Hi, I am currently one of the board members of my HOA. We are very interested in having AT&T Fiber within our community. I understand that having Fiber is based on multiple factors and so on, however, if you view the information I have provided, most of the infrastructure is already in place ar

An AT&T contractor installing fiber-optic lines damaged my pool drain lines, ruptured a gas line, and damaged a sprinkler line. I spent three hours on the phone on with AT&T representatives on Thursday, May 5, 2022 with no results.  I was transferred from department to department. 

​Hi,​ ​Had a service call and the fiber I still not burned. I live in an apartment and it's in the walking path of the residents. Who can i contact to finish. The call has been completed almost 2 months ago. I can be reached at (Edited as per community guidelines) Candice Carpenter or email [emai

Hi, Folks, We had a working system with fiber internet, BGW 210 router, and a single 4921 extender. It was working well. Maybe 1-2 months ago (not certain, but maybe in association with power outage?) the extender stopped working. There is no steady green light on back, just blinking eNet light (the

Lately (past week or so) my streaming audio/video chats freeze and at that time I have no internet access at all (attempts to run fast.com tests will fail with a 404 error on the page). These outages last between 10 seconds and a full minute. I have a router behind my gateway, which is running in

Barrett Ave, San Jose, Fiber internet outage. Is it being fixed?

I would like to know when fiber internet will be on my street. There are people 2 streets over that currently have fiber internet. I am paying the same amount for 10m dsl that they are paying for 300m fiber. There seems to be no rush to get fiber to customers like myself.

We are trying to resurrect the grass in front IN an effort to perk up our community views and home values. We are the corner lot and everyone can see this area. It took some money for the dirt and seed, but it took over 2 weeks of work and watering to get here. We were excited to see the growth and

Internet down 7 days

​How do you tell a customer to wait 6 months to receive a Visa gift card and later tell that same customer, "well, if you didn't report it within 120 days (4 months) you forfeit it."? The fact that after 12 months it hasn't arrived proves that it's a scam and you never actually issued an order to pr

Good morning! I continue to have inconsistent and unreliable fiber internet service, despite five or six technician visits over the last six months. Technicians have replaced the cabling, terminations, the modem, yet we continue to have problems. The technicians will come, it will work for a few day

Every week or 2 I have to redo my ACP Program because AT&T keeps sending me a bill when I approved for 100% fee free Internet. I am disabled and its getting frustrating as (Edited per community guidelines) to keep doing this. I call and my bill gets set back to free, then a few days later I get

​​Hello, I have the ATT BGW320 and it seems to be causing BGP to flap on our downstream cisco router... I have tried everything hardware related.. checked all cables and ports... replaced the cisco router... had ATT  come out and check their equipment and connections.. to no avail. I am now go

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

I am experiencing an issue with my ATT Fiber connection on my PS5. I have been using wireless connection for years without any problems. Similarly, my ATT Fiber has been functioning perfectly until recently. After a storm, I lost power while gaming and noticed severe lag spikes after the power was r

We've had Fiber internet with ATT for 3 whole months. It's down for the second time. This time its been over 14 hours. A five block radius in our neighborhood. No answers, no causes, just bots and texts moving timelines. A lot of us work from home. We may lose money, hours, jobs. ATT can't give us t

I recently moved into a new construction home and had no issues scheduling a date for internet installation. However on the date that we scheduled, I didn’t hear from AT&T. When I finally was able to get in touch with customer service, I was told there’s a ‘facilities issue’ - meanwhile the buil

I have had AT&T Internet Security Suite powered by McAfee for years. Recently I noticed my status was shown as expired on 02-14-23. Last week I online chatted with a AT&T representative concerning my problem. Representative advised me to un-install McAfee which I have done and re-start my co

I ordered two AT&T Smart Wi-Fi Extenders via att.com on 1/25. I received an order confirmation and order number. (Email came from wireless.att-mail.com, if that makes a difference). I received an update on 1/30 saying that the ship date was pushed back to late February, so they haven't shippe

​On February 7th, my service was interrupted shortly before noon due to a landscaping (Wise Landscaping) employee, contracted by my HOA, cutting tree roots, several other wires, one of which was my fiber optic internet wire outside of my property fence. AT&T had a technician assess the damage o