I saw another forum post with the same issue. I had access to HBO max on my iPad with no issues until I was logged out one day. HBO is still working on all my other devices but when I try to log in again on my iPad I keep getting a message saying they’re keeping my info safe and I click “ok, got it”

In the last week, I can no longer access HBO Max. I should be getting this service as part of my wireless unlimited plan. When I went to the AT&T store, they said it appears I have access, and the rep said he also has this plan and can still access HBO Max, but he said he couldn't help. I haven'

As an Unlimited Plus customer, I previously had access to HBOMAX. However, I have lost this access, and while three agents have reassured me that I still have it, HBOMAX claims otherwise. Despite seeking assistance from three agents, the issue remains unresolved. Are there any individuals who have s

I need my phone on

I was looking over my account details today and realized that HBO Max is included in wireless plan. Great! Then I ran into the same issue that countless others seems to be coming up against. I have followed the steps on both the ATT support site as well as HBO Max but have no "Activate HBO Max" or "

I exchanged my old Samsung phone in and I lost access to HBO Max off my plan. I'm an employee and I have the Unlimited Plus plan (had for years) and should be receiving Max free. It doesn't even show the HBO Max "activate" tile on my account screen. Please help

Rachelleluxama [email scrubbed]

When I select AT&T as my provider to log in to HBO Max it brings up a screen to log into DirectTV. I do not have DirectTV - I have an AT&T wireless plan.  I have successfully logged into HBO Max using the AT&T option previously.  There is no concern or question as to whether o

Hi there. I'm trying to watch something on HBOMAX, but the video quality is absolutely terrible - sometimes it reaches 720p, but most of the time, it's around 140p or something, it's unwatchable. I'm using chrome without any kind of VPN on, and there is absolutely nothing wrong with my internet conn

Logging into my account

Can HBO max be used on more than 1 device? I have it on my tv and my mom is on my account and lives beside me. Can she use HBO max subscript

I recently lost access to HBOMAX. I am an unlimited plus customer and 3 agents have told me I still have access to hbo, but hbo says differently. 3 agents can’t seem to correct the problem. Is there anyone out there who was able to fix this problem?

Anyone else having issues with HBO Max on their Apple TV? I know they had a big thing with shutting down the normal HBO app on Apple TV this week. I can’t even get the app to actually load anymore, instead just a prolonged 3 dots at the bottom and then the “Oops! Something went wrong” page. Even de

I have encountered an issue where I am unable to access HBOMAX, despite being an unlimited plus customer. I have spoken to three different agents regarding this matter, and each of them has assured me that I should still have access to HBO. However, HBO's records do not reflect this. Despite my best

why do I keep getting this error? I used to have no issues but somehow I was logged out of provider access and now it says my account doesn't show Hbo max when its unlimited wireless plan that ive always had... how do I lfix this to log in to hbo max

After upgrading my phone and wireless package, I am unable to access my HBO Max account. Despite confirming that HBO Max is included, and attempting to log out and log back in using the "provider" option, I am stuck in a loop where I'm redirected to a page to choose a plan or confirm my subscription

I received a text message purporting to be from ATT (7535) that because of a change in my account I will no longer receive discounts for Auto Pay and Paperless Billing. Is this a scam or is it real? I have no idea what change in my account has occurred. Bob

no service

I’ve been getting an error on both the Xfinity app and HBO Max that I can’t login because “I’m unable to determine your campus residency” even though I’ve logged on multiple times on the campus’s wifi/vpn. Anybody have any ideas on how to solve this?

I'm very disappointed that HBO Max was taken from my directv.com by AT&t. I had no phone changes this year to cause this to happen. I have tried to call with no help. I'm about ready to cancel DirecTV but they probably don't care.