So I have been with ATT since 2014. I have always had me and my daughters phones on my account. My daughter has upgraded her phone every year by me paying the extra fee and her turning in the old phone to upgrade. I on the other hand have always upgraded every other year. Well this year I called to

I see that there is an option to transfer billing responsibility to another account. Does this mean that I can remove a line from our business account and transfer the billing responsibility to the person that is currently using that line? If so, does he pay the current rate we are paying or does w

Over the weekend, I placed a preorder for an iPhone 15 Pro with Apple, choosing the trade-in option and an installment payment plan via AT&T. However, I quickly changed my mind and canceled the order the same day. While I received a cancellation confirmation from Apple, my AT&T account still

Hi guys, Can anyone help me with some online details to contact AT&T with? My card has just been charged. I'm assuming it's fraudulent. I'm not a US citizen and have never been to the US. I have, and never have had, any account or business with AT&T. Therefore, I can't contact them via mo

Hello! Last week, I placed an order for a new phone on the business account I administer. I have received a "Your opinion is important to us" email asking for a review of the phone, but I didn't receive an order confirmation email or any tracking information. Is there a way to see purchase history o

I have been Sales Tax Exempt with AT&T since 2/2023. I attempted to order a phone online but it included sales tax. I then called AT&T on 3 different occasions only to be told I am not tax exempt and must pay the sales tax. That is untrue. I have my exemption email from AT&T, I even have

How do I set up my online wireless account if I started my account from Best Buy online to do the pre-order for the iPhone 15 and ported my phone number over from Verizon and I got a text saying that my phone number is in the process of being ported over but I haven’t gotten anything from AT&T o

I'm on the old Unlimited Elite plan with Max, but I want to change to the Unlimited Premium with the extra 10 GB of hotspot data. However, as I go through the change process, I am warned "On your next bill, you’ll see a partial-month credit for the remaining 6 days of your current plan. You’ll also

I'd like to get a new number from AT&T. I'd also like to retain access to my current number through a third-party service (such as Google Voice). I want to keep my line/service open. What is the process for this and are there any fees/penalties associated that I should be aware of?

How do you see when, how long, and what types of contact you have had with customer service? I am just curious about the number of times and length of each interaction.

Hello how do I leave feedback for a sales representative that I had an unfortunate encounter with? 

Hello, I have called many times in the last few months trying to get answers here so if you could help me that would be great. #1: My business line is being forwarded to another person (I think a VoIP service). ATT tells me it’s my voicemail but it’s not. I’ll have my phone in front of me and have s

WORST customer service ever! Every time we have anything to do with ATT customer service, it completely ruins our day. Seriously. We are on for hours, and more often than not our issue is NOT resolved. Just today we were trying to resolve an issue involving one of their netgear devices that we were

New customer....was told my Galaxy phone was free. First bill shows a charge for the phone and 35 future charges. What is going on?

I have mailed AT&T two letters now disputing my bill due to billing errors, and my account does not reflect a dispute, nor have I received any response or any communication about my dispute at all. Per consumer law, if a consumer reports a dispute, the account cannot be collected on or disconnec

I tried to upgrade my iPhone XS to the iPhone 15 pro and did so smoothly over the app. I was notified the next morning that the order was canceled due to security concerns?! It turns out they needed me to go into a store to confirm my id but never told me this.  I go into the store and they te

I've got a government phone with yall and I haven't even had it a month and you cut my service off and I need to know why u can't go with no

I had a problem with my billing. So many charges that i did not understand. But Renjell Catly helped me through every step, he was understanding and patient. Thank you for helping me!

ATT is literally (Edited per community guidelines). We have an attorney involved because a store allowed for a sale that was fraud and they have been forcing us to pay for it. It’s such a joke, oh and when you attempt to contact anyone it’s a million and one redirections to people who barely underst

I'm transferring my AT&T account to Verizon and have been trying to get a transfer pin. Verizon says AT&T has it and AT&T says Verizon has it. I have not been able to do the transfer without it. So they are basically making this transfer impossible