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Broadband

Broadband light is red after multiple resets.

Questions

22

1

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Accepted Solution

Official Solution

Disable remote access to network

I have just finished hooking up my router to the BGW320-500 gateway, enabled passthrough, and disabled wifi on the BGW320-500. The last step I would like to take setting up the network is to disable as much remote access/admin as I can.  I believe that doing so improves security as it reduces

Questions

458

2

Intermittent network connection issue

Hi, I am a very new customer to AT&T Fiber, having switched from Spectrum. My AT&T Fiber connection started on 11/11/2023. Every morning, my internet goes offline, and many times I have called customer service and scheduled technician appointments. Each time, the technician came, identified

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28

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Problem Installing BGW320

Hi. I just received the ATT Fiber self install kit for my house. I had Spectrum internet which was using the co-axial wall socket. Now the ATT power box is in my garage and there is a white Ethernet cable which is plugged into it and then goes in the wall. I dont really know where it goes inside my

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74

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Wi-Fi 6?

Is our BGW320-500 Wi-Fi 6?

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33

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mcafee plus with att fiber

is mcafee plus available to att fiber customers? i keep getting a message that im ineligible when i try to sign up.

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17

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Eero Wi-Fi and Hp printer

I have my modem connected to a dumb network that connects two two additional dumb network switches. Three eeros mesh networks are connected the the three dumb nether switches.  When I turn WiFi on my phone it takes a long time to connect to the WiFi from the eero. I am also not able to AirPrin

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21

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Playstation Portal and PS5 Remote Play Unstable Connection / Cannot Reliably Pair with AT&T Humax BGW320-500 Fiber Gateway

Hi All, Wondering if anyone in the community has picked up the new PS5 remote play Portal device and if they are experiencing the same issues I am = Unable to reliably pair the Portal device with PS5 over AT&T fiber internet wifi. Some details about my set up: AT&T Humax BGW320-500 Fiber G

Questions

877

7

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Will a basement installation be successful? Need help prior to technician coming

Greetings! I received the upgrade-or-else letter from AT&T and will be calling soon to schedule an installation. Before doing so, however, I could really use some help understanding the installation process as I have a difficulty affecting installation. It's essential that I'm prepared.  

Questions

53

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Speed and gaming further from the internet hub in household?

I don’t think we have fiber optics cable but i’ve done whatever i can to get better wi-fi to my sons Ps5 at the opposite side of the house. would i benefit from a high dollar more powerful router than the ones Att have?

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21

2

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$250.00 Reward Never Received

When I set up the gigabit internet at my new apartment in May (2023) , I was told in 6 months I would receive a reward card for $250.00.. So it has been a little over 6 months and I have not heard or received anything.. So I called the local AT&T rep who set up the account and left messages for

Questions

26

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Phone line on AT&T bill goes to a savings bank asking for information on a $100.00 gift card to wallmart

(Edited as per community guidelines) supposedly an AT&T bill paying line gets you a savings bank wanting information for a $100.00 gift card to Wallmart. they are in Florida

Questions

16

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Official Solution

AT&T Now not honoring $300 Reward Card Offered When I Ordered High Speed Fiber Internet

I don't know where to go for resolution. I ordered AT&T 300MB Fiber service on February 27, 2023. I have existing wireless service and DirectTV Stream through AT&T but have internet service with Spectrum. AT&T fiber was newly installed in neighborhood, and a door to door AT&T sales

Questions

1.7K

16

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ATT fiber

why isn’t there att fiber available for my neighborhood but everywhere else around me? What can i do to help get fiber to my area? Currently being scammed by COX cause theres not a plan quick enough with att in my area but the neighborhood across the street has fiber. 

Questions

23

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New fiber installation

Having trouble locating the fiber jack for connection

Questions

20

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Accepted Solution

Separate 2.4ghz network for older equipment

So I went through the process to change my guest network which is 2.4 ghz name and password then enabled it. My older Tivo still unable to connect. The Tivo had no issues connecting to my past xfinity service which didn't need to have separate names and passwords. Do you have any other suggestions?

Questions

45

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Accepted Solution

Official Solution

Closed

My internet runing very slow

my internet is running very slow can anyone tell me some tips to boost it?

Questions

366

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Att (Bellsouth) fiber box relocation

Hello, I have a vacant land. I will start new construction but fiber box should be relocated. What will be cost to me?

Questions

22

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Optimal configuration of BGW320 & Google Mesh

Good morning, I'm a new Fiber customer and have my ATT BGW feeding my existing google mesh wifi router. My ATT Techs said I did not need to switch my Gateway to pass through mode.  Essentially, the gateway is producing a strong wifi signal along side my mesh router, but the gateway wifi is un

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14

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IP Passthrough configuration for a pair of redundant firewalls

We are running a pair of pfSense firewalls at our office that are configured in high-availability mode, currently behind the BGW320-500 gateway. We also have a /29 block of static IPs that are for the firewalls. Currently there is no IP Passthrough/Cascaded router enabled, the public IPs have been

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21

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