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Cell service went away

We've lived here for 15 year with cell service. In July it started to slow down bad so I've been calling since then. As of August 22nd 2022 we can no longer use our phones at home at all. no calls, texts or data. But yet we have between 2 to 4 bars. I've gotten the run around since July. I've been t

Questions

 • Wireless Account

24

3

0

Wrongfully lied to with no resolution on rebate for online billing and auto payment withdrawal.

ATT has said that I would get a 10 per line phone rebate per month if I signed up for online billing and automatic draft, I did both and it has been six months I call with no resolution just the run around. I constantly get emails stating I hope you are enjoying your 10 per line off rebate and I do

Questions

 • Wireless Account

26

2

0

Account signup

Salesperson activated my account without my permission

Questions

 • Wireless Account

30

2

0

Accepted Solution

Official Solution

Upload military order

I need to place a hold on my line due to deployment, where do I upload this.

Questions

 • Wireless Account

43

1

0

Accepted Solution

Official Solution

@ symbol on bill/usage

I see incoming text messages from the @ symbol. Can anyone tell me what app or email to text app this might be coming from? ~Thank you!

Questions

 • Wireless Account

19

1

0

verification codes

My iphone no longer receives verification codes when I try to log in to my online accounts. What can I do?

Questions

 • Wireless Account

22

1

0

Accepting Terms and Conditions

I went to my local AT&T store last Friday and pre-ordered two new iphone 14 pro max's shipped to my house and ported my number from another carrier. Upon viewing the order in my account, it states "Just one last thing so we can deliver your order: Read and accept our Terms & Conditions.

Questions

 • Wireless Account

88

4

0

Firstnet Military Suspension

I’ve been getting the run around trying to put my suspend my firstnet account for a military deployment and hold my number. I sent in a request with orders to the ATT email and it said to do a form at http://www.att.com/offers/military-cancel-service but when I try that it won’t work because I’m fi

Questions

 • Wireless Account

60

16

0

Accepted Solution

Official Solution

After payment arrangement

How long before services get suspended?

Questions

 • Wireless Account

67

1

0

Accepted Solution

Official Solution

Next up not used and now phone is paid off

My daughter had Next Up on her iPhone XR, which is now completely paid off. Have we lost any Next Up benefits but not upgrading when she was eligible?

Questions

 • Wireless Account

50

4

0

Porting Number to different carrier

Can I port my AT&T number to a different carrier if I am the owner of the family plan?

Questions

 • Wireless Account

26

1

0

Accepted Solution

Official Solution

How do I file a complaint?

I just called ATT business mobile services and they connected me to someone probably from another country - like the Filippines, it sounded like. Strong accent and very hard to understand.  When I asked about a 3rd line, she tried to hard sell me to sign up right then and there.  Told her

Questions

 • Wireless Account

34

2

0

IPHONE14PROMAX PREORDER CANCELED?

I PREORDER EVERY YEAR, FOR THE FIRST TIME EVER MY PREORDER WAS CANCELED BECAUSE WHEN I TRY TO CLICK ON THE LINK TO UPLOAD MY DRIVERS LICENCE I GET AN ERROR MESSAGE !!! NOW AFTER 3 AGENTS AND A STORE VISIT THE BEST ANSWER I GET IS CANCEL PREORDER AND REORDER...? LIKE SERIOUSLY ? I STAYED UP AND PREOR

Questions

 • Wireless Account

54

1

0

Phone account Info sold to a SCAM company

I've received a lot of "Refund" cards on my mailbox referring my wireless closed account. Some of them are ridiculous cards of just $1 , a waste of plastic. In order to proceed your "Refund" you must interact with Northlane company customer center or webpage, that fails on purpose to get more info

Questions

 • Wireless Account

21

2

0

EID not found. Please try re-entering. need direct message

Purchased phone from ATT and trying to use it to replace a current line (replacing iphone 6). EIN isnt recognized and this phone doesnt show up in my account. Please help.

Questions

 • Wireless Account

18

2

0

Need to move or cancel phone line due to military

I recently got married, and my husband and I are moving to Japan due to the military for 3 years this November. He’d like me to move to his phone plan (T-mobile), but I still have a balance on my installment plan with AT&T on my family’s plan. I was told by AT&T customer service that basical

Questions

 • Wireless Account

21

3

0

Problems getting reward card

An ATT rep signed me up for new mobile service on June 3, 2022. She said I would receive a 250.00 visa gift card and that it would come quickly. First payment  was deducted  on June 27, 2022. I have spoken to 5 different people about my reward card. Finally last month I was told that I

Questions

 • Wireless Account

21

2

0

Unhelpful customer service--have called five times in the past month and can't get resolution

As a customer of over 20 years, I am shocked at the dismal level of customer service I have received lately. At the begining of August, I opened a new second line of service online and ordered a new iphone mini to go along with it. FedEx initially misdelivered my new phone to the wrong address. T

Questions

 • Wireless Account

21

1

0

Accepted Solution

Official Solution

Installment plan credits

I currently have an iPhone on an installment plan with bill credits from a promotion when I originally got the phone. The bill credits fully offset the monthly installment payment.  I understand that if I pay off the installment plan early and/or upgrade, I will lose the bill credits.  Ho

Questions

 • Wireless Account

72

6

0

AT&T service

AT&T signal has gotten horrible ever since around July, I use my phone for my job and and I have noticed a significant drop off in their signal. All of my coworkers have noticed the difference also. If they don't get it fixed my family will be leaving AT&T.

Questions

 • Wireless Account

36

2

0

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