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Billing

I was suppose to have a credit on my account cause I was suppose to get the phone free but because I couldn't I paid for the phone up front and cause of that the lady that help me put a 75$ credit in my account

Questions

 • Wireless Account

14

1

0

Accepted Solution

Official Solution

iMessage's not showing on AT&T usage

For the past several months my and my family iMessages have not been showing up on usage on the AT&T myatt site. Before all text numbers were showing, now it seems that only texts from Android devices are been shown. Phone calls to AT&T support tells me they are working on an answer, but tha

Questions

 • Wireless Account

33

6

0

I need to unlock my phone but, I keep being transferring and given the wrong number/department and haven't been able to resolve for 10 days

I need my phone unlocked. I have prepaid service. I called the prepaid department four different times needing help unlocking the device. My friend gifted me the phone in January and I put my prepaid sim in it and have been using the phone since then. When I requested the phone to be unlocked with A

Questions

 • Wireless Account

37

7

0

Cannot activate my card

I cannot activate my card that has a refund coming to me. I also cannot call the United States with my current phone.  The phone has a US sims card and service is provided by At&T.  I live in Costa Rica and cannot call to the US.  Please help! Pat/Don Walzel [email scrubbed]

Questions

 • Wireless Account

20

1

0

I bought a att phone online

can i buy an att sim kit and att prepaid service and use it in a att phone? I am not the original contract person only bought it off of market place

Questions

 • Wireless Account

14

1

0

Any reason to keep old Unlimited Elite (Pre September 2020) plan?

Some people on my T-Mobile account are complaining about bad service the past couple of weeks and I wouldn't mind brining them over to my AT&T account. They really don't care about premium data, hotspot, HD+ streaming so Unlimited Starter plan would be best for them. Just want to confirm old Un

Questions

 • Wireless Account

47

3

0

Accepted Solution

Official Solution

Can't recover any accounts do to no access to phone number

I cannot recover any important accounts because all verification is sent to my associated phone number for an account that is currently suspended due to non payment. Please help. ASAP

Questions

 • Wireless Account

25

2

0

Write a Positive Review.

How do I write a positive review about an AT&T technician?

Questions

 • Wireless Account

18

1

0

Accepted Solution

Official Solution

Cancel mobile phone account

I bought an AT&T mobile phone SIM while in the USA. I've now returned to my home country, where I don't have access to the USA phone number, nor do I have a phone which allows me to dial internationally. Consequently, I'm unable to login to my AT&T account to ensure my mobile phone ac

Questions

 • Wireless Account

20

2

0

SIM Card Replacement with same number (repost)

I lost my SIM card and would like to get it replaced with the same phone number I had before. I unfortunately can't visit a physical store and was wondering if I could still get a SIM card with the same phone number.

Questions

 • Wireless Account

23

1

0

Accepted Solution

Official Solution

International plan

If I buy a plan here in the U.S and I live in Brazil, will I still be able to use it without any problems?

Questions

 • Wireless Account

30

1

0

My date of birth is invalid?

I'm trying to fulfill a transfer of billing responsibility to my own account because I now pay for it. However, when I try to create a new User ID when accepting the transfer, it says that my date of birth is invalid. I am 18, and I live in Florida so there shouldn't be any kind of restriction. W

Questions

 • Wireless Account

33

1

0

Installment Plan with current promo trade-in worth it?

I own an iPhone 13 mini that AT&T is saying I can trade-in and get $1000 in bill credits for. If I then buy an iPhone 14 Pro, for ~$1000 and use those bill credits, it's a "free" phone in 36 months and all I did was pay for the taxes, upgrade fee, and gave them my 13 Mini. (Did I miss anything?)

Questions

 • Wireless Account

85

4

0

Unethical practice of store's employee

Dear community, A store employee enrolled me into an Elite Business Plan without my consent. I did not know until I received the first bill. Since the monthly fee is too high compared to my original choice as a basic consumer plan, I had to change back from the Elite Business Plan to the consumer

Questions

 • Wireless Account

78

15

0

short codes

How can US short codes be looked up to find the registered user/company?

Questions

 • Wireless Account

13

1

0

Next up iphone 14 upgrade

I purchased the iPhone 13 last year using the att next up program. I know I need to wait until 18 months in to upgrade instantly to the new phone, but would I be able to upgrade now with no penalty? I'm fine with paying off the remaining 6 months, but if it's going to be better for me to wait I will

Questions

 • Wireless Account

33

1

0

Need a return label for my Samsung 9 phone

HOW DO I GET A RETURN LABEL FOR MY SAMSUNG 9

Questions

 • Wireless Account

28

3

0

Incorrect plan amount

On May, 8th 2022 I went to the Sams club and the sales agents Luiz and Mireya Medina Hernandez came to us offering to exchange our telephone plan for att&t. They asked what kind of cell phones do we have and offered us to exchange to att&t with an upgrade of devices to the iPhone 13. Both a

Questions

 • Wireless Account

29

2

0

New account closure due to account holder death and promises account rep made

My brother-in-law opened a new wireless phone account in his name only and prior to the 30 days grace period he passed away. His wife didn't want to keep AT&T as a provider and the account rep that originally helped open the account explained that with a death certificate all money's paid would

Questions

 • Wireless Account

18

2

0

Accepted Solution

Official Solution

Moving numbers

We would like to move 2 phones off the cell account. one of which is the "lead" or account holder number. We are moving where there is little att service is this possible. There would be 3 remaining.

Questions

 • Wireless Account

22

2

0

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