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upgrade device

pretty much all other carriers will give me a free phone to join them with my trade in.   ive been an att customer for 4 years and they are offering jack squat for my trade in.   anything we can do?  or just leave and go somewhere else?   my contract is long over and m

Questions

 • Wireless Account

52

8

0

Online account

I dont know why I cannot access my account. The phone number and email I see to reset my password are not even mine.

Questions

 • Wireless Account

21

1

0

Is FaceTime free internationally

I have the At&t Unlimited Premium plan. I’m located in the US.I want to FaceTime someone in Peru. I heard that I won’t get international charges if I connect to Wi-fi. My Wi-Fi connection’s been very weak these days, I’m using my mobile data now, and I wondering if I would be charge for using my

Questions

 • Wireless Account

28

4

0

Accepted Solution

Official Solution

Issue with Postpaid sim

I'm having trouble acting my SIM card for prepaid on AT&T

Questions

 • Wireless Account

25

2

0

3rd attempt to get assistance on my $8000 bill

need someone to contact me directly to discuss my $8000 bill. Direct messaging did not work or else I would not waste anyone's time or my time Direct message was not successful. Need someone who can assist on my unified account.

Questions

 • Wireless Account

29

5

0

Disabled Mobile Network in settings

Oh yeah, my zip code is 75670 THANKS SO MUCH!

Questions

 • Wireless Account

19

1

0

My phone is a moyo g stylus 5g

The Mobile Network, sms and wifi calling are greyed out. I'm using wifi bcuz the carrier (Boost Mobile) has disconnected and i cannot activate sim or phone without Mobile Network in settings. SOMEBODY PLEASE HELP!

Questions

 • Wireless Account

18

1

0

Remove an account from my wirless account

How do I remove an account from my wireless account, so they can be billed separate?

Questions

 • Wireless Account

19

2

0

Absolute Worst Customer Service I have Ever Had

I will NEVER give AT&T another dime of my hard earned money again. Their customer service reps, on the phone, could care less about helping people.  They disconnect you and refuse to escalate the call to a supervisor.  I gave up and went to the AT&T Store.  They told me to ca

Questions

 • Wireless Account

31

3

0

Cancelling my Account

I have called AT&T multiple times to cancel my account online. I don't recall my passcode.  They tell me they will send to my phone (which is an IP phone that doesnot except text) , then they tell me I must go to Corporate Store to cancel my account.  I am 93 years old, in wheelchair

Questions

 • Wireless Account

45

3

0

Is "Your AT&T account still has a balance due" a scam?

Just got email from "AT&T Account Management" <[email scrubbed]> that implies that I still own some money (even I the account set up to do it automatically). The email has link to pay online or make call to 800-288-2020. Is it a scam? I would discard this e-mail as a fraud but it has some

Questions

 • Wireless Account

280

14

high data usage

All of a sudden my data usage has jumped....and not sure why.....I have an iphone 11--and not sure if my settings are correct. Usually I use less than 1GB and already I'm over 2GB with 20 days left in my billing cycle.

Questions

 • Wireless Account

20

1

0

Accepted Solution

Transfer of billing responsibility

I was on a family plan since I was a minor, my mother isn’t paying the bill anymore and I obviously need my phone. Can I do a transfer of billing responsibility still? Or would the bill follow me? It’s a crazy amount

Questions

 • Wireless Account

49

1

0

Text to 24444444

Anyone know how or why theres a sent text from my att Samsung that i didnt send to 24444444 ??

Questions

 • Wireless Account

47

2

0

Closed

2nd posting since not helpful in my first attempt to remove an $8000 bill that erroneously sent to me

I need someone from att corporate to assist in my unified account to assist in removing an $8000 bill first attempt was unsuccessful by your staff

Questions

 • Wireless Account

18

1

0

Unjust phone unlocking problem!

Purchased an unlocked AT&T LG phone from AM PM Cellular in Arizona. I have the eBay receipt.  It was sent to LG for repair.  LG relocks an unlocked phone that was sent in for repair. I tried the AT&T unlock web page but received the message" Looks like the device you want to unlo

Questions

 • Wireless Account

30

2

0

Login

To login to att.com ..... Let's make sure it's you ...... the system sends a one-time six-digit code to my wife's iPone. I do not have a cell phone. She is Vietnamese and has been out of the country with the iPhone at times.  She is a stroke patient and that iPhone is a tool for her convenienc

Questions

 • Wireless Account

16

1

0

No resolution to AT&Ts mistakes!!

AT&T completely screwed up our account when we added wireless service to our internet account. Suddenly they returned the last 3 payments with no reason and suspended our phone. Payments dating back to august, also September and October were returned October 28th. However the money ($277) has ne

Questions

 • Wireless Account

39

5

0

Accepted Solution

Gross negligence and blatant disrespect from your "customer service"

AT&T — You owe your hardworking customers an apology for this type of unethical conduct of your customer service department, especially during this economic climate. No one has the time to wait on hold for any length of time longer than what’s considered acceptable, not especially if that’s a gr

Questions

 • Wireless Account

77

5

0

Accepted Solution

Official Solution

Passcode needed to access account I never set up

AT&T keeps asking me for a passcode, i never set it up. HOW can i have the code then??? Everytime i use the reset function AT&T sends the wrong code that wont match so i cant get into my account. My phone doesn't work at all, i need a ESIM but i cant access my account to fix it. had this pho

Questions

 • Wireless Account

120

1

0

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