Good morning! I continue to have inconsistent and unreliable fiber internet service, despite five or six technician visits over the last six months. Technicians have replaced the cabling, terminations, the modem, yet we continue to have problems. The technicians will come, it will work for a few day

Every week or 2 I have to redo my ACP Program because AT&T keeps sending me a bill when I approved for 100% fee free Internet. I am disabled and its getting frustrating as (Edited per community guidelines) to keep doing this. I call and my bill gets set back to free, then a few days later I get

​​Hello, I have the ATT BGW320 and it seems to be causing BGP to flap on our downstream cisco router... I have tried everything hardware related.. checked all cables and ports... replaced the cisco router... had ATT  come out and check their equipment and connections.. to no avail. I am now go

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

I am experiencing an issue with my ATT Fiber connection on my PS5. I have been using wireless connection for years without any problems. Similarly, my ATT Fiber has been functioning perfectly until recently. After a storm, I lost power while gaming and noticed severe lag spikes after the power was r

We've had Fiber internet with ATT for 3 whole months. It's down for the second time. This time its been over 14 hours. A five block radius in our neighborhood. No answers, no causes, just bots and texts moving timelines. A lot of us work from home. We may lose money, hours, jobs. ATT can't give us t

I recently moved into a new construction home and had no issues scheduling a date for internet installation. However on the date that we scheduled, I didn’t hear from AT&T. When I finally was able to get in touch with customer service, I was told there’s a ‘facilities issue’ - meanwhile the buil

I have had AT&T Internet Security Suite powered by McAfee for years. Recently I noticed my status was shown as expired on 02-14-23. Last week I online chatted with a AT&T representative concerning my problem. Representative advised me to un-install McAfee which I have done and re-start my co

I ordered two AT&T Smart Wi-Fi Extenders via att.com on 1/25. I received an order confirmation and order number. (Email came from wireless.att-mail.com, if that makes a difference). I received an update on 1/30 saying that the ship date was pushed back to late February, so they haven't shippe

​On February 7th, my service was interrupted shortly before noon due to a landscaping (Wise Landscaping) employee, contracted by my HOA, cutting tree roots, several other wires, one of which was my fiber optic internet wire outside of my property fence. AT&T had a technician assess the damage o

​Your system will not respond if I have Fiber available at my address

​Back story: I had fiber installed 4-5 years ago and it's never gone down, not once.. until Friday when Comcast cut my line trenching in our neighborhood to lay their own fiber.​​The first picture is how my fiber was originally ran.. which was a single fiber straight into my living room through the

I won't stand for it. Att's fiber is inferior to webpass. I would NEVER have signed up for 60mbps without an incentive. Webpass offers 1000mps FULL DUPLEX. and guess what ATT isn't going to refund the two months I've paid to hook up an additional isp so I'm not just going to agree to accept some dum

Ipsec tunnel over ESP not working. Same equipment / configuration works fine over Xfinity connection. So this must be a problem with the bgw320-505. I have disabled packet filtering, enabled/disabled ESP Header Forwarding, Authentication Header Forwarding, ESP ALG without any luck. Have IP pas

I din't understand when i called to AT&T Business Support i was told that for a regular dispatch i will pay $99 but with a "on demand dispatch" i will pay $149... Can someone explain me pls

I have the Arris BGW210-700 gateway in passthrough mode with Eero Pro 5. I have created a Minecraft server via port forwarding.  Everyone outside of my household network can connect without a problem.  Everyone inside my network can not connect or times out.  How can we fix this?

One laptop connects fine, and the other errors and won't open a browser. www.google.com refused to connect. The AT&T one shows ACCESS BLOCKED Access to this website has been blocked on your device due to the time of day or due to the amount of activity. To change this, contact the person who man

Last week Att had workers installing fiber optic cable in the ground through out my subdivision. They did a wonderful job patching up my grass. My wife and I couldn't even tell that just a few days ago there was 3 foot holes in yard, one on each side of my driveway. Our first impression was great jo

I have several Teckin smart plugs that no longer work with my new fiber internet connection. Any suggestions?

Hello folks - I am an existing ATT internet (DSL) customer. And about to try the upgrade to Fiber.  I understand that it requires all new wiring inside the house.  Will ATT wire the gateway/router anywhere in the house I want, or will they only place it in the "easy" locations that requir