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Device unlock approved but email doesn't show instructions or unlock code

Check your unlock status Current status - Approved We've approved your request to unlock your device. Here are the instructions to complete your unlock: The unlock code is

Questions

 • Wireless Account

18

1

0

Charged more than expected.

Anyone else have this issue?  I got caught up by people at fred meyers for some great deal.   One phone was accepted for a trade in,  still waiting for confirmation that the trade in will cover the full cost of new phone.   The other phone was not.   So we go

Questions

 • Wireless Account

15

1

0

Accepted Solution

Official Solution

unlock old phone without effecting new phone.

I have an old iPhone I got from daughter when we upgraded her. I want to unlock this phone so I can use it on another carrier's network. I tried online at the AT&T unlock site, but it requires a phone number.  I do not want to enter my daughter's phone since that is the number for her new

Questions

 • Wireless Account

132

5

0

CORPORATE PHONE NUMBER FOR FIRSTNET

I have been dealing with FirstNet and a return since the end of June, beginning of July. FIRSTNET is HORRIBLE!!!  I have submitted case upon case only for FirstNet to cancel them for incorrect routing or incorrect case details.  I have spoken with FirstNet customer service and supervisors

Questions

 • Wireless Account

42

3

0

Need to speak with regional manager in Fort Worth

I need to speak with a Regional Manager in the Fort Worth area about the truly dissatisfactory service my Dad has received from AT&T. My Dad is 86 years old and in failing health. He is also on a fixed income. Me and my brother have both tried to get the problem resolved, but to no avail. I ne

Questions

 • Wireless Account

22

2

0

Getting frustrated bad

I've been trying to reach fraud department for 3 days. There's no hold music when I call so idk if I'm on hold for an agent or not but 2-3 hours in and Noone picks up. My account can't even be activated until I talk to someone apparently over a fraud hold. I took my photo ID to the store to no avail

Questions

 • Wireless Account

16

1

0

Missing installment options, new customer.

We bought unlocked devices and activated on the highest ATT unlimited plans. We are thinking about new iPhones when they come. Out, but we don’t get any installment options. What’s up with that? I’ve never had ATT before, stellar credit.

Questions

 • Wireless Account

26

2

0

Attempted an upgrade through Best Buy

Long story, but I attempted to upgrade one of the lines on my account (iphone XR) on Best Buy's website because they were offering a better deal than AT&T on a Samsung S22 Ultra. Added the phone to my cart, paid, waited for a text saying it was ready for pickup. That text never came.  Rece

Questions

 • Wireless Account

31

1

0

Closed

I still need assistance.

If you still need assistance with your device unlock please let us know so that we can provide support. Lar, AT&T Community Specialis

Questions

 • Wireless Account

15

1

0

Finding out who is 88285 short message code?

AT&T... why dont you keep a database of short message code numbers? and how do i find who is responsible for the #88285 short message code?

Questions

 • Wireless Account

26

0

0

AT&T cancels all online orders

Anytime I place a order online, I receive a email that states the following  Status: CANCELED We couldn't verify this order XX-XXXXX really came from you. For your security, we canceled it. Don't worry, we'll release any funds being held on your card. Let's try this again. Let us help you reo

Questions

 • Wireless Account

87

8

0

Accepted Solution

Official Solution

Special Plan for Seniors?

I've been told there is a discounted AT&T plan for senior citizens, but unsurprisingly, I can't find it. Is it well-hidden -- or non-existent?

Questions

 • Wireless Account

72

3

0

Accepted Solution

Official Solution

How to re-enroll in AT&T Signature Program?

I was removed from the AT&T Signature Program because I cannot upload my proof of eligibility in the past 14 days( just got my student ID yesterday, but it was too late). So how can I re-enroll in this program?

Questions

 • Wireless Account

32

1

0

Accepted Solution

Official Solution

How long can have your account suspended?

Account suspended

Questions

 • Wireless Account

29

1

0

Need my phone records from 1/22

I am looking to get my phone records for my phone from 1/2022

Questions

 • Wireless Account

25

1

0

Accepted Solution

Official Solution

Replacement return label for upgrade

My friend who was helping me with cleaning my apartment, accidentally threw the return shipping label out with the refuse. I need to reprint the return label and the returns agreement form.

Questions

 • Wireless Account

14

1

0

OUTRAGEUOSLY CONCERNED HIGHLY UPSET WITH ZERO UNDERSTANDING !!!

HI FOLKS SO I WILL TRY TO SHORTEN THIS AS MUCH AS POSSIBLE. I WAS IN THE MIDDLE OF PURCHASING A GALAXY S22 ULTRA 256GB WEN I RAN INTO SOME ISSUES SO I CALLED ATT CUSTOMER SERVICE AND A ATT REP ASSISTED ME TOOK ME THRU THE WHOLE PURCHASING SET UP SPILL AS WELL AS GIVING ME SEVERAL OPTIONS SO I THOUG

Questions

 • Wireless Account

92

16

Wireless service credit check questions

I have tried three times to transfer my existing wireless service to my own plan. When I complete the transfer of billing responsibility process a credit check is done and I have been asked the same 3 security questions each time which have nothing to do with me. This may be a fraud check. Att recom

Questions

 • Wireless Account

31

2

0

SIM Card Replacement with same number

Hi, I lost my SIM card and would like to get it replaced with the same phone number I had before. I unfortunately can't visit a physical store and was wondering if I could still get a SIM card with the same phone number.

Questions

 • Wireless Account

24

1

0

Worst experience with ATT unlock

ATT agent was requesting me to trade in two of my mobiles (IPhone X and sumsung galaxy) and I have moved to ATT with 0$ device cost. I was using it for last 5 months and moving to different network since getting 100$ for each number. Verified their website and requested for u block since no payment

Questions

 • Wireless Account

51

4

0

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