Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (941)

Activity
HBO max was offered at the retailer and isn't on my account

I established service with an authorized retailers and the hbomax was included with my wireless plan, but I cannot figure out how to register through my account. Also, it does not show up on my account benefits. And since there is no way to talk to anyone about this I am here.

Questions

 • HBO Max Login & Installation

46

1

0

Accepted Solution

Official Solution

HBO max

I’ve been having this ongoing issue with my HBO Max, which is included w my cell phone plan. Every time I try to sign in, I get a message that reads “Can’t verify subscription”. I’ve talked to numerous customer support people, and no one seems to know what to do.  Please help

Questions

 • Watching HBO Max

79

3

0

HBO FOR LIFE

I was on the phone twice yesterday for hours. I was told a Supervisor would call me back in an hour. That was at 5:30 yesterday it’s 9:00 am and I still have not heard from anyone. Back in September of 2017, I was given HBO for LIFE. I have not changed my plan or left ATT but as of January 2022 I am

Questions

 • Watching HBO Max

127

1

0

Accepted Solution

Official Solution

HBO Max subscription

When I switched to a new plan I received HBO Max. I have watched movies for months. Last week HBO Max says to restore account or select a plan. When I go to my account on HBO Max it says my subscription ran out. I have not changed my AT&T plan. How can this HBO subscription end??? Any help would

Questions

 • HBO Max Account & Billing

242

1

0

Accepted Solution

Official Solution

Connecting to HBO Max

Hello, I live in the country so I have very limited choices for internet services (right now paying $60 for 10mbps but only getting 1-4mbps). So I finally broke down and signed up for DirecTV. But, I'm totally confused about how to get HBO Max and all the other "Special" programs. Do I still need in

Questions

 • Watching HBO Max

162

3

0

Hbomax Sign in Error

Hi. I'm having trouble signing into hbomax with my att tv account details, it's keeps looping anytime I sign in and takes me back to the sign in page again. Edmund 

Questions

 • HBO Max Login & Installation

341

3

0

HBO Max signin via wireless account - Unlimited &More

I had HBOMax via DirectTV but I dropped DTV. Now when I attempt to access HBO via my Firestick I cannot.  I logged out of HBO on my Firestick, cleared the data and the cache, and logged out.  Then i deleted the HBO app and reinstalled the HBO app.  It let me log in with my HBO email

Questions

 • Watching HBO Max

73

2

0

HBO Max with Discovery Plus Bundle being offered to AT&T customers?

With the announcement of HBO Max and Discovery Plus merging, I am asking for some clarification. Currently AT&T offers HBO Max as a free bonus with some internet plans.  With this merge happening, how will that be handled?  While this new combo service be offered at no charge for thos

Questions

 • HBO Max Account & Billing

1.7K

2

0

Accepted Solution

Official Solution

cant sign in to hbo max

ive verified my email, confirmed its linked to my hbo max ive done everything and all i get is "we cannot verify your subscription" what do i do from here?

Questions

 • Watching HBO Max

224

1

0

Accepted Solution

Official Solution

HBO Max account suddenly maps to the same account as another user on plan

So I’ve had the ultimate plan for about a year. Had no issues logging into HBO Max originally. Have had it in all my devices like phone, tv, iPad, etc.   Yesterday the app in all my devices suddenly started showing the “Don’t miss out!” With the “restore subscription, Choose plan, etc” s

Questions

 • HBO Max Account & Billing

660

6

HBO Max account suddenly maps to the same account as another user on plan

Same as another person that posted this.  My at&t account now linked to another user's account that is on the same plan as me.    So when I type my log in it does to their account.   This started this week.    My HBO Max account now's says my at&t plan is

Questions

 • HBO Max Account & Billing

1.1K

16

Devices and subscriptions employee

HBO Max works on our Apple devices, the login was created when we got the Dirctv discount a couple years ago. On our streaming devices at home it no longer works because we let the Dirctv go after they removed the discount.  Reading some of the Q&A that was sent out, it looks as though we

Questions

 • Watching HBO Max

222

1

HBO Max subscription with plan error/expired

Clearly I’m not the only one with this login/subscription expired issue—I’ve been busy since mid December when it started and just keep forgetting and with Covid spiking, I don’t want to hang out at the store for tech support. Since this is included in our plan, I’d like a resolution.

Questions

 • HBO Max Login & Installation

527

2

0

Issue when trying to login in HBOmax

Service Code: H-ba8830f8-7ee5-4a69-edc2-400598ce5635 is the service code meaning " Can’t Connect, We’re having issues connecting to HBO Max right now. Please try again." I try... clear cache, data on computer and my tv on firestick apps nothing is working... any idea?

Questions

 • HBO Max Login & Installation

192

2

0

Proposed (Edited per community guidelines) for Watch TV Removal

Hello friends.  I was wondering if anyone else was displeased with ATT's decision to shut off Watch TV. I spoke with customer support many times, and they essentially said "Well it was free so you shouldn't be too unhappy, btw you should think about starting direct tv service at $69.99 a month

Questions

 • HBO Max Account & Billing

136

5

0

Accepted Solution

Official Solution

Closed

How do I sign up for DirectTV

How do I sign up? My phone number is [EDITED] please call me [EDITED per Community Guidelines - removed personal information]

Questions

 • HBO Max Account & Billing

108

1

0

Accepted Solution

Official Solution

HBO Max

My att login does not work with HBO max. I get a message saying it needs to confirm my subscription and a button to sign in again.

Questions

 • HBO Max Login & Installation

147

1

0

Number of simultaneous HBO streams

Hi, Does anyone know how many simultaneous stream of HBO Max I am entitled to, under the Elite Unlimited plan, if I have 4 phones lines under my account? AT&T sales rep told me it is 4 since I have 4 phone lines. HBO tells me it is only 3. Notice that one can install the app in as many devic

Questions

 • Watching HBO Max

767

7

0

hbo max subscription has expired

I have free HBO Max for life through AT&T. I have Unlimited Choice R (II). HBO Max app on phone & TV is telling me my “subscription through AT&T has expired”… I was in the middle of watching a show on HBO Max two nights ago when it suddenly wanted me to sign in. After I tried signing

Questions

 • Watching HBO Max

329

6

0

why is my streaming experience so terrible?

Driving the HBOMax web site is quite frustrating. I'm running Windows on a one-year-old Intel NUC i7.  It is powerful.  Chrome browser, but Firefox gives the same results.  Basically the problems are: The movie thumbnails load very slowly, sometimes not at all. When watching a

Questions

 • Watching HBO Max

156

4

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.