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Max App

I'm no longer able to sign into the MAX App with my AT&T credentials. I chatted with MAX support and they advised me to reach out to my provider for help. When I sign in with AT&T as my provider it now says "Can't Verify Subscription". I have MAX free included in my mobile plan, but have not

Questions

51

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Official Solution

My List is gone from HBO Max

My Android HBO Now app was upgraded to HBO Max and now My List is completely empty. I have been an HBO customer for a number of years and had an extensive library of series and movies saved in My List. I will now have to do the best I can and spend hours trying to recreate My List in HBO Max. Sadly

Questions

324

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Max is not allowing me to log in

When I try to log into Max with At&t it says that I am not subscribed through At&t... help please

Questions

32

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MAX App Sign Issue

I'm no longer able to sign into the MAX App with my AT&T credentials. I chatted with MAX support and they advised me to reach out to my provider for help. When I sign in with AT&T as my provider it now says "Can't Verify Subscription". I have MAX free included in my mobile plan, but have not

Questions

74

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0

Accepted Solution

Official Solution

Were you mistakenly told your plan had changed?

Has anyone gone through something similar?I lost my free Max subscription all of a sudden. I signed up originally with an unlimited phone plan + DirectTv Stream plan (over a few years ago) and was told I'd have free HBO (Max) for life. I've received no communication regarding my account changing, n

Questions

22.6K

71

Max can’t verify my subscription

I keep getting texts saying that i still get a max subscription but every time i try it it can’t verify the subscription. I’ve tried in multiple devices at different times and on the app as well. Hasn’t worked yet. Any solutions to this problem?

Questions

29

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Understanding Government fees and taxes

On one line on my account, it appears that State Sales tax and County Sales taxes are being charged twice. Specifically, there is a +/-telecom with each tax. What is the difference +/- telecom? On the other line on my account, County Sales tax-telecom and State Sales tax-telecom are only charged onc

Questions

20

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HBO max or what is now just “Max” isn’t working

We have the right subscription package and have had access to “Max” for years though ATT and it was just working on Monday. Now it says can’t verify subscription. I login and my icon for my account shows up but it doesn’t allow access to the actual movies and content.

Questions

162

4

I cannot access HBO max?

I have had HBO max as part of the signature plan and now cannot login. I am seeing others with the same problem and do not know what has changed.  These are the issues than make a long time AT&T customer think about changing. Especially when my bill goes up. Hoping i can understand the cha

Questions

84

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Max Access is No Longer Available

I currently have AT&T Unlimited Elite wireless service with Max included. As of this afternoon I am unable to login. I receive an error that says Can’t verify subscription with this provider. I have tried logging in multiple times from various devices. Please provide me with a solution.

Questions

56

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Accepted Solution

Lost HBO on DirecTV after adding a ,line to my ATT Unlimited Elite plan

We added a line for my kid in December, and I guess when the account went active, on the first of the year they cancelled my grandfathered "HBO for Life" agreement. I can still access the Max app, but none of the HBO channels through DirecTV.

Questions

77

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Max is included in my plan, but I can't get it to work

@ATTHelp Max is included in my plan, but when I try to sign in using my AT&T information it says it cannot verify my subscription.

Questions

27

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Accepted Solution

Official Solution

Max not working

Used Max last night, then this morning Max asked me to sign in again, when I try to sign in through AT&T as a provider, I get an error message saying I have no account with Max through AT&T. No change to phone plan.

Questions

1.7K

7

max

My Max service was shut down today for no reason. I have an Unlimited Plus wireless plan which shows Max is included as a service. Please advise how to have my Max service reactivated.

Questions

31

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Closed

Account

Why am I charged $ 119.00 for an early termination fee when I didn’t have any equipment in contract. The equipment that At&t is referring to was forced to be installed when the equipment I was renting became defective and could not be replaced with the same thing.  The repairman,  inf

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15

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MAX Can’t verify subscription.

I am having trouble logging in to Max. I have the unlimited plus plan which includes Max for years.  I was able to login into MAX fine about a week ago, for last 3 days I can't access on any device.   I can log into ATT using my ATTID just fine.  but on MAX when I try to login v

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32

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Can’t verify subscription

I am having trouble logging in to Max. I have the unlimited elite plan which includes Max. I’ve been able to before but now I’m getting the “can’t verify subscription message”. I have deleted the app, reinstalled and logged in on other devices and have been unsuccessful. I’m not sure as to my next s

Questions

13

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Max subscription GONE

I was told I would keep my MAX plan with my AT&T service after no longer having Directv and my subscription has now disappeared as of yesterday December 31, 3023. Why would someone tell me that I keep my MAX plan through AT&T and now I don’t have it?! I’ve become furious with the lies and ne

Questions

28

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Accepted Solution

Can't sign into Max like others

This seems to be a common problem: https://forums.att.com/conversations/account-features/cant-get-into-max/6476c101c3b1ef2541c738b6 https://forums.att.com/conversations/max-login-installation/why-cant-i-log-into-hbo-max-with-my-att-sign-in-info-when-its-included-with-my-wireless-plan/62e32e6d7

Questions

2.2K

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HBO Max Trouble sign in

I was able to sign into MAX with no problem one day and the next it’s telling me to renew my subscription. I currently have ATT Unlimited &More(SM) Premium which comes with MAX. is anyone else having this problem?!!

Questions

42

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