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Your HBOMax subscription with AT&T has expired

As of today 1/25/22 I have started getting this same error, after researching this thread still cannot get a fix I've tried all primary troubleshooting my AT&T subscription clearly states that I still have HBO Max while hbo max says my subscription with AT&T has expired .. cleared cache, cl

Questions

 • HBO Max Login & Installation

160

3

0

Accepted Solution

Official Solution

Hbo max subscription expired

I have been having the hbo max subscription expired issue for a couple weeks now. I called in last week and was advised it was a known issue and was being worked on but no eta. If anyone from AT&T can help I’d appreciate it. Definitely supposed to have hbo max included in my plan.

Questions

 • HBO Max Login & Installation

462

2

0

Accepted Solution

Official Solution

HBO Max saying my subscription has expired

I tried deleting the HBO app and reinstalling and signed in through my provider. Went to the website and signed in with ATT and typed in the code on the screen and the message said I was all set. Then it took me to a page still trying to sell me a plan. What’s going on? The whole family is gathered

Questions

 • HBO Max Login & Installation

1.3K

3

Accepted Solution

Official Solution

Getting an error message stating AT&T subscription is expired while using HBO

HBO says my att subscription has expired yet nothing has changed with my att account. I have tried reinstalling the app and trying on different devices and get the same error message every time and none of the troubleshooting suggestions have worked. 

Questions

 • HBO Max Login & Installation

5.6K

6

0

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Official Solution

Closed

How do I unsubscribe from HBOmax?

I want to unsubscribe from HBOmax?

Questions

 • HBO Max Account & Billing

288

1

0

Care Code 205.4: "Hmm..."

I'm trying to log into my AT&T account, but I keep getting an error message saying "Care Code 205.4 - Hmm... that isn't the ID you use for this service. Try signing in with another ID." The thing is, I couldn't remember my ID, so I hit "forgot ID" and it was texted to me, so I know I'm using the

Questions

 • HBO Max Login & Installation

1.4K

4

0

Accepted Solution

Official Solution

HBO Max Subscription Expired?

So suddenly I'm not able to play movies and shows anymore on the HBO Max app. I'm still logged into my account through the AT&T provider and I'm on a plan that's guaranteed me free HBO Max. I look on the account info and it says my subscription has expired, which is clearly not the case at all.

Questions

 • HBO Max Login & Installation

38.8K

205

Please tell me if my HBO MAX subscription is still supported by AT&T.

I've not been able to get into HBO MAX about one month. I have an unlimited premium account

Questions

 • Watching HBO Max

88

1

0

Hbomax

My hbo stopped working last month and I've been trying to resolve the issue since then.

Questions

 • HBO Max Login & Installation

41

3

0

Accepted Solution

Official Solution

Where is the HBOMax billing

Where do I find my HBOMAX account?

Questions

 • HBO Max Account & Billing

129

1

0

Care Code 205.4

I can no longer log into any streaming services that I am supposed to have access to through my DirecTV subscription. When I enter the login information (which is confirmed correct) I get the message: "Hmm… that isn’t the ID you use for this service. Try signing in with another ID. CARE CODE

Questions

 • HBO Max Login & Installation

88

0

USER ID NOT WORKING TO SIGN INTO 3rd PARTY APPS

I am trying to sign into various 3rd party apps (ESPN, bravo, hbo max, etc) on my Samsung smart tv with my user ID and password which I know are correct, but every time I try, I get the following message. “ Hmm… that isn’t the ID you use for this service. Try signing in with another ID. C

Questions

 • HBO Max Login & Installation

144

3

0

HBO max can’t verify subscription

Have not been able to sign into my HBO max account through AT&T in about a month. Says can’t verify subscription. Spoke to customer service and they said it would take 24 hours and someone would reach out and they never did. Really disappointed in the service I have received.

Questions

 • HBO Max Login & Installation

757

20

Having issues logging into HBOMAX

I have a fiber 1000 account that qualifies for HBO MAX but haven't been able to log in for months. I called customer service on Monday and while they did confirm that I should have access they couldn't figure it out and just transferred me around until I gave up.

Questions

 • HBO Max Login & Installation

87

5

0

HBO max error code

I am getting an error code 4 on my HBO max app on my Roku tv. Nothing I do will resolve it! And it's just on my Roku tv, I can use my computer, another tv, my phone. What do I need to do? 

Questions

 • HBO Max Login & Installation

391

1

0

HBO Max not working with ATT Fiber 1000 internet account

Is it possible for ATT to look into my account? I am able to see the WATCH HBO button but it all it does is redirect me to the hbo max website and when I try to login via ATT, it says cannot verify your subscription.

Questions

 • HBO Max Login & Installation

330

5

0

HBO MAX

I have an AT&T elite plan and I use to have directv. I use to log into HBO Max with my Directv login and now that I've cancelled Directv I cannot log in with my AT&T wireless account. My username is [email scrubbed]

Questions

 • HBO Max Login & Installation

75

2

0

hbo max

I cannot log into hbo max.  Switched plans to get it, and for 3 weeks now, have been waiting for tech support to resolve the issue.  Anyone else have this problem?

Questions

 • HBO Max Login & Installation

333

7

Getting can’t verify your hbo max sub

I have att unlimited plus plan and have been unsuccessful in setting up hbo max.

Questions

 • HBO Max Login & Installation

136

7

0

Unable to Log In to HBO Max

I tried to “sign in to HBO Max with provider” using AT&T, and the login is not working (I’m getting Care Code 201 [LU100]), but when I tried the “Don’t have a user ID? Make one now” option and it told me “That account’s already registered” when I input my account info. If it’s already registered

Questions

 • HBO Max Login & Installation

82

1

0

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