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Still no RCS interoperability between carriers.

Any news on when we'll get RCS between carriers? I read in Sept, but we're now late Oct and still don't have it. Also, does anybody have issues with not having RCS on GM with a particular contact, but have it on SM? My wife and I have the same exact phones on the same plan and we have deliver/read

Questions

 • Wireless Account

63

4

0

What’s my favorite team

I need to work with the AT&T company to provide a good and reliable phones for my family

Questions

 • Wireless Account

20

1

0

Have not received trade in credits

Traded in two iPhones tens last November. I have pictures of tracking numbers and pictures of boxes with shipping labels. I have screenshots of chat message that stats phones were received and account will be credited. I have also called customer service three times for a total phone consultation ti

Questions

 • Wireless Account

71

10

0

Adjustment billing

So I have tried multiple times to get help, I'm a disabled Veteran, I have called multiple times to get credit of 1400$ because I spent 1580$ paying off my phones trew Verizon and it's been almost a year since that happend everytime I call I get that we will add billing credit it may take up to two

Questions

 • Wireless Account

28

1

0

Dismissed my case for the third time

AT&T fraud department dismissed my case again as I am telling them someone created an account under my name. they refuse to reach out to me and actually look into things and they never answer the phone. maybe its time to take legal actions against AT&T because they surely don't like to do th

Questions

 • Wireless Account

66

8

0

what happens if I do an early upgrade for my phone? Will the credits roll over?

I have the 13 mini right now looking to do an early “upgrade” to get the SE 2022 instead. The 13 mini’s battery drains fast and although it’s considered a bigger screen than the SE, I think I’d prefer the home button and bigger shell, width-wise. I have the option to do an early upgrade right now, j

Questions

 • Wireless Account

26

1

0

Closed

Direct TV billing me

Long story short I had direct tv account 4 years ago that went to collections for 500$…. I filed for bankruptcy and added this account to my list of creditors… my bankruptcy was charged off last year and I got my AT&T service back in September of 2021… yesterday I tried to order a new devic

Questions

 • Wireless Account

35

4

0

Separate kids from plan

Greetings. I was wondering what the best way (for everyone) would be to have my kids (all over 22 now) transition into their own plan instead of upgrading again under my plan. Even if I continue to help out, is there a way to keep the total cost at least equal but hopefully cheaper than I am current

Questions

 • Wireless Account

32

2

0

Accepted Solution

Official Solution

Healthcare worker discount

Apparently for AT&T healthcare workers are only nurses and physicians. There are many other professional and licensed healthcare workers that do not qualify for the “healthcare” discount. What a shame AT&T for ignoring and discriminating other healthcare providers. AT&T should offer the

Questions

 • Wireless Account

95

5

0

Accepted Solution

Official Solution

Z Flip 4 is broken and no one wants to replace it!

I got the new Samsung Flip 4 about a month ago. Just yesterday, the phone became useless.  The phone will only flip 1/2 way open, the screen is popping off right at the hinge and I can NOT use it as the touch screen will no longer work.  I have the warranty through AT&T/Asurion. 

Questions

 • Wireless Account

199

9

0

How do I report Fraud

Someone open 19 lines on my account mind you, a customer is only allowed to have 10 lines. I fill out the fraud form for att in 20 minutes I get a response back stating they did a thorough investigation and found that I’m responsible for the account and no fraudulent was done. How is 19 lines open w

Questions

 • Wireless Account

55

6

0

Invalid Birth Year?

I'm looking to create an account to transfer bill responsibility to, but my birth date is listing as invalid. My birth date [EDITED]Any year before 2004 is perfectly valid. Another post had the same concern with the same birth year a month ago, but no solution was given since they didn't provide the

Questions

 • Wireless Account

37

1

0

Accepted Solution

Official Solution

Suspended Account

Good afternoon, I am a proud and satisfied customer of AT&T. I have been with you guys since 2015. I recently came into a financial hardship after the passing of my grandmother. I had to help my mom with funeral expenses. My rent fell behind as well. I am blessed to say that I still have a

Questions

 • Wireless Account

35

2

0

New phone lost/ stolen in Transit

I am an active AT&T employee and I ordered a phone i was coming over from t mobile and I ordered the phone 10/5/22 before the $1000 promo ended on 10/6/22. My phone was lost / stolen in transit I called FedEx and they finally told me they could not locate my package after an 11 day investigation

Questions

 • Wireless Account

32

1

0

Need to go Unlimited

What is the best way to convert my existing plan? We are currently set up on 4 lines with 20GB and rollover. The plan we are in now is grandfathered and includes a discount that would not apply if we converted. I began the process of converting to an unlimited plan a couple of months ago but the rep

Questions

 • Wireless Account

19

1

0

Accepted Solution

Official Solution

How to change emergency 911 address

I need to change the 911 emergency address on our phones. AT&T said I have to but didn't say how to.

Questions

 • Wireless Account

73

4

0

Upgrade/False Promise/Poor Customer Service

I'm supposed to be eligible for an upgrade since I paid half of the amount but they told me that I don't have that feature on my account. Disappointment was an understatement to how I actually felt, so I called the customer service to see if there's something that they can do about it. The rep told

Questions

 • Wireless Account

40

5

0

Is there a limit on business line roaming in Canada?

I frequently travel to Canada for my business. Like, some months more than 50% of my time is spent in Canada. It used to be if 50% of your phone usage was outside of the U.S., ATT could (and would) cancel your plan, or charge you exorbitant amounts. Is that still the case? I can't seem to get a str

Questions

 • Wireless Account

36

1

0

Accepted Solution

Official Solution

prepaid sim, charged as you use services

Hello, I was a frequent traveller to the US and had an ATT prepaid account, charged per call/text/usage I lost the account over covid as was unable to use it, not it seems prepay are all charged monthly regardless of use Is there a basic option so I can just pay for calls and a few texts as I use

Questions

 • Wireless Account

21

1

0

Unlock Request In Progress for 24 days

Hello- I would appreciate urgent assistance with unlocking my Alcatel Smartflip phone. I am quite sure the phone meets the requirements to be unlocked. I have been without a phone for all this time. Thank you.

Questions

 • Wireless Account

67

9

0

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