Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (802)

Most Recent

Accepted Solution

Gross negligence and blatant disrespect from your "customer service"

AT&T — You owe your hardworking customers an apology for this type of unethical conduct of your customer service department, especially during this economic climate. No one has the time to wait on hold for any length of time longer than what’s considered acceptable, not especially if that’s a gr

Questions

 • Wireless Account

77

5

0

Accepted Solution

Official Solution

Passcode needed to access account I never set up

AT&T keeps asking me for a passcode, i never set it up. HOW can i have the code then??? Everytime i use the reset function AT&T sends the wrong code that wont match so i cant get into my account. My phone doesn't work at all, i need a ESIM but i cant access my account to fix it. had this pho

Questions

 • Wireless Account

120

1

0

Accepted Solution

The worst service

I brought my family plan over from Verizon in August 2021 because I was promised (in writing by the way!!) $250/line port-in credits for a total of $750. 15 months later, well over 30 hours on the phone with all sorts of departments giving me the run around as to why I’m not getting the credits, spe

Questions

 • Wireless Account

60

11

0

Canceling

What a (Edited per community guidelines)-show at&t is trying to impose to cancel a (Edited per community guidelines)ing line. They want you to go through the loyalty team which is only reachable by phone. What if 'm the customer is deaf? Unbelievable

Questions

 • Wireless Account

51

1

0

Accepted Solution

Phone number not showing up

Why would a missed call that showed up on my phone call log not show up in my account details on my Att detailed usage history? The phone was on and I could see the number pop up when it was calling on my phone screen (I just didn’t answer).

Questions

 • Wireless Account

22

2

0

AT&T prepaid card and turbo hotspot 2

I can’t get it to let me sign in … keeps saying doesn’t look quite right, we are truck drivers and do not have AT&T cell service here, we’re from North Carolina and wanted to be able to watch tv on our down time.. so we purchased the turbo hotspot and a prepaid 50ghz prepaid wireless service car

Questions

 • Wireless Account

47

11

0

Closed

They just took my money off my account for no reason

They just took all my money out of my account and I don't know why I wanna kno where it went and why

Questions

 • Wireless Account

25

1

0

They just took all my money out of my account

For some reason y'all just took all my money out of my account I want to know why and I need it back

Questions

 • Wireless Account

51

3

0

Speak to a live person

Need help in password and user name

Questions

 • Wireless Account

26

1

0

Accepted Solution

kick me while I am down, why dontcha?

I had an account with ATT for 20+ years - same phone # and not to say I didn't pay my bill late within that time - but my service was never interrupted longer than a few days. Over that 20 years, my monthly bill averaged $160/month low end....so my total monetary value as a customer alone (not to me

Questions

 • Wireless Account

50

1

0

Accepted Solution

Official Solution

I am purchasing a new iPhone from Apple store. I plan to pay off my current iPhone 11 with AT&T beforehand.

What is the process to port the same phone number to the new phone. Reading the customer support complaint logs, it seems it can take 60 days to get phone service after the installment plan is paid off.  

Questions

 • Wireless Account

51

1

0

Why does my multimedia message and text message time stamp on the bill say a different time then when I actually received the message?

On many occasions over the past several months, I have received multimedia messages and text messages and the time stamp on my AT&T text logs is different than when I received the text. There is no correlation with the time either. Some of them say I received it at 2:24 am when in actuality I r

Questions

 • Wireless Account

22

0

0

My service for internet and cell has been suspended

I was let go and I do not receive any benefits. The loan I have at the present time has my car title so they will be taking that very soon.  I cant pay anything without benefits I am fighting Unemployment - I cant pay rent so I will lose the roof over my head and I have no family here  - o

Questions

 • Wireless Account

31

1

0

where can I leave a review

11 months ago my husband died suddenly. I called att to separate mine & my daughters phone from my mother in-laws family plan.  it took 6 hours and 4 phone calls with att in order to accomplish this, once I was released from that plan att had difficulty running my credit in order to give m

Questions

 • Wireless Account

23

4

0

Accepted Solution

Unauthorized Store Access to my account

My line was recently suspended the other day, I had a returned payment that was rejected and even though I spoke with a representative, the decision was made to suspend my service still. One of the phone line holders though, went v to the store supposedly and was told I haven’t paid my bill in month

Questions

 • Wireless Account

32

10

0

Accepted Solution

Official Solution

Add a line

I have a post paid account already with one line and I was not required to have a down payment when I got this line connected and now it's been 2 months since I got the first phone and I would like to add another line to my account is this possible without having to have a down payment?

Questions

 • Wireless Account

60

5

0

When does Trade-in recieves?

I have switched to ATT from T-Mobile. I thought 5G coverage would be better. I have not noticed any difference yet.  Also, I traded my iPhone X for the worth of $350 as it is $700 if I fix the cracks on the screen. I saw this deal on my side of the account but when I visit different locati

Questions

 • Wireless Account

60

10

0

Accepted Solution

Official Solution

Email sign in

How to stay signed in for a longer period?

Questions

 • Wireless Account

43

1

0

Need old call record

May I have the call record for all calls made on June 7, 2021 from my cell? Thanks

Questions

 • Wireless Account

23

5

0

Accepted Solution

Switching SIM card from flip-phone to Android

Can I use my AT&T Sim card from my flip-phone in a new AT&T Motorola smartphone?

Questions

 • Wireless Account

18

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.