Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (986)

Activity
Have ATT Unlimited Elite, but being charged for HBO

I have had ATT's unlimited elite plan for a while now, with the HBOmax included at no cost. But in november, december and now january, I have a charge for $14.99 for HBOmax showing up on my bank statements (same day as my ATT autopay goes through). HBO account settings show it being billed thru ATT

Questions

 • HBO Max Account & Billing

426

3

0

An answer to my question

Does the prepaid unlimited plus plan qualify for the free HBO Max promotion?

Questions

 • HBO Max Login & Installation

144

1

0

HBO max and customer service

I have been trying to connect with AT&T digital assist center for over 2 hours! All I wanted was help signing into HBOmax.  I started with Lexi on chat, all she did was acknowledge my concerns (general acknowledgment) and then kept asking if I was still connected with her every few minutes

Questions

 • HBO Max Login & Installation

231

3

0

HBO Max

I can not get HBO Max that came free with my upgraded plan. On myaccountoverview, there is no HBO Max tab to click. I have tried everything to no avail. I tried the TVsign in with the pass code and then signed in with my provider ID and password but I keep getting that it cant verify it. Any sugges

Questions

 • Watching HBO Max

52

1

0

HBO authentication error with AT&T linked account

Hi All, I was wondering if anyone else is having issues with accessing HBO max using AT&T as the signin provider. I have gone several rounds with AT & T customer service with no fix. I watched Nobody the weekend it came out, and since then I have not been able to sign in. I get the "can'

Questions

 • HBO Max Login & Installation

85

1

0

HBO Max - Its finally working again

I tried all the recovery steps to no avail, but finally after a call with Max from ATT, it is finally working. Instead of working through the ATT app, she had me go to the ATT webpage and log in. Www.att.com/my Once logged in, scroll down and find the "Activate HBO Max" app. (This was not on my A

Questions

 • Watching HBO Max

59

0

0

It does not work and can't get to work.

HBO Max stopped working and gives an error cant verify subscription. It worked fine for 14 months and just started giving this error. Spent hours on the phone with ATT and HBO Max reps and it still does not work despite all the promises. Is there anything left to try or do I need to go to Verizon an

Questions

 • HBO Max Login & Installation

79

1

0

So fi needed to activate hot spot

My wi fi seems to be active and so does my hotspot it says the network that I should have is labeled iPhone but it is not connecting

Questions

 • Watching HBO Max

18

0

0

HBOMAX subscription expired

Kevin : I see that HBOMAX is removed from the account. Kevin : To confirm, did you change your wireless plan? You : No. We’ve had the same plan since we started. Elite unlimited. You : ##Ap

Questions

 • HBO Max Login & Installation

184

1

0

Unable to log into HBO max

HBO max is included in my selected plan, however when I log into HBO max with same login info, or through service provider, it says my HBO Max Subscription has expired through ATT but it hasn’t.

Questions

 • HBO Max Login & Installation

76

0

0

Problems viewing hbomax on Xbox series X

As soon as I try to start watching anyting on hbomax the screen is green and I cannot see anything

Questions

 • Watching HBO Max

783

3

0

Use on TV

I have HBO Max as part of my service. I understood I could watch on my TV as wel, as mobile devices.  I tried and it did not work.  I was directed to a phone number.  Clearly from another country.  They told me there was some issue with the script that needed to be fixed.  

Questions

 • Watching HBO Max

13

0

0

Unable to login to HBO max

I have the unlimited plan that gives me HBO max and it has worked fine for over a year and now I went to watch some thing and I’m unable to login/ verify my account. I see that others were having the same issue but most have been resolved. I have looked at multiple forums and tried many different fi

Questions

 • HBO Max Login & Installation

26

0

0

hbo max not working

hbo max not working. put in att user name and password. logs in for one moment then goes back to please log in.

Questions

 • Watching HBO Max

1.6K

14

0

HBOMax Subscription is showing expired but my plan was upgraded.

My subscription was just fine before I updated to the Unlimited Elite plan last week. Now my HBOMax subscription is showing it’s expired. I’ve tried contacting AT&T, they keep routing me to other departments. I talked to one rep and he asked me to changed my password, reinstall the app and try a

Questions

 • HBO Max Login & Installation

93

0

0

HBO Max Expired

I noticed in december that my hbo max through ATT was expired. I have since upgraded to the elite plan but this did not restore access to HBO Max and am getting this message in the HBO Max app "Your subscription through ATT has expired". I have tried resetting passwords, linking accounts, logging in

Questions

 • HBO Max Login & Installation

69

0

0

HBO max subscribing expired

I just got a new phone and new watch and now my HBO service says the subscription is expired yet it’s still on my bill and saying it’s included

Questions

 • HBO Max Login & Installation

63

0

0

ATT Account Transfer - How to load new HBOMax account info?

I transferred the ATT Internet Account for the house from my housemate, and now I get a message that my HBOMax account has expired because my Roku and Amazon Fire Devices still see the old account info. How do I log-in to HBOMax on these devices with my new ATT Account information and get to use my

Questions

 • HBO Max Login & Installation

134

1

0

Hbo max

I have HBO max through AT&T’s Fiber plan. It has said that the subscription through AT&T was expired a few weeks ago. Called and AT&T said they would fix it. Two weeks later and I cannot watch HBO max… getting a bit frustrated.

Questions

 • Watching HBO Max

149

3

0

HBO expired but ATT has valid service

Hi, followed all steps of deleting app and then signing in but I still cannot access HBO max I have unlimited choice plan

Questions

 • HBO Max Login & Installation

37

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.