I recently had to call somebody in Canada and the call cost $100. I currently have Mobile Share Value 4GB with Rollover Data plan which clearly doesn’t cover this call.   Which plan would I need to change to in order to call Canada and how much would it cost in comparison to my current plan?

Phone was paid off in Sept 2022. Even got a text at the time saying phone is paid and why not upgrade to a new one.  In September 2023 changed wireless carrier and ported the number.  Now keep getting message that phone cannot be unlocked due to installment plan not paid off yet.  An

I received a letter to my address from ATT to someone I don't know. I opened the letter and it states that someone is setting up a new account with ATT using my address. There's no apparent way to report that to ATT. It looks like fraud to me - but the ATT phone representative tells me there's no lo

Hi I got an iphone as a gift from my boyfriend and he was paying for the service and i guess for the cellphone itself, we broke up and the number was cancelled but he said I could keep the cellphone, Am I allow to keep using it under ATT with a different number ? If I want to unluck it , do I need h

Hi, I had an unlocked S6 which I upgraded to S21 more than a year ago, then I switched to T-mobile. I have always paid all the bills. Now, I'm requesting a network unlock and after filling the form and confirming via email it says it cannot be unlocked because a past due balance, I signed in and it

Hello, I was completing an audit of my family plan and realized that AT&T forced my sibling into an upgrade instead of filing an insurance as requested. She was forced to pay off the balance and upgrade, rather than filing the insurance claim and paying a deductible. I escalated the issue to a

I was walking through Sam's club today and the AT&T sales guy pulled me over and asked what phone servicer I am with. I told him I am with Verizon and told him what I am currently paying, he then explained that he could get me a way better deal at AT&T. I was like yeah that sounds pretty goo

I have been trying to sign the AT&T Mobile Business Agreement. I have called the number on the email that I received, requesting that I be resent the "unique authorization code" because it was NOT received. I have called FOUR times this afternoon, I have been put on hold, I have waited for callb

Is there is something they won't tell me. Is it too much work for the employees or manager to take care of it? I went to the Encinitas branch and was told the kiosk doesn't work on several occasions, many months now. I today asked when will it be fixed. They said Att is removing the system altogethe

I have a similar experience. I was having AT&T fiber installed at my house and an AT&T wireless rep, John A, walked into my house saying that he was there to check how the fiber installation was going. He then proceeded with selling me wireless plans. The selling points that sold me were the

Logged in to myvehicle.att.com - If I try to update my payment information or my data account, I get the following error:Unfortunately, there was an issue processing your request. Pleaser try again later. If you require additional assistance, please contact customer service at 1 (866) 595-1242 I ca

Left my phone in a different state and need to forward calls and text to a temp prepaid phone but cannot access the account without phone

I bought an iphone that hasn’t been paid off, the seller did not say anything about it. What happens next, will you lock the phone completely? Or I just won’t be able to use a carrier?

I would like to see (with my eyes) a comparison of our personal account to a business account. I am not looking to go to a useless store, sit on hold another 30 minutes or be told that the info AT&T gave me is useless.  I have tried looking at the plans but the site will not log me off so

I had a store associate lie to me about what my monthly service would cost. Come to find out it was well over what he told me by 350 dollars. When I confronted att about it, they only gave a small credit. I've been with yall over 10 yrs but just went through a job transition and I'm told based on re

There's an error on my account preventing me from upgrading my paid-off phone. Has anyone else had this issue? This has been an issue for 1 month and 3 days. No agent has been able to fix the error despite assurances that it would be fixed. My issue has been escalated to Lynda Brock with the office

In purchasing a phone online, I got the email that said to upload my driver's license front and back, which I did. It said it was received, okay to close the window. But the AT&T order on the My AT&T app tells me I need to upload my ID. When I click on the link, it tells me the ID has alread

I have been a loyal customer with AT&T for some years now in the last couple years It’s been rough. I lost my son I was diagnosed with Multiple Sclerosis so last February when AT&T asked me if I was interested in applying for the ACP program I was happy I thought that was great of them to of

Why is ATT not honoring their NEXT plan all of a sudden? I’ve had that plan since they rolled it out and I’ve always gotten it on two lines. I see I am not the only person this is happening to. Now they are tell us we never had the plan or it wasn’t put on our accounts. Something isn’t right about t

I got a message saying my phone i order online was canceled what do i do