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How do you file a complaint (not arbitration)?

Had a horrific experience in store related to a store employee's unauthorized addition of a phone line when all I needed was an upgrade to an eligible device. Also tacked on a second monthly payment for a new device on the existing line. Ran a credit check and everything unbeknownst to me. Only lear

Questions

 • Wireless Account

27

1

0

Customer Service SNAFUs

After five years of miserable signal strength, we finally cut the cord on AT&T yesterday. Went through an hour-long process of deactivating and requesting a pin#. But after the call, at the new phone store, it was discovered that AT&T had put a hold on our account. Never was informed of this

Questions

 • Wireless Account

66

11

0

Accepted Solution

Can’t port my number to google fi, even with account number and pin

I have tried so many times to port my h2o number (AT&T) over to google fi and it just doesn’t go through even though I have all the right info

Questions

 • Wireless Account

21

1

0

Cancelling my plan

My AT&T sim card was stolen while in Rome, I have tried every way to contact AT&T for help in this matter but have received no help. I've been charged now for two months of a service I don't even have access to. They have even charged me for international services I didn't even use, worst pr

Questions

 • Wireless Account

25

2

0

AT&T upgrade problem

I have next up on my iPhone 12 Pro max and am currently eligible to upgrade and just turn my phone in. I have tried for the last week to upgrade to the iPhone 14 pro max but everytime I try it says I have to pay off the remaining balance on my phone. I have gone to the store, I have called customer

Questions

 • Wireless Account

38

4

0

Accepted Solution

using in store credit towards the tax on a new device.

can i use in store credit towards the tax on a new device? i want to trade my samsung galaxy fold 3 and samsung watch for instore credit and would like to use it towards the tax on a new iphone 14 pro max.

Questions

 • Wireless Account

19

1

0

Accepted Solution

website says my account is inactive

I was in a family plan with my friend and she wanted to transfer the billing responsibility, so we started the process on the website and I got a confirmation code and logged in and everything, but while I was creating my own atnt account, I had to look for help because I did not have a SSN. So I we

Questions

 • Wireless Account

15

1

0

Accepted Solution

Official Solution

Cancel plan

Myself and three staff members on four separate occasions have tried to cancel our mobile hotspot. We’ve been trying to cancel this for now close to 2 months. We’ve been on hold for hours and not getting anywhere. Can somebody please help me and process a refund for these last 2 months of charges.

Questions

 • Wireless Account

30

2

0

Refund on card or?

Ok so I went through (Edited per community guidelines) & high water to get to this point. At&t office of the president finally closed my case and said that I would get a prepaid mastercard with my 1131.54 on it but the generic email sent to me says that I should see my refund in 7-10 days by

Questions

 • Wireless Account

8

0

0

One bar

I used to have very good reception at home and suddenly I only have one bar. I’m fading in and out on calls and it’s very annoying. Any ideas what the problem could be?

Questions

 • Wireless Account

39

5

0

New owner need to get info changed

Need old owners passwords removed

Questions

 • Wireless Account

18

1

0

Victim of a scam

I am a victim of a scam in that I purchased a phone for another person who told me they worked for Interpol and was going to help me get back the money that I lost in a scam that was 50K. He said he needed the phone to assist in tracking down the persons in Ghana and Nigeria who had asked me for mo

Questions

 • Wireless Account

33

3

0

Closed

Directv connection to my WiFi

How do I connect my Directv box to the internet?

Questions

 • Wireless Account

10

1

0

FirstNet is NOT helpful to its deployed customers!!

I am the POA for my deployed brother (he is the FirstNet customer). We have spoken to at least three employees at this point to get his military cancellation because of where he is deployed. We did exactly as the first employee said to do and nothing happened. I called and spoke to another person wh

Questions

 • Wireless Account

36

11

0

Please help with Esim

Ordered 14Pro on installment on available line in family account with the intention of moving to a different number (unlocked device there) in the family account. Now the 14Pro has both numbers (Sims?) and I cant get the available line to where it is supposed to be. Of course ATT help immediate said

Questions

 • Wireless Account

32

1

0

Accepted Solution

How to contact a higher manager in AT&T for the reasons that made me leave AT&T today?

AT&T is SO FRUSTRTING!!! I lost my iPhone 12 six days ago in Israel and needed some simple answers like: Now what do I do?! I made many phone calls from Israel to AT&T in America, which cost me a fortune, and every single time received misleading, inaccurate and different information. I spo

Questions

 • Wireless Account

109

17

0

Unauthorized changes

They allowed some to make changes

Questions

 • Wireless Account

46

7

0

Solicitud Aprovado sin código de desbloqueo

Aprovaron mi solicitud de desbloqueo pero no veo mi código de liberación me pueden ayudar?

Questions

 • Wireless Account

16

0

0

Accepted Solution

How to activate a disconnected phone number?

I suppose this is posted in the right place (if not I apologize) but Long story short, a family member of mine disconnected their phone number but failed to update their accounts that require 2 step verification codes, and those codes are now being sent to a dead phone number. Is there a way to reco

Questions

 • Wireless Account

48

1

0

Unlimited &More(SM) Premium and upgrading a device

Our family (four phones) is currently on the older Unlimited &More(SM) Premium plan. We are paying $35 per line, then group plan charges of $58.40 ($112 group plan charge, -$33.60 multi-phone discount, -$20 autopay & paperless discount).  I currently have an iPhone XR an looking to

Questions

 • Wireless Account

43

3

0

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