Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (18.1K)

Activity
Why won’t my internet work

I am trying to install internet and it won’t work

Questions

11

1

0

Gaming Server Host

Hello, I'm trying to host a DayZ gaming server on secondary PC. I have gone into Windows Firewall and add an inbound and outbound rule for TCP and UDP for ports 2302-2305 and 27015-27017. I've also gone into NAT/Gaming in my Arris BGW210 gateway and added a service for the same ports. I can get the

Questions

20

9

0

internet dropping

Is anyone having issues with the eero mesh system and maintaining speeds with directv stream. I constantly have difficulty with "no internet" on the screen on apple tv (hard wired) and firetv both sticks and tvs.

Questions

11

1

Ethernet ports don't work. Wifi works great.

Just had fiber installed. Wifi works great but I have some items I like to have hard wired via cat5. I have connectivity lights where I plugged my cat5 into the router but nothing on the other end. Am I missing some sort of setup procedure? Everything work with Xfinity.

Questions

27

3

0

Can't reach agent who knows what they are doing

I called yesterday, today twice and am attempting a TOBR ( transfer of billing responsibility) for one Internet service to my daughter. Online it says you can do this. When I attempted, it says I can't due to "Balance Due"--there is NO balance due and account is paid and up to date. Yesterday I had

Questions

26

2

0

Internet connectivity issue

I have a bgw 320 gateway. I have a Lenovo laptop. My internet constantly disconnects. It does not disconnect on any other device. AT&T says there are no issues with our internet, and it must be the laptop. The laptop has been checked by two different authorized Lenovo repair centers and they fou

Questions

29

3

0

Can't login

No account

Questions

7

1

0

Accepted Solution

I want to use tp-link deco axe5400 (axe75) pro with ATT fiber gateway

I'd like to set up better wifi using the deco axe5400 pro with my fiber att gateway. I'm asking what is the best method to have the highest speeds? Ideally I'd like to turn off the att wifi part of their router and use a cat 7 cable from the att modem/router to my deco router. Then use additional

Questions

12

2

0

Consistent outages

Every single day from 9AM to about 1PM my Internet is out. We've had three techs look at everything, we've replaced the modem, and this is now the sixth day in a row.  We both work from home and this has cost me and my wife money.  I need a fix or I'm moving all of our accounts elsewhere.

Questions

27

3

0

Accepted Solution

AT&T Fiber $20/mo discount stack with signature wireless discount

Does anyone know if the signature discounts (military, nurses, etc.) for 25% off wireless stack with the $20 off fiber/internet for having both wireless and internet? I got conflcting information from the chat rep and the in-store rep. It doesnt look like theres any discount applied to the fiber sid

Questions

20

5

0

Internet Connection Dropping 3-4 times a day. Logs Show FLOOD limit 25pps burst 50 - BGW320-500

We just installed a BGW320-500. Our internet is dropping 3-4x a day. This is a problem as we are a business. All phone drop as we are using SIP. It comes back up in 3 minutes or so. Here's the log. The sourceIP is our outward facing public address. We have a Fortigate firewall behind the B

Questions

35

3

0

Got charged $100 for technician visit though the issue was no fault of mine

Hi, I lost my fiber internet connection a few weeks back. I called ATT and they assigned me a technician to repair it the next day. The technician came and diagnosed the issue as a cracked fiber cable caused by an installer putting in new service at a neighbour's house. He put in new wire and warne

Questions

175

10

0

Status of outage in 35124 area

First of all … this is NOT ABOUT AT&T FIBER …. But those are the only choices under “topic”. I’m a former AT&T employee of 48 years and recently surplused 3 weeks ago. I now know how our customers feel trying to get information! It’s like being on a merry-go-round trying to get help from a L

Questions

15

1

0

rewards $150 dollar card

i was told i would get a 150 dollar card mail to my address for keeping the att internet service on for a month and i have never gotten it. i was promised by the sales person so i should get it

Questions

19

9

0

AT&T Fiber Intermittent Disconnects

In the San Francisco Bay Area. Multiple times per day, I experience brief internet connection loss lasting for anywhere between a few seconds to a minute or two. These started happening once or twice a day on August 20th, but they really ramped up on September 15th and now they happen at least once

Questions

66

9

Accepted Solution

Official Solution

Flashing Green Router Light

I received my BGW320 router yesterday. The power cord is plugged into the socket and the SFP cord is connected to the fiber outlet in the wall. The router box goes through the process of turning white, then green to indicate that it's setting up but it never turns to a solid green...just keeps flash

Questions

164

6

0

Airties 4971

I have 14 connections on my gateway I have two airties 4971 one of them has zero devices connected and the other one has 4 devices connected why is that?

Questions

12

3

0

Accepted Solution

Official Solution

iPhone disconnect from wifi, does not auto connect and requires password to connect every time

I switched to ATT Fiber a couple of months back. Since then, I noticed my Cell phone plan consumed Cell phone data quickly, so I started paying attention to connecting to home wifi as I work from home. Issue observed : 1. My iPhone X, frequently gets disconnected from home wifi. 2. When I come home

Questions

48

17

0

AT&T Active Armor

I would like to know if Active Armor by AT&T is a complimentary service or how much it is?

Questions

14

1

0

Not finding what you're looking for?