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AT&T Asurion is a SCAM

I used Asurion insurance to get a new phone back in June. They shipped me the new phone and gave me a box and return label to ship back my broken phone. I dropped off my broken phone package at USPS and they gave me a receipt. 4 months later in October, I get a $350 bill from AT&T because they s

Questions

 • Wireless Account

27

2

0

Galaxy Trade-In Offer (To warn others, it is a scam)

Back in May 2022 saw the promotion to trade any phone, and upgrade to the Galaxy22 which my husband was in need of a newer model. Inquired and received an email from AT&T that we were eligible for the upgrade WITH NO CHANGE IN PLAN, we confirmed this multiple times. We are senior citizens and ar

Questions

 • Wireless Account

27

3

0

Accepted Solution

Official Solution

Changing plans within AT&T

I am currently the only person in my wireless family plan. I would like to be added to another family plan (my sibling and his friends) while keeping the same number. How can I do that? Also would like to suspend current family plan.

Questions

 • Wireless Account

17

1

0

Blacklist

If I cannot continue to pay my AT&T Bill and recently got an I phone can I cancel service and still make an effort to make payments on the phone, I want to switch to cricket but still be able to use this I phone, my main question is will they blacklist the I phone if I cancel service?

Questions

 • Wireless Account

27

3

0

Accepted Solution

Changing names on device on Samsung galaxy fold

Putting last name on

Questions

 • Wireless Account

34

5

0

Recovering my phone number on someone account

My ex transferred my phone number to his account without permission. I've had the number over 3 years. Which was giving to me by a family member that had it for years prior. Leaving me without communication for work an my child school on top my many other things. What steps do I need to take to reco

Questions

 • Wireless Account

28

2

0

Accepted Solution

Online Payment of iPhone Installment Plan

How do you pay the remaining balance of your installment plan for your iPhone online? I have gone to the pay off your installment plan site and it gives a detailed listing of past payments and the remaining balance to be paid on the installment plan. However, I have searched and unable to find the l

Questions

 • Wireless Account

34

5

0

Accepted Solution

Asurion

I would love to know why I was enrolled in Asurion without my consent? Went into an ATT store, with my OWN device, activated without any problems, only to find out I was enrolled into a $14/month program without ever being asked??? 

Questions

 • Wireless Account

30

9

0

Accepted Solution

AT&T Won’t Unlock Phone

(iPhone XR) Maybe someone can help please. I changed my carrier from AT&T to T-Mobile on Saturday.  The AT&T account has a zero balance and the iPhone is paid off.  Submitted an Unlock your device request online per AT&T.  Once  unlocked I would insert the T-Mobile S

Questions

 • Wireless Account

12

1

0

Closed

Help porting

Second attempt: I have been trying to get in touch with somebody for a week now about the mistake that AT&T‘a loyalty/advance billing department made when they turned off my phones. I’ve been trying to get the numbers ported out but now they’re telling me that due to their mistake I’m gonna

Questions

 • Wireless Account

10

1

0

Real Estate

I would like contact information with the Real Estate Division of AT&T Wireless for a potential location for an AT&T wireless store. Please advise where the detailed property information/location/contact information can be sent. Thank you!

Questions

 • Wireless Account

12

1

0

Enjoy services

Has anyone out there had issues with enjoy? Specifically with delivery. I was expecting a phone delivery and no one showed then I was emailed with a delivery confirmation, that someone signed for the phone so as far as they were concerned enjoy was done with the delivery.  Even though the pers

Questions

 • Wireless Account

3

0

0

Customer service rep cancelled my account from anger!.

I've been with ATT for 17 years and had a rude rep, when I called her out for being mean she cancelled my account! I had to take off work and run to the ATT store, 2 hours later I had all my lines reactivated.  Supposedly I was going to get some kind of a apology from a Supervisor, it's been

Questions

 • Wireless Account

18

2

0

Closed

DTV streaming

seems that offers ALWAYS get screwed up - offered DTV streaming, initial 2 mos $20 off and reward cards - actually billed the full $69. Stop selling stuff on customer service calls if you can't honor them !!!!!!!

Questions

 • Wireless Account

8

1

0

trade in program (Samsung)

When will my payment/trade complete status be credited to my bill? Trade was received/processed 7/26/22 - today is 10/3/22

Questions

 • Wireless Account

19

2

0

74.25 from cancelled order

A charge of 74.25 from a canceled order still on my credit card for 2 weeks. Need help to get 74.25 off my credit card James [EDITED per Community Guidelines]

Questions

 • Wireless Account

17

1

0

Fraud Inquiry Form

The fraud department at AT&T cancelled my account AFTER i paid an outstanding balance that was on my account. I just received my brand new iPhone 14 Pro Max and now i can’t use it! Thanks a lot fraud department! I’m very upset because i haven’t even had the chance to pay my first month’s bill ye

Questions

 • Wireless Account

46

6

0

IMO dealer code

I’m a affiliate for AT&T and I’m trying to apply for the IMO program where would I find the dealer

Questions

 • Wireless Account

13

1

0

Cell Tower Going Out

For the last 3-4 weeks I would lose service every now and then (not every day). But here lately it is every day, multiple times, for long periods of time! Is there anything that can be done? I live in a rural area, please help!! This is in Lynn, AL.

Questions

 • Wireless Account

14

1

0

Trade in “Arriving Late” update

I mailed my trade in iPhone on September 26, 2022, and it has yet to reach its final destination. I know it can take time for the package to arrive. My concern is that for the last 4 days I’ve only received “Shipment is Arriving Late” notifications from USPS with zero estimate of when it SHOULD arri

Questions

 • Wireless Account

38

5

0

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