Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (359)

Activity

Accepted Solution

Official Solution

Moving to a new house can I take my Digital Life with me?

Moving at the end of this month to a house about a mile from my old house. I have AT&T Digital life in my old house and am trying to move the service to the new house. I can't find a number or chat button to help me coordinate the effort. I have already installed AT&T Fiber 1GB internet at

Questions

 • Troubleshoot

329

1

ATT email issues with a Macbook Pro

I've been having issues trying to add an att.net and a sbcglobal.net email addresses to my Macbook. I get errors like Oops, something went wrong. That error happens when I try to add he address using the Yahoo icon on the Mail program. When I try to add it doing the Other email account by adding it

Questions

 • Troubleshoot

472

4

0

CARE CODE: 205.2 [LU003]

Yes, I'm aware I've entered the wrong password too many times. No, clearing history, cache, etc. doesn't help. Tried resetting password, and get a message that I can't. Yes, I've waited hours in-between attempts at this point up to over 24 hours, and sometimes days between attempts. How can this be

Questions

 • Troubleshoot

93

1

0

My sensor is damaged

How can I get my damaged sensor replaced.

Questions

 • Troubleshoot

142

3

0

iOS Updated - Now App can’t login

IPAD updated to iOS 15… Now I continually get the login screen, but never actually get logged in I deleted and edited my password etc. with no success. Please don’t tell me to call support as the other users were told. Instead, can you tell us what the fix is, as several others have had this p

Questions

 • Troubleshoot

148

3

0

Changing the Master pin on a Yale keyless doorlock

Can you let me know how to change the master pin on my Yale keyless doorlock?

Questions

 • Troubleshoot

102

1

I paid for this service but it was never installed or explained.

I was illegally evicted and booted from my home and a lot of my things were stolen/damaged. I have this “digital life” and home tech protection but am not able to access or get the benefits of what I paid for.

Questions

 • Learn

153

1

Accepted Solution

Official Solution

Old Internet Box

I recently moved into a house built in late 90s and there is what looks to be an old internet box. I am wanting it removed but I'm not sure how to go about it. Any suggestions? Thank you in advance! 😁

Questions

 • Learn

228

9

0

Closed

Digital Life Equipment Compatibility

Just curious if the hardware for these systems are proprietary or can they be used by another security provider?

Questions

 • Learn

905

3

0

Keypad

Keypad says replace DLC battery but the app says my DLC battery is good

Questions

 • Troubleshoot

59

1

0

I need sensors

How to I get an additional sensor. One has fallen off, and I need to replace it.   Calling refers me to a web site.  The web site is unhelpful when it comes to ordering parts.

Questions

 • Learn

127

2

0

how to purchase replacement sensors for windows

how do i purchase replacement stick on window sensors from att digital life?

Questions

 • Learn

104

4

0

Procedures to connect my Digital Life smart thermostats after contract expires

How can I connect to my Digital Life Smart Thermostat after my contract ends?

Questions

 • Learn

133

1

0

Key FOB / Replacement equipment

How do I get a replacement Key FOB?

Questions

 • Learn

81

1

0

Accepted Solution

Official Solution

DLC Battery Blinking green

I replaced my DLC 100 battery a couple of days ago and the indicator has been flashing green since.  Dashboard does not indicate any problems but in the past the battery indicator stayed solid green.

Questions

 • Troubleshoot

116

6

0

Issue in connecting broadband

I got an email that "your broadband is not connected and it could be impacting the performance of the digital life." The instructions in the email do NOT apply to my bridge (attached photos) and when I call the number in the email, it connected me to sales. Please help

Questions

 • Troubleshoot

141

3

0

Digital Life Video Recordings

Beginning in November 2021 when I view captured video recordings on the Digital Life App, they are automatically downloaded to my phone to a folder named DL. I did not create this folder nor do I want every recording I look at saved.   I used to have to select a recording and then export it if

Questions

 • Learn

195

6

0

How to find my account number on line

Trying to link my services, but it requests my account number, and I don't have a bill on hand

Questions

 • Learn

85

1

0

Accepted Solution

Official Solution

Alexa and Digital life issue

Over the past couple weeks or month. Alex will not control my Digital Life Skill.  It says my Digital life skill must be linked in the Alexa app.  I go to the Alexa app and the first thing I see is a box saying "link your Digital Life Skill."  I complete the linking process and it sa

Questions

 • Troubleshoot

121

9

0

Unable to get permit updated

I have changed the permit date but it keeps stating that the permit is expired

Questions

 • Troubleshoot

91

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.