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hbo max- can't verify subscription

I have tried creating a support ticket with HBO max support and AT&T with no luck, figured I would try this forum to see if anyone can help me. I currently have and have had for a few years AT&T unlimited Elite plan as well as enrolled as an AT&T signature program employee. I haven't

Questions

 • HBO Max Login & Installation

171

1

0

Accepted Solution

Official Solution

HBO MAX SETUP

I need to send a HBO MAX new account setup. How do I find the answers.

Questions

 • HBO Max Login & Installation

2.3K

1

Is there issues logging in via web browser?

Hi, I've been trying to login to my HBO Max account the past few days via web browser, but it keeps saying " The email address or password is incorrect. Please try again. " , but it is correct. Is this an issue that sometimes happens, or would there be a problem with the account itself? I am still

Questions

 • Watching HBO Max

181

2

0

HBOMaX subscription

What happened to my Lifetime subscription with HBOMAX . Why does it say cannot verify my subscription

Questions

 • Watching HBO Max

76

1

0

When I close my ATT account, do I need to cancel HBO MAX which came with my plan for free?

I have closed my ATT account in which HBO MAX was included for free. Will the HBO MAX be canceled automatically? If so, when? Or do I have to cancel it? And if so how? I have gone to my account and cannot see where I would do this.

Questions

 • HBO Max Account & Billing

735

1

0

Closed

hbo max plays (Edited per community guidelines) on 720p on mobile

My screen resolution is WQHD+ and hbo max will reportedly play the highest resolution available on my device. but when I watch Dune on Hbo and when I watch "the first 10 minutes of dune on Youtube", where the highest resolution available is 1080p, the Youtube version is pretty clearly better resolut

Questions

 • Watching HBO Max

139

2

0

Closed

hbomax

I signed into the hbomax free trail. I now want to cancel since it is now charging $14.99 per month. The instructions for unsubscribing do not work. I was not billed thru my directv acct, but thru a credit card from my bank. Contacting the invoicer only leads back to directv .  The company billing m

Questions

 • HBO Max Account & Billing

699

6

0

Accepted Solution

Official Solution

Not even sure where to get help.

Hi! So, I was an employee over at Warner Bros., signed up for AT&T phone services and signed up for the Elite phone plan that gives you free HBO. So last month when I was laid off, sure -- I expected the phone bill to change, but instead they just pushed me off the HBO..? I still have the same p

Questions

 • HBO Max Account & Billing

100

9

0

HBOMAX Subscription states expired? Not working

Cant watch anything on HBOMAX states subscription expired which is not the case. My plan is qualified for free HBOMAX included so don't know why it stopped working.

Questions

 • Watching HBO Max

403

18

0

cancelled my direct tv services now att wireless elite should subscription cant activate it

I cancelled my direct tv services which was how i had hbomax subscription now att wireless elite should be covering my subscription but i cant activate it the service. Att reps have said its active on my phone plan but its not ive spent 4 hours on the phone for last three days with att and hbo max n

Questions

 • Watching HBO Max

84

0

0

Accepted Solution

Official Solution

Closed

No more free hbo with DIRECTV Stream subscription?

I’ve never had to pay for HBO and just this weekend it looks like it’s been shut off with no warning? Anyone else?

Questions

 • HBO Max Account & Billing

132

2

0

HBO Max access for others on my account?

Hello AT&T community - Maybe you’ve figured this one out? I’m lucky that I can access HBOMax from my AT&T account - no problem. But I have 3 other family members on my account, and since we switched to Unlimited Elite last week, they each received a text telling them they have access to

Questions

 • HBO Max Login & Installation

4.6K

8

I have been paying for HBO max for months but haven't been able to use it

Doesn't work

Questions

 • Watching HBO Max

46

1

0

Still Having Issues & Lied to Regarding Calls Back

I have called multiple times regarding this issue in the last 2 months. I was told each time I would receive a call and this was escalated and the team would call between 5-7 business days. I was sent to HBOMAX & they deactivated the account. They then sent me back to AT&T & the issue ha

Questions

 • HBO Max Login & Installation

32

1

0

Have ATT Unlimited Elite, but being charged for HBO

I have had ATT's unlimited elite plan for a while now, with the HBOmax included at no cost. But in november, december and now january, I have a charge for $14.99 for HBOmax showing up on my bank statements (same day as my ATT autopay goes through). HBO account settings show it being billed thru ATT

Questions

 • HBO Max Account & Billing

352

3

0

An answer to my question

Does the prepaid unlimited plus plan qualify for the free HBO Max promotion?

Questions

 • HBO Max Login & Installation

129

1

0

HBO max and customer service

I have been trying to connect with AT&T digital assist center for over 2 hours! All I wanted was help signing into HBOmax.  I started with Lexi on chat, all she did was acknowledge my concerns (general acknowledgment) and then kept asking if I was still connected with her every few minutes

Questions

 • HBO Max Login & Installation

199

3

0

HBO Max

I can not get HBO Max that came free with my upgraded plan. On myaccountoverview, there is no HBO Max tab to click. I have tried everything to no avail. I tried the TVsign in with the pass code and then signed in with my provider ID and password but I keep getting that it cant verify it. Any sugges

Questions

 • Watching HBO Max

47

1

0

HBO authentication error with AT&T linked account

Hi All, I was wondering if anyone else is having issues with accessing HBO max using AT&T as the signin provider. I have gone several rounds with AT & T customer service with no fix. I watched Nobody the weekend it came out, and since then I have not been able to sign in. I get the "can'

Questions

 • HBO Max Login & Installation

75

1

0

HBO Max - Its finally working again

I tried all the recovery steps to no avail, but finally after a call with Max from ATT, it is finally working. Instead of working through the ATT app, she had me go to the ATT webpage and log in. Www.att.com/my Once logged in, scroll down and find the "Activate HBO Max" app. (This was not on my A

Questions

 • Watching HBO Max

54

0

0

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