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My HBO MAX account isn't working!!? I've spent hours between att and hbo and still no resolution

We have a family package that allows my wife and I free subscription to HBO. When I log in(anywhere-phone, tv, computer) via the PROVIDER(at&t) the error message comes up "it looks like your account doesn;t have access to HBO max. I have literally spent 2-3 hours between tech support , 2nd tier

Questions

 • HBO Max Login & Installation

51

2

0

I believe I've fixed the HBO Max login problem

So I've been in the same boat as the rest of you that should be getting HBO Max as part of your qualified AT&T Unlimited mobile plan. I'm very familiar with user authentication services/protocols (what I do for a living) and I'm pretty confident that the problem has something to do with how the cred

Questions

 • HBO Max Login & Installation

9.3K

3

0

Accepted Solution

Official Solution

Payment options for HBO Max (from outside US) - Need help

Hi Need some help with paying for HBO subscription, I have a VPN and can sign up and access HBO Max, but I do not have an American credit card, nor an android phone, I have a windows laptop and apple phone if that helps. Can anyone help suggest ways I can pay for HBO Max (if possible?). I am in Can

Questions

 • HBO Max Account & Billing

482

2

0

Accepted Solution

Official Solution

cannot sign into hbo max

cannot find HBO "tile" on my account page. Two of us have Unlimited Starter and one has Unlimited Premium

Questions

 • HBO Max Login & Installation

54

2

0

My ATT account is listed as the provider for someone else's HBO Max account

I went to use my ATT account to create my HBO Max account and somehow it got attached to someone else's HBO Max account. How can I disconnect it from their account to make my own?

Questions

 • HBO Max Account & Billing

53

1

0

Accepted Solution

Official Solution

HBO Max Subscription says expired

Currently have AT&T Internet 1000 that says HBO Max is included but when I log in to HBO max is says my subscription through AT&T has expired? Any luck on how to fix this?

Questions

 • HBO Max Account & Billing

103

1

0

Accepted Solution

Official Solution

Your HBOMax subscription with AT&T has expired

As of today 1/25/22 I have started getting this same error, after researching this thread still cannot get a fix I've tried all primary troubleshooting my AT&T subscription clearly states that I still have HBO Max while hbo max says my subscription with AT&T has expired .. cleared cache, cl

Questions

 • HBO Max Login & Installation

140

3

0

Accepted Solution

Official Solution

Hbo max subscription expired

I have been having the hbo max subscription expired issue for a couple weeks now. I called in last week and was advised it was a known issue and was being worked on but no eta. If anyone from AT&T can help I’d appreciate it. Definitely supposed to have hbo max included in my plan.

Questions

 • HBO Max Login & Installation

402

2

0

Accepted Solution

Official Solution

HBO Max saying my subscription has expired

I tried deleting the HBO app and reinstalling and signed in through my provider. Went to the website and signed in with ATT and typed in the code on the screen and the message said I was all set. Then it took me to a page still trying to sell me a plan. What’s going on? The whole family is gathered

Questions

 • HBO Max Login & Installation

1K

3

Accepted Solution

Official Solution

Getting an error message stating AT&T subscription is expired while using HBO

HBO says my att subscription has expired yet nothing has changed with my att account. I have tried reinstalling the app and trying on different devices and get the same error message every time and none of the troubleshooting suggestions have worked. 

Questions

 • HBO Max Login & Installation

5K

6

0

Mouse pointer not going away?

Any settings I can toggle to get my mouse pointer to go away on screen while my mouse is idle? Does HBOmax have this technology yet?

Questions

 • Watching HBO Max

105

2

0

Accepted Solution

Official Solution

Closed

How do I unsubscribe from HBOmax?

I want to unsubscribe from HBOmax?

Questions

 • HBO Max Account & Billing

234

1

0

Care Code 205.4: "Hmm..."

I'm trying to log into my AT&T account, but I keep getting an error message saying "Care Code 205.4 - Hmm... that isn't the ID you use for this service. Try signing in with another ID." The thing is, I couldn't remember my ID, so I hit "forgot ID" and it was texted to me, so I know I'm using the

Questions

 • HBO Max Login & Installation

1.1K

4

0

Accepted Solution

Official Solution

HBO Max Subscription Expired?

So suddenly I'm not able to play movies and shows anymore on the HBO Max app. I'm still logged into my account through the AT&T provider and I'm on a plan that's guaranteed me free HBO Max. I look on the account info and it says my subscription has expired, which is clearly not the case at all.

Questions

 • HBO Max Login & Installation

37.1K

205

Please tell me if my HBO MAX subscription is still supported by AT&T.

I've not been able to get into HBO MAX about one month. I have an unlimited premium account

Questions

 • Watching HBO Max

66

1

0

Hbomax

My hbo stopped working last month and I've been trying to resolve the issue since then.

Questions

 • HBO Max Login & Installation

33

3

0

Accepted Solution

Official Solution

Where is the HBOMax billing

Where do I find my HBOMAX account?

Questions

 • HBO Max Account & Billing

73

1

0

Care Code 205.4

I can no longer log into any streaming services that I am supposed to have access to through my DirecTV subscription. When I enter the login information (which is confirmed correct) I get the message: "Hmm… that isn’t the ID you use for this service. Try signing in with another ID. CARE CODE

Questions

 • HBO Max Login & Installation

57

0

USER ID NOT WORKING TO SIGN INTO 3rd PARTY APPS

I am trying to sign into various 3rd party apps (ESPN, bravo, hbo max, etc) on my Samsung smart tv with my user ID and password which I know are correct, but every time I try, I get the following message. “ Hmm… that isn’t the ID you use for this service. Try signing in with another ID. C

Questions

 • HBO Max Login & Installation

77

3

0

HBO max can’t verify subscription

Have not been able to sign into my HBO max account through AT&T in about a month. Says can’t verify subscription. Spoke to customer service and they said it would take 24 hours and someone would reach out and they never did. Really disappointed in the service I have received.

Questions

 • HBO Max Login & Installation

224

20

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