I wanted to let people know how poorly Att treats new/ existing customers. I scheduled an appointment for 10am-12pm to move service to my new home. No one showed up and I received no call stating the technician was running late. I called and customer service had no answers. I waited until 4pm and ca

I'm sure this has been asked but just wanted to make sure I covered every angle. The house across the street just had fiber internet installed.  And my house exactly one digit off is not showing on the fiber map.  What can I do to have this service installed or request they take a closer

I am writing since I need a Will Serve letter for a future development saying that you are able to provide your services in a multifamily project in Midlothian, Texas.

I had ATT out to upgrade my Fiber two 2gbs from 1gbs. Turned Into a huge mess on their end. I could not upgrade to 2gbs because the fiber box outside runs coaxial cable inside the house to my network cabinet on the 2nd floor upstairs. They offered to run a fiber inside and modem inside in our gara

It's what this person saying even possible I've had people on the phone and tell me these things to I don't understand the business strategy behind it? Besides irritated customers...

Twice in a row, the third-party folks that AT&T sends out to bury my fiber lines have significantly damaged by sprinkler lines. We have a $300 repair claim in at MySedgwick.com, but I can't get a response to check on my claim.  We will now have to submit a second claim for the second damag

I’ve called got transferred to many different people, no help on phone for hours, seems to be a ru around, no help for. 9 months. I may go back to old provider. 

Anybody have any idea when ATT is finally going to offer their fiber internet in the Chicago burbs??? Overall, what I have from them is ok...but, it's kind of funny I have (75) internet when (1000) should be available....really want to see the difference it makes on Fortnite and more! LOL

My gateway is in passthrough mode and all traffic is handled by my ASUS router. I'm working on troubleshooting a completely separate, unique issue and I'd like to have the gateway forward incoming traffic on a particular port to a box that is plugged straight into the gateway itself. I hooked a Ras

How can I get all this to work together? Have a large apartment that has a wired network.  Seems like if one device works the others dont.  I finally have TVs working and HP printer after not working for days just started to work.  Sonos still goes in and out and doesnt always show a

I have only fiber internet service in my home. My payment is due Jan. 27 but I can't make the payment until a week later on Feb. 3.  Will my service be disconnected or is there a grace period before disconnection.  Thanks for help.

In Smart Home Manager app, it shows 3 "Wibrain Devices" and a "mini-computer" (also Wibrain) having been connected to my internet. It lists the connection as a wired connection to "Port 3" on my gateway, which is the port my desktop it connected to. I very rarely use the desktop. These Wibrain thing

Hey there, I recently bought 1x Asus XT9 to use as an extender for my AT&T BGW320. Basically, the situation that I have is I had the AT&T router installed upstairs in a room that my office is currently in. I'm looking to move my office downstairs and my PC requires an ethernet connecti

@ATTHelp fiber installation in my neighborhood hit my sewage line a few weeks back, and is causing backups now. I've had to have it snaked twice, and this time, they ran a camera. Obviously it was hit as there is gravel inside the pipe and clearly busted pipe right in the pathway of the work. I trie

I have a Claim number from ATT and called various numbers until I got to one that I left a message on. DAYS have gone by and no response. Open sewer and no sense of urgency from ATT If we don't get help in short order, we WILL get an attorney.

Since last Thursday night, a number of Canadian government websites are unavailable from our home internet (wifi and ethernet). (BGW320-505 gateway) If we use our devices from friend's AT&T Fibre Internet nearby, or if we use Wifi Hotspotting from AT&T cell phones, our devices can connect

Are there problems with internet outages in my area - I’ve had no internet since Oct 27, 2022

I bought a mini-ups for our gateway and WAP but found that during power outages we do not have internet access. The ONT is on the outside of the garage.  Upstairs in the bonus room is a distribution box for alarm, ethernet, coax, etc. There is an AT&T battery box adjacent.  It is plug

I don't even know where to begin with this - I signed up for AT&T fiber when I moved into my current apartment due to me being an AT&T wireless customer. I received an email stating they were removing my discount due to the addresses not matching.  I updated the address and called to v

Hello, Thank you in advance for any help! We have an ASUS RT-AX82U that handles all routing. It requires DDNS for the purpose of port forwarding access to the DVR/Security cameras. We recently received the otherworldly BGW320 and had AT&T enable IP passthrough to the ASUS. However the connec