams club switcher promotion, I brought my social security and 3 forms of ID. The representative told me he would have to call someone to ask me questions. After waiting on hold for 15 minutes, the representative on the phone random

Questions

 • Wireless Account

89

17

0

Complaint - Their mistake, but the customer suffers - Honor Your Commitment

Complaint - "Bait and Switch" I switched internet service from Spectrum to AT&T and on my scheduled internet installation day 5/28/2022, a in-home Specialists came with the technician to install. His name is James. Well while the installation was going on, James informed me that they were runnin

Questions

 • Wireless Account

46

5

0

Reinstating an old AT&T phone number

Good afternoon, I am relocating back to the US after almost 10 years out of the country. I used to have a phone number back then that I really liked, and I know that it's not been reassigned yet. I was an AT&T customer. Is there a way I can reinstate that number when I open a new phone line?

Questions

 • Wireless Account

23

1

0

Bill

How can I view last months bill statement

Questions

 • Wireless Account

20

1

0

Closed

Been with ATT for many years now but will be moving my number to Consumer Celluar within the next few days.

Some time ago AT&T shut down my Samsung A51 which I had for just about one year, and they replaced it with a piece of junk called a Callypso. A short while after shutting down my phone they increased the cost of my service simply because I’m on an older plan. I’ve worked for many first class wor

Questions

 • Wireless Account

43

5

0

Accepted Solution

Official Solution

Sign in new account

I can't sign in to my new account can you help please.

Questions

 • Wireless Account

20

1

0

Error Message When Trying to Upgrade

I’m currently on the Next plan with an iPhone 13 Pro Max. I’m given the option to pay $150 dollars and turn in my phone to upgrade to the iPhone 14 Pro Max. Once I move through the process, I receive an error that says I must pay off the whole $650 balance to upgrade. I tried chatting and calling 61

Questions

 • Wireless Account

25

1

can I transfer cell phone line out of company account to my personal one if it is on installment plan

my company pays for my line but if I upgrade phone using installment plan and later decide to change jobs and would like to transfer billing responsibility to my personal AT&T account can I still do that without any fees/penalties or in general would that transfer be allowed in that situation. W

Questions

 • Wireless Account

19

1

0

Dispute for a line that was charged to my account that has never been used.

I have been charged over $800 in 17 months for a line that was never used. It was listed incorrectly on my account as a phone I do owe money for under an installment plan.  So I have 2 lines I am paying for, one of them being used with an installment fee.  The other has never been used. &

Questions

 • Wireless Account

16

2

0

Concerning ATT error code USIM9991 when trying to manage ATT account for iPad cellular data

I was unable to purchase another 3 months of cellular data. USIM9991 kept appearing.  I called 1-800-288-2020, the ATT customer service number.  I was connected with a tech who worked tirelessly to solve this problem. She was successful.  Here is the answer. Type att.com/ipadlanding

Questions

 • Wireless Account

28

1

0

Phone calls to people I’m not making?

I have received 3 phone calls in the past few days from people that claim they are returning or have missed a call from my number…I did not make those calls! What could be happening?

Questions

 • Wireless Account

16

1

0

Sent in my trade in phone to the wrong address or label thats was provided??

So i dropped off my trade in phone yesterday at usps with the box that came with my new phone. It included a checklist, a tape and a shipping label addressed to pitney bowes, PA. Upon checking online, my trade in status cant be found nor the status doesnt say its in transit. Then i contacted the tra

Questions

 • Wireless Account

10

2

0

Accepted Solution

Official Solution

Release my number from husband

I want to release my number into my name at the moment it’s in my husband name

Questions

 • Wireless Account

24

1

0

Accepted Solution

Official Solution

Ridiculous hold time for recent order

Hi there. I have been on hold for over TWO HOURS for assistance with an extra letter added to my email address for an order. Can anyone get in touch???

Questions

 • Wireless Account

19

1

0

Device unlock request portal unavailable

I have been trying to access att.com/deviceunlock for the last 45 minutes, and I keep receiving the message, "We'll be back soon. We're working hard to fix the issue and apologize for any inconvenience." I've cleared cache, tried other browsers, computers, etc. I have also been on hold with AT&T

Questions

 • Wireless Account

42

12

0

Accepted Solution

Official Solution

AT&T locking iphones on installment plans

I want to leverage 1000 off and upgrade to iPhone 14 pro. I am okay keeping the service for 36 months but only issue is that att locks the phone and i cant use it internationally with other providers. I always have to buy their international pass. Is there way i can use iPhone 14 with other provider

Questions

 • Wireless Account

68

6

0

Upgraded wrong number and still charging for returned phone

Has anyone dealt with att upgrading another number on the plan (not the one originally associated with the phone being turned in)? Then continuing to charge you on the phone that was turned in. Had been paying for the Next plan for 18 months. Upgraded to new phone. Got the new phone bill and it’s ve

Questions

 • Wireless Account

30

1

0

how do I get ahold of someone at office of the president by phone?

I need to speak to someone at office of the president being I have no coverage and therefore they should let me out of obligation for the phone! I am not going to pay for a service I cant use.

Questions

 • Wireless Account

37

10

0

Can't get account number

I just got Sunday ticket  and it got  user name and password  I can get it  on directv stream but not Sunday ticket 

Questions

 • Wireless Account

8

1

0

1 hour and counting...

WHY WHY WHY... have I been on the line with ATT for over an hour and half (1:27:31) to be exact. My cell phones were suspended for NO reason. NO late bills, nothing. And all I want is for them to fix their error and restore my service. I have been passed from Ashlee from 611 (and her sup) to U-vers

Questions

 • Wireless Account

21

1

0

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