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AT&T Reps are allowed to LIE

On 8/6 I moved and had to sign up for AT&T internet. The next day a AT&T sales rep came to my door and offered me the best deal ever. If I switched my 5 lines over from T-Mobile I will pay the same amount each month ($155) and will get new phones with better service, and qualify for a $500 g

Questions

 • Wireless Account

26

2

0

Closed

Reward/Promotions are LIES!!!!

On 8/6 I moved and had to sign up for AT&T internet. The next day a AT&T sales rep came to my door and offered me the best deal ever. If I switched my 5 lines over from T-Mobile I will pay the same amount each month ($155) and will get new phones with better service, and qualify for a $500 g

Questions

 • Wireless Account

17

1

Scam by At&t retailer

I was with T-mobile paying $135 a month for 4 phones and at&t says that they can lower it down to 97 dollars if we switch from t-mobile to at&t amd with a trade in phone that are paid off and i did and they also give me 3, A13 samsung phones that i never even knew existed for free that i nev

Questions

 • Wireless Account

24

1

Accepted Solution

My Account

I have paid $80 to my account. I need assistance on how to access my account to see what I owe.

Questions

 • Wireless Account

23

1

0

Accepted Solution

Official Solution

How do I add a device to an existing wireless line?

My daughter is currently on TMobile and I want to bring her and her iPhone 12 to my AT&T account. I have an "extra line" right that is available to add her to. What do I need to do?

Questions

 • Wireless Account

17

1

0

unlock code - Surface Duo

I submitted a request to unlock my Surface Duo and it was approved. Unfortunately, the page does not display the unlock code. Current status - Approved We've approved your request to unlock your device. Here are the instruction

Questions

 • Wireless Account

13

0

0

Lowering my monthly bill

I called the rention/loyalty department 3 times today. They kept sending me a confirmation code which I cannot access without disconnecting with them. I have a flip phone which was issued to me by AT&T so why is this a hassle? I have my phone number, my social security number and my AT&T num

Questions

 • Wireless Account

25

3

0

electronic prepaid payment error

You received my credit union electronic payment but did not give me credit for it. Need credit for my payment of $30.00 on September 13, 2022

Questions

 • Wireless Account

7

0

0

Forgot my pin

Customer service needs my pin to respond to a query about a monthly charge on my digital phone. I have forgotten my pin. I need a new pin. How to do that?

Questions

 • Wireless Account

33

5

0

My AT&T App Manage Profile Access

In the last 4 days when I’ve tried to access the “Manage Profile” section (once I’ve sign into the app) in the MyAT&T app, I get the following message: Error loading page.  Domain: NSURLErrorDomain, Error Code: -1005, Description: The network connection was lost.  Anyone else get this

Questions

 • Wireless Account

5

0

0

Accepted Solution

Official Solution

What is the difference between transferring responsibility to another person vs. to another account?

What is the difference between transferring responsibility to another person vs. transferring responsibility to another account?

Questions

 • Wireless Account

65

3

Cannot access anything since switching over

I used to be on the prepaid side & recently switched to a regular monthly billed account. Since doing so nothing is right. When I long in online it still shows me as prepaid so I can't see my bill. My voicemail won't let me access & shows a strange number instead of my number. I'm trying to

Questions

 • Wireless Account

24

2

0

Fraudulent account

Someone opened a fraudulent account in my name with ATT cellular. I filled out the fraud forms, got a police report and did everything that was asked. At the end, they told me "your account is no longer with ATT and you will have to talk directly to the Debt collection agency". I did that and filled

Questions

 • Wireless Account

24

1

0

suspend or block device

I lost my phone, I am in Columbia and can not block it or suspend because when i try to log in, it is sending verification code to the number that I had on my lost or stolen phone. I am unable to call the US at this time and can only chat.  All chat options on the AT&T are useless.  N

Questions

 • Wireless Account

15

2

0

No service after payment and locked out of my account

Hello, I was trying to get into my account to see why my service is not active after payment. Upon using the same password that I've always used I was locked out for not using the proper password and I still have no Wi-Fi service.

Questions

 • Wireless Account

17

4

0

Mailed back iPhone 13 Pro Max with the shipping label sent by AT&T # 652682815

I am inquiring about a returned device as I see it's been in transit since the 13th - actually mailed off on the 9th but didn't get into the system until the 13th. Question: The payment plan for the Pro Max 13 that is in the return is showing under my PRO 11 which is paid OFF. 1. Am I still paying

Questions

 • Wireless Account

24

1

0

Canceled line

My line was canceled for non payment. When I pay the balance due will I get my old plan back before the 59 days are up since that plan is no longer offered. 

Questions

 • Wireless Account

18

1

0

DISAPPOINTING SERVICE/ SCAM

I pre-ordered last week 09/16 iphone14pro max. I was amazed when they sent me email that they will deliver it NEXT DAY 09/17 4-6pm, home delivery with agent that will set up the phone with you for FREE. 09/17 5:30pm no one called or show up. I ended up calling at&t and DUE TO HIGH demands, they

Questions

 • Wireless Account

27

2

0

Have spent 6 hours trying to get AT&T to fix my voice mail! Does anyone know how to get voice mail working?

I bought the int'l phone plan for my iPhone before going to Europe for 6 weeks in June. When I arrived, I couldn't get my voice mails, and when I returned in august, I hoped it would correct itself but alas, no luck. my Voicemail screen says "Visual Voicemail is currently unavailable.  Call Vo

Questions

 • Wireless Account

49

5

0

Lost warranty phones

So I am just at a loss for words about what is happening to me right now. I'll try to make this a short as possible, but it is pretty long. I traded in an old Samsung Galaxy S4 cell phone (perfect condition just outdated) for a Galaxy S22 256 memory back in March. Didn't actually activate the pho

Questions

 • Wireless Account

36

2

0

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