Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (19.7K)

Activity
Selected Activity
Can I dig?

Hello! Before planting a row of shrubs across the front of the not-very-attractive porch on the old house I just bought, I took the step of inquiring whether there were buried utilities I should watch out for. Most companies reported nothing, but then this appeared in my yard, from AT&T. I'm not

Questions

39

9

0

2. Green boxes in front yard

I want to get them removed I’ve been calling and I’ve gotten 0 help how can or who can I talk to to get them removed

Questions

27

4

0

I'm still waiting for $300 Reward Card per my (EXCLUSIVE MEMBER OFFER)

Hi,On 02/08/2024 I saw a reward for $300 in getting Fiber, since then I have not received any of it. I spent a lot of time during the call with the sales guy, he made me spent an annual membership with AARP to add more discounts to my account, at the end and until he made sure I bought the membershi

Questions

40

3

Looking for AT&T Engineering Contact in the city of Houston, TX.

I work for an engineering firm that has previously assisted companies get permits through the City of Houston and other governmental agencies in the surrounding area for infrastructure installations.

Questions

183

5

0

ATT Reward Card

My $150 AT&T Visa Reward Card has not been sent to me despite me claiming it on 4/20/2024 and the Reward Center saying it had been mailed on 4/25/24. It has been 18 days since is has been mailed. What do I have to do to receive my card?

Questions

30

3

Accepted Solution

Firewall security for LAN ports when Gateway is in passthrough mode?

Context: I just got AT&T fiber service installed with a BGW320-505 Gateway. I want to use my eero Pro 6E mesh with the ATT gateway in IP Passthrough mode.  On the gateway I have 3 eeros connected via ethernet backhaul.  On the Gateways's 4th ethernet port I have a switch that connects

Questions

31

4

0

Accepted Solution

Official Solution

When will we have Gigabit Fiber in Kennedale TX?

Looking to see when will we have Gigabit Fiber in Kennedale TX zip 76060

Questions

280

4

0

Only half of my new gear was delivered?

I just ordered the enhanced WiFi Package. I was expecting a new router and a new extender, but I only got one tracking number.  An extender arrived today, but no router.  Of course, the tracking number shows "delivered".  Any ideas how to get my router?

Questions

42

16

0

Accepted Solution

Official Solution

How to contact AT&T to have them repair damage to my lawn when they buried cables for the subdivision.

Does anyone know how to contact AT&T to have them repair damage to my lawn when they buried cables for the subdivision. It is in Jubilee Farms subdivision in Daphne, AL. I called our developer, DR Horton, and they researched and found out that AT&T was doing the work in our front yard.&nbs

Questions

906

3

0

Fiber Move

ATT installed fiber in the easement along a country road with no regard to future use. I purchased a lot to build my home and  found that ATT fiber had been put in just under the surface. Now I can't put in a driveway until ATT buries the fiber correctly. ATT devalued every lot along the road

Questions

46

2

0

Accepted Solution

Slow download speeds from gateway to devices

I have tried all manner of troubleshooting: reboots, new channels, straightening the fiber line, etc., and I unable to receive wifi download speeds of higher than ~5 mbps (upload speeds >100 mbps) while the signal to the router is fine >300 mbps). I have multiple devices with this problem. AT&

Questions

57

6

0

Cannot enable Passthrough mode on BGW320-500 - dropdown disabled

Following the guide here: https://www.att.com/support/smallbusiness/article/smb-internet/KM1188700?source=ESSZ0SSPR00T1EsEM&wtExtndSource=20210720124044_AT%26T+Community+Forums__COMMUNITY_5194337585 I go to the IP Passthrough page, and set Allocation to Passthrough. The Passthrough dropdown, h

Questions

1.5K

8

0

Parental controls for devices connected directly via Ethernet cable

My son’s PC is connect led to our network via Ethernet cable. Smarthome Manager only seems to control wifi connected devices but I want to set limits on the times of day he can use his WIRED connection without having to go unplug him. Help!

Questions

55

4

0

Cannot see device on Smart Home Manager

I've seen a few threads but didn't get an answer... i'm trying to find my son's desktop computer on the Smart Home Manager so I can create a profile and shut the internet off at night so he won't play games till late.   I can see every manner of device connected to my router, but none of

Questions

20

0

0

BGW210-700 ONT Running at 100Mbps

I am paying for 1000Mbps however the BGW210-700 gateway is only negotiating with ATT at 100Mbs. This has been going on for a while. I have spoke to ATT twice about this and they see the issue but just keep sending out new gateways. Is there anything I can do to try to fix it? I have already tried re

Questions

23

2

0

Connect to Guest Network via Ethernet?

I have a BGW320-505 with the guest network enabled. I use the guest network for my IOT / Smart Home devices.  However, my security cameras connect to a base station that must be hard-wired to the router via ethernet.  Is it possible to connect to the guest network via ethernet?  Than

Questions

31

4

0

Accepted Solution

Official Solution

Is it possible to temporarily disable 5 GHz WiFi Band

I have a device I am having difficulty connecting to WiFi. Manufacturer info says device only works on 2.4 GHz band. Can I disable 5 GHz band temporarily so I can connect this device and re-enable afterward.

Questions

92

1

0

I need to update my payment information

I need to change my banking information

Questions

18

1

0

Accepted Solution

Closed

Can you set up VPN on humax bgw320-500?

Can you set up VPN on humax bgw320-500?

Questions

2.9K

1

0

Accepted Solution

Is this correct? Fiber worked without Fiber Service Box

I received a self install for BGW320, but could not find the ATT Fiber service box anywhere. So I plugged the BGW320-500 directly into the wall (yellow color port) with the ONT cable and it worked? Does this mean this wall port is connected to the service box? I can't find it anywhere, unless it's i

Questions

46

3

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.