Hey just wondering if I can request a different ATT device? I have the BGW320 and I am trying, with no luck, to get it to work with my company's Cisco DMVPN router. We keep having BGP flap on our router and I have traced it back to the BGW320. I just need to bypass all of the functions so the Cis

I need to find out how to get an emergency repair on my fiber. The line got cut while fixing a drain outside. My problem is the line was literally 3 inches under the ground and not protected at all. I work from home and need the net to work and I don't have any time off I can take. They're telling m

Have been using cloud based storage program Lucid Link for a few months and have had no issues, until yesterday when I was disconnected suddenly. Can confirm it's AT&T because when I connect to mobile hotspot, Lucid works. Lucid support says I need to add the application to the firewall exceptio

I have two ION THE HOME Cameras connected to my network, for years. I have two new cameras that will not connect to the router. I have tried a number of times and they fail. I have tuned off the Router and Reset the Router with no success. I have looked for a solution but found none.

I need to find out how to get an emergency repair on my fiber. The line got cut while fixing a drain outside. My problem is the line was literally 3 inches under the ground and not protected at all. I work from home and need the net to work and I don't have any time off I can take. They're telling m

So, I've had AT&T Fiber at my house for over 4 years now and it's been the best internet provider I've ever had, up until the past month or so. In the past month I can watch the speeds from my router (Amplifi Alien) to the ISP start dropping (Sub 100 Mbps) around 8 pm and the pings rise (~100ms)

Hello! What's the appropriate route to have a fairly new (6 months?) fiber install relocated maybe 5 inches down? Also, does anybody know the cost for the service call? When the install tech came out, he had to put it up about 5 inches higher than my outlets because there was an old gas line

After having a new fiber connection installed in our house last month, we were never able to get any of the BGW320 gateways working (we went through 4 of them, with many visits by different techs). Long story short, the 6GHz radio on my Orbi RBRE960 (aka RBKE963) router was causing the BGW320 gatewa

I am on hold waiting for a customer representative to attend for more than 3 hours now. Buying a service was super easy but getting support afterwards is horrible.

As seen below in the image, Ive had 3 installations cancelled. One isnty listed anymore for some reason.In all 3 cases the installer shows up and says that they have to get the construction team out to my apartment complex because they added the ATT box but never finished routing it to each apartmen

Slow flashing red light on front of unit and no internet

Who do I call? Fiber optic cable was run on the telephones poles behind my house but it droops almost to the ground. It serves my house and my neighbor but from my pole up the line to the next pole, it hangs way down. Who do I call?

I just moved in to an apartment blindfolded. My landlord said the previous tenant had att but when I got there the ont box was gone, only a black cabe with a green tip was sticking out. Now I can’t even schedule an appointment because customer service doesn’t understand that what I’m missing is the

AT&T customers are having an issue accessing fidm.us1.gigya.com. Requests are timing out at 12.81.131.73 (owned by AT&T) within the traceroute. I am an AT&T customer and I'm able to reproduce this issue.

I recently bought some smart plugs for my home and found out that they only support 2.4ghz and my internet is set up at 5ghz. I live alone and play a MMORPG in the evenings and wonder if I switch to 2.4ghz will it affect my game play? Also, how do I change it from 5ghz to 2.4ghz?

I just got AT&T fiber set up today with 1 gig plan, and was using an ASUS AX3000 with Xfinity before. I have two AiMesh nodes which are also ASUS routers. I followed instructions that I found on here to allow me to use the ASUS AX3000 as my main router 1. IP Passthrough with dynamic setti

Is there an outage in my area and if so when can I expect service to be available?

Hello - in a house, just had ATT Fiber 300 installed. The gateway model is BGW320.  I have my desktop PC connected w/ LAN cable to the back of BGW320.  I have run the speedtest.net speed tests repeatedly over past couple days.  Best I've seen is ~220Mbps download - supposed to get 30

If I would have business account, would ATT fix my int outage within few hours?

I would like to use my computer running linux as a server for a website and minecraft, I would also like to connect it to a domain I own. To do this I need a static ip, which I cannot find info on how to buy except for talking to support.