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Insurance requirements for business installation

Has anyone else had a fiber installation done for a small business? My landlord has requested: Certificate of liability Separate endorsement letter listing them as additional insured Workers comp As far as I'm aware, the work to be done would be plugging in the modem into the electrical c

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Official Solution

How to schedule burial of cable in yard

My yard hosts the AT&T cable box. My neighbor had AT&T fiber cable installed in Jan 2023, with cable to be buried by Feb 28 2023. Cable still unburied and I tripped over the poorly buried cable in my yard, so 10 feet is now exposed. How do I schedule a cable burial?

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Official Solution

BGW320-500 as passthrough to eero Pro home wifi

We have an eero Pro wifi system at home and just upgraded to ATT fiber and have a BGW320-500. Was wanting the eero sytem to handle all wifi.  I went into our ATT device settings and turned off/disabled wifi and Packet Filter Firewall.  What about IP Passthrough settings under the Firewall

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My account for forums is blocked

My account @rohitmedi is blocked. How do I get help to unblock it? I created a new account @rohitmedi2 to post this query

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ATT FIBER INSTALLATION

I had ATT FIBER installed today. But, the technician unplugged my cable and put the fiber drop in its place! Now no cable. Removing another company's gear and replacing it with yours,  big no no.

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How does my tv use data when it's turned off?

I have a Vizio tv that shows that it's using data on a daily basis but I haven't turned it on hardly at all maybe once per week.

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Att WiFi Extender

is the new att wi-fi extender compatible to the att 5268AC Gateway? I need faster speed out to my back yard.

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46

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Can't log on certain websites

I picked up a very strange issue lately. Starting from this weekend, I can't log on to certain websites like Quora.com or gopuff.com. For websites I was able log on, I saw a cloudfare security check page before I could log on to the website. This only occurs as long as I use my ATT network. I tried

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500 internal server error

Whenever I try to login to my router, I can view anything but text that says 500 Internal Server Error  I have tried clearing my chrome browser's cache and even used another browser(microsoft edge), but it still said the same thing. Do I need to reset the router? Is this an issue with AT&

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How can I confirm when my line will be repaired?

I moved into a new construction home and on the date of my scheduled installation the tech said that the line had been damaged and would need to be repaired. This was on February 17, 2023. He said that it would be repaired within two weeks. I have yet to be contacted about this and I have called the

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Can’t connect to Xbox live and certain websites don’t work

Hi so for almost two weeks now I haven’t been able to connect to Xbox live and certain websites don’t work on my wifi. Xbox live works fine on my hotspot and all the websites I can’t access when connected to my wifi work fine via my phone signal. I can also watch twitch streams on my Xbox even tho i

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Closed

Connecting Netgear AC1200 to Fiber Modem

Hey all, I'm having a problem getting my Netgear AC1200 to connect to my ATT Fiber Modem. I've gone through all the necessary steps to connect the two and create an IP Passthrough. Unfortunately, the router does not show up on the device list for the passthrough. I've tried manually entering the MAC

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Missing cable burying_Risk of major damage

AT&T's Internet Service is amazing, but there is a lack of quality of service in other areas. The technician came at the beginning of January to install the Internet at home and found he was to connect an external wire to the street. He left the wire unburied "temporarily" but 2 months after, th

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Scheduling Service Technician

I’ve spoken with 4 different representatives trying to set up an appointment for a Service Technician to come check my internet for connection issues. They even said a tech needs to come out. But no one can schedule a service appointment. They all say there are issues, and they don’t know what’s wro

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Is there a way to stop ActiveArmor blocking too many outgoing requests, but keep firewall/security service running?

We've had ATT internet for a few years now. For as long as I can remember we've had to reboot our routers at least a couple times a week because the internet would just stop working. I assumed it was due to a connection/protocol issue between the ATT router and our Netgear, however, I was never able

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Too many outgoing connections reported?

Almost daily I get the message from at&t security "too many outgoing connections" what can I do about it?

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Official Solution

Damage to pipes and interior of home

On Thursday October 6, 2023 ATT came and dug holes in my yard installing fiber optic cables. I am not an ATT customer, so I do not have an account or account number.  I had made a complaint with ATT when this happened because of the installation of the cables, pipes were broken and my two bath

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Will Never Use ATT Again!

Terrible service!! I will never use or recommend them to anyone!  We recently moved and signed up for AT&T internet service at our new place.  Everything was fine at first, but after exactly one month our internet stopped working.  We looked at our account online, only to find ou

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Is this kind of performance normal for GPON business service?

​Hi everyone,​ ​Recently we upgraded one of our sites to "lightspeed" GPON service for business, static IPs, architecture is MPOE mounted Ciena to BGW210-700 and from there into our network. We upgraded from the existing super expensive "Enterprise" level ADI service for simple reason - money.​

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Att fiber blocking a specific private torrent website

Hi, recently I switch from Xfinity to att fiber 2gb service. Everything works fine and fast except that I can’t access a specific torrent site from my Mac mini. If I connect with vpn I can access the site. Any clue why is this happening? With Xfinity I never had this problem. And I don’t have enable

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