I have been working with a person for two hours on a chat. He had me click a link and now I have lost him, how do I get to chat with someone again?

My husband has an account with 5 lines I went into the store and took my line over onto a new account paid off the phone on the line on my husbands account and then purchase a brand new phone for my new account. I found an old phone so I went to take the new phone back and was told by Paul at the Co

Im being wrongly billed for period before i received the devices I signed up on or about May 6th 2023, devices arrived days later. I have activated my devices on May 22nd 2023 but the devices came with pre-activated Temporary numbers and Im being charged for a period 2 weeks longer than when i sta

Horrible customer service from at&t. I've been a customer for over a decade with multiple lines. Only to be treated like they could care less. I tried to order an upgrade and a new line and felt like I was being treated like a criminal. I voiced my concerns to their supervisor "Fernando" and all

I entered my iPad's cell number to retrieve the password, yet I get no such text to my iPad. Not sure if it's ATT or if for some reason my iPad isn't getting the text—I do have all cellular activity going in the settings. Any help is appreciated as I need to retrieve my payment receipt at the least,

How can I find out the balance due on a long ago cancelled account sent to collections?

How do I get a copy of the transfer of billing responsibility terms and conditions? I accepted a TOBR a year ago and a dispute has come up about the phone. I spent an hour talking to the corporate loyalty department but they were unable to pull it up.

A manager within corporate AT&T thinks it’s okay to speak poorly about reps within a third company selling AT&T. This is not very professional 1st of all. Second This person knows nothing about the skills or background of the person they are talking about.

I'm part of a family plan with some friends, and now 3 of us want to exit because we'll leave the Country (we're ending our 1 year-master's). We'll pay the bill for June in 3 days (our last bill). In fact, June will be the last month for the 3 of us that want to quit, how does it work now? Can I

Hi. I recently changed my account to a firstnet account from ATT. Ever since changing over, I have not been able to login to my account. I have been unable to reset the password either. It gives me an error that something went wrong, try again later. I've been trying for 3 weeks now with the help of

I made a payment for someone through my checking account with the automated system on the 800 number, now they use my bank account as the default payment method everytime they call in to pay. How can I get my bank account removed?

I have battled with AT&T over an account that was opened without my authority. I paid the amount that was owed on this account that I did not open in fear that they might cancel my internet or DirectTV service. I finally received a letter from AT&T stating that it was opened without my permi

Greetings,  I have a at&t Iphone4 in good condition which is not being used, but "locked" i do believe, it was lost then returned by a good citizen a month or so later, and i was negotiating with the office of the president, and was able to get resolution on my account and get my account

So since july of 2022 we have been calling customer service support to fix or sudden and consistently lack of signal and service. In that time nothing has been done let alone handled in a professional manner. Now that its still continuing they refuse to actually fix it but tell us to get a cell boos

I have uploaded pictures of ID and me - but it never goes through -- I get a page about security etc which means nothing to me. I cannot believe I am trying to make a purchase and cannot do it. I am so frustrated.  Chat bots are no help. A live agent sent me the link again and I repeated all t

How do I get an issue above the first level supervisor when he says that he's the final determining authority? Or is the Better Business Bureau my only recourse? I had an issue about getting credit for my old phone for an upgrade.  I did the upgrade about 6 weeks ago, but I didn't unbox the

I need to proof for insurance reason a past cell phone device (model) was associated with my account and phone number. How would I find that?  I have a new phone that took over the phone number and can see that in my device list but have no way of seeing the past device.  

Long story short, I wanted to get 2 iphone 14pro max as xmas gifts for my husband and daughter. I went into a store and the wait times were ridiculously long. I decided to go home and order them online.  During that time the reason why I was switching from Verizon to AT&T was because AT&am

No one seems to be able to help me separate two linked accounts. I’ve been to two stores and have spoken to multiple customer service agents, all of whom assure me the change will take place after a few business days. Nothing has changed. The instructions on line aren’t working either—I don’t see a

Long story short, I wanted to get 2 iphone 14pro max as xmas gifts for my husband and daughter. I went into a store and the wait times were ridiculously long. I decided to go home and order them online.  During that time the reason why I was switching from Verizon to AT&T was because AT&am