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digital life login problems

Cannot login to digital life app on computer.  The screen continues to indicate 'connection lost'   Account #(Edited as per community guidelines)

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619

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Closed

New Service with existing system

I recently purchased a home in Memphis Tennessee at and would like to use the existing system. I cannot locate a phone number or anyone to discuss this system, its functioning or its service agreement. Please help. Thanks

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58

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0

Accepted Solution

Official Solution

Digital Life Ethernet Cable needed

I have changed the location of my router and it is no longer by the control box. Which type of ethernet cable is needed to connect to the router?  Will a RJ45 Cat6 cable work for this?  I have also changed internet providers and no longer use AT&T.  Can I connect Digital Life to

Questions

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97

1

0

Use Cell Phone to Arm and Disarm

In the past few weeks it has taken from 5-15 minutes to arm or disarm my system using my cell. Was always just a moment for years. It logs in just fine as always but this is ridiculous wait time.  One person with tech support said to reinstall the app which I did but that sounded strange since

Questions

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54

3

0

Turn off beeping while in test mode

I am waiting for some CR batteries to replace in a door sensor and the keypad is beeping every 5-10 minutes letting me know something is wrong. How do I make it stop until I can get the batteries replaced?

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49

1

0

How do I remove DLC 100 box when no plug is visible?

I need to remove DLC 100 box from closet. No visible plug is showing but AC light is on

Questions

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143

1

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camera stopped recording

Camera is not working or recording

Questions

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58

1

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Digital tablet

Tablet is not working

Questions

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117

3

0

Accepted Solution

Official Solution

Changing payment methods

My credit card was compromised and I need to provide the new cc # but when I go to my acct from my computer or from the phone app it won't allow me to click "edit payment method" and when I call the call tree offers no option for providing a new CC and no opt-out for a human.

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1K

3

0

Need a new "Protected By" sign

Need a new "Protected By" sign

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101

3

0

Accepted Solution

Official Solution

Purchase More Sensors

Good evening chaps, I just want to purchase three more sensors for some windows but whenever I try to purchase them, it says there is a $39.99 monthly fee too. I must be missing something cause that doesn't make any sense. Can anyone tell me how to just purchase a few sensors without them adding mo

Questions

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119

1

0

Camera

Hello Does cameras include in the smart security package? If yes how many. I have hard time to reach the customer service. Thank you!

Questions

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171

8

0

phone number and email address needed to make a claim for damages

Hello, We have damage to our property from an AT&T crew.  Can you please let me know the email address to your risk management department and claims department? A phone number would be good too. Thank you.

Questions

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39

4

0

Digital life alarm beeping repeatedly

Bought a home with att system, but not active, a couple days ago it started beeping one lone beep every couple hours and if i dont press # to silence it keeps beeping every 5 minutes. I changed the batteries on all the window sensors but that did not help. I have to get up at 2 in the morning to sil

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1.5K

3

0

Smoke sensor

I need an additional Digital Like smoke sensor but when I call DL sales/support, it is not available to order anymore apparently. What can I do/where can I go to get one?  Do AT&T stores have them available?

Questions

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67

3

0

Alarm

How do I set the alarm to activate at a certain time? Thank you.

Questions

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51

2

0

Video recording has the wrong time

My cameras video recorded after a motion is detected, but the time reported Is not pacific time, it is showing and recording using Easter times

Questions

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46

1

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App not properly completing tasks

Hi - everytime I use the app to either set alarm, or lock the doors or even use garage door when I click the option it doesn't do anything. I've had the system and app since 2017, never had this issue before. Just today I went to set alarm and it did nothing, however when I walked into the house to

Questions

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74

7

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How do I set the clock for my outdoor cam?

Recordings from my outdoor cam show incorrect time.

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42

3

0

WPS power supply

How do I get a new one. My back camera isn’t working, I checked the WPS and it doesn’t turn on.

Questions

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49

1

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