I signed up for AT&T Fiber as a new customer. I received an email to claim my reward.  I filled out all of the information and was then told I was not eligible for an award because I did not incur an early cancellation fee from my other internet provider.  This condition is not listed

I’m very disappointed with AT&T. I’ve spoken to 8 rep and 8 times I had to restate the issue even when I have already a Workorder or reference #. I will NEVER use At&T again bc now they’re telling us to wait 3-5 business days for someone at At&T to call us and see if they cab fix the pro

Our community has been promised for years to get AT&T Fiber and still nothing. Have been receiving mailers about it but still unavailable. I remember the Fiber Optic cable was laid years ago but still nothing. What is the delay? Want another option besides Cable High Speed Internet.

I don't know where to go for resolution. I ordered AT&T 300MB Fiber service on February 27, 2023. I have existing wireless service and DirectTV Stream through AT&T but have internet service with Spectrum. AT&T fiber was newly installed in neighborhood, and a door to door AT&T sales

Help getting into Smart home Internet already have. The app

Is there anyone that can provide any guidance on what I should expect as far as service? I'm consistently experiencing daily breaks in service and find that there is zero support available via chats or phone calls. The online service and app consistently tell me that I need a new modem this is modem

My new 320 router is up and running and it was very easy to configure since the interface is identical to the 210's. However. A speed test from a wired pc to the 320 itself showed 0.23 mbps up and 0.80 down. The 320's broadband status screen shows the ethernet line up at 10mbps and half duplex. I'm

Every time I try to log into the McAfee Security Suite download page I get this error message: Incorrect user ID or password. Try again. Care code: 201 [LU100] Can you please fix the link or provide one that works?

I made an appointment to get att fiber installed. It was confirmed to happen between 8-10am. They never showed up. I called 800.288.2020 and they told me that they never assigned a technician for my appointment (?!) They said not to worry that they would call back in 5-10minutes and for sure it woul

Someone called my phone today to say that AT&T would like to replace my router for free, and upgrade me to fiber (something about 300 speed?). They asked me to make an appointment. I said I dont have time right now and asked for a number to call back. Soon after, I got a text about my appointmen

Area was marked, but would like to know how deep cables are actually buried.

I just moved into a new construction home on a NC beach island. Yay, right? The house is two stories with 9 foot ceilings, and sits on pilings 8 feet up from ground level.  It is an inverted floor plan with the main living area at the upper level.  During construction, I showed the electr

I will be getting fiber optic in a few days and was wondering if I will still have my landline service.

I am replacing my house fence. Att ran the fiber optic cable right around my fence post 2 inches deep. While pulling my old fence post out I cut the cable. I feel this was a totally unacceptable place to run the cable. I do not feel responsible for the lousy placement of this cable. Will I be charge

My current Internet 45 service and 5268 gateway is working just fine, but AT&T has sent me a letter saying I must upgrade to Fiber before 11/03/23 or my service will stop on ("or after" 11/03/23 -- they don't say how long after, 3 weeks, 3 years, don't know). Any obvious reason I can't continue

I have restarted NAD (power disconnected) multiple times over 2 hours. There is no connection at Gateway and the PON light is OFF. I need a technician!

Switched from xfinity to at&t. Use photosync on android to transfer auction images from my phone to pc. Have bgw-320-500 modem from AT&T. Have set port forwarding and ip pass through and still the bgw will not permit data from an external app to connect wirelessly to my pc. Developers of app

I set up the wireless ASUS RTN66U according to the ASUS configuration tool. IT changes the IP to 192.168.2.1 and I can access the web on the router address. then it disappears. The systems seem to work but cannot access the web interface for the router. Going ro ATT fiber interface on the web it fa

I currently have an ATT Installed BGW210-700, and it has a problem. Finally talked with a Level 2 Tech (ATT), and they are sending a BGW320 to replace it. Was told it could be self installed, with no problems, just changed the cables over to the same ports. I am seeing all types of information abo

I had my internet suspended due to a past due amount. The online rep told me to call the accounts department and they could restore my service with a payment arrangement. Has anyone had this encounter and have they been able to help like this before?