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High Upfront costs to move from Verizon and upgrade two iphones

today I tried to transfer mine and my wifes account from Verizon. We both have Iphone 12 max pros 256gb to trade in and purchase Iphone 14's pro max 1tb.  My credit score is 808 but I was still required to pay $960 upfront.... I'm having a difficult time understanding why?

Questions

 • Wireless Account

20

1

0

myatt web page sign in recovery

When I sign into myatt, sometimes for various reasons I get the "Let's make sure it's you" page, where it will send a code to my cell phone. If I remove my cell number as my recovery number, will it send the code to my recovery email address?  I don't want to risk experimenting with it, bec

Questions

 • Wireless Account

29

4

0

Accepted Solution

Services

I'm am so livid right now. They suspended services due to non payment.   Payment arrangements made last week with "Ane".  I have a copy of the chat they say they have no record of.   I have reference # to the chat.   I even have screen shots of the chat that servi

Questions

 • Wireless Account

20

1

0

Accepted Solution

Esim cancellation

How do I cancel esim service? It’s saying I owe a sum and I couldn’t even use the esim. What do I do???!?!!!!

Questions

 • Wireless Account

47

5

0

Accepted Solution

Cancelling a contract

Why is it not possible to cancel a contract on line? I am back in the UK and no longer need my contract, I am told I have to make an international phone call to cancel the contract!

Questions

 • Wireless Account

77

18

0

Accepted Solution

when can I get back my deactive number

Unfortunately, ATT did the wrong way to deactive my wireless number. I would like to know when my number is recycled? I am really need this number.

Questions

 • Wireless Account

40

4

0

Misinformed regarding rewards

Darrius [EDITED] is my agent handling transferring (4) of my wireline phone numbers from T-mobile over to AT&T in June. Offers: Credit for my remaining T-mobile bill as a credit. When transferring service, I was in the middle of the T-mobile billing cycle, which equates to $60. Although he calle

Questions

 • Wireless Account

30

1

0

the Store Rep abandoned me for a walk-in and made a million errors in my port and trade in

So, I bought my iphone 13 promax feb. this year. the rep was so all over thew place distracted by Female Bush. He didnt port in my cell, he blamed it on weak in store signal. so i took both home, had a week of both phones ring,text, email all over, i did it myself through port in support. then i b

Questions

 • Wireless Account

20

1

0

AT&T Blatant overcharge!!

In March of 2020 I went into a local AT&T store and upgrade (4) of my phones. Unbeknownst to me the sales rep added (3) additional lines to my account. Since I am set up on autopay, I didn't recognize the additional charges for about 4 months. When i did realize the error, I was told to go back

Questions

 • Wireless Account

62

7

0

How do you file a complaint (not arbitration)?

Had a horrific experience in store related to a store employee's unauthorized addition of a phone line when all I needed was an upgrade to an eligible device. Also tacked on a second monthly payment for a new device on the existing line. Ran a credit check and everything unbeknownst to me. Only lear

Questions

 • Wireless Account

26

1

0

Customer Service SNAFUs

After five years of miserable signal strength, we finally cut the cord on AT&T yesterday. Went through an hour-long process of deactivating and requesting a pin#. But after the call, at the new phone store, it was discovered that AT&T had put a hold on our account. Never was informed of this

Questions

 • Wireless Account

63

11

0

Accepted Solution

Can’t port my number to google fi, even with account number and pin

I have tried so many times to port my h2o number (AT&T) over to google fi and it just doesn’t go through even though I have all the right info

Questions

 • Wireless Account

18

1

0

Cancelling my plan

My AT&T sim card was stolen while in Rome, I have tried every way to contact AT&T for help in this matter but have received no help. I've been charged now for two months of a service I don't even have access to. They have even charged me for international services I didn't even use, worst pr

Questions

 • Wireless Account

25

2

0

AT&T upgrade problem

I have next up on my iPhone 12 Pro max and am currently eligible to upgrade and just turn my phone in. I have tried for the last week to upgrade to the iPhone 14 pro max but everytime I try it says I have to pay off the remaining balance on my phone. I have gone to the store, I have called customer

Questions

 • Wireless Account

38

4

0

Accepted Solution

using in store credit towards the tax on a new device.

can i use in store credit towards the tax on a new device? i want to trade my samsung galaxy fold 3 and samsung watch for instore credit and would like to use it towards the tax on a new iphone 14 pro max.

Questions

 • Wireless Account

19

1

0

Accepted Solution

website says my account is inactive

I was in a family plan with my friend and she wanted to transfer the billing responsibility, so we started the process on the website and I got a confirmation code and logged in and everything, but while I was creating my own atnt account, I had to look for help because I did not have a SSN. So I we

Questions

 • Wireless Account

14

1

0

Accepted Solution

Official Solution

Cancel plan

Myself and three staff members on four separate occasions have tried to cancel our mobile hotspot. We’ve been trying to cancel this for now close to 2 months. We’ve been on hold for hours and not getting anywhere. Can somebody please help me and process a refund for these last 2 months of charges.

Questions

 • Wireless Account

29

2

0

Refund on card or?

Ok so I went through (Edited per community guidelines) & high water to get to this point. At&t office of the president finally closed my case and said that I would get a prepaid mastercard with my 1131.54 on it but the generic email sent to me says that I should see my refund in 7-10 days by

Questions

 • Wireless Account

8

0

0

One bar

I used to have very good reception at home and suddenly I only have one bar. I’m fading in and out on calls and it’s very annoying. Any ideas what the problem could be?

Questions

 • Wireless Account

39

5

0

New owner need to get info changed

Need old owners passwords removed

Questions

 • Wireless Account

18

1

0

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