We are a business dedicated internet customer, I have been trying for months to get in contact with a sale rep about our contract and upgrading our service. However all of my chats, phone calls, and emails have gone unanswered.  I have even reached out via LinkedIn to several executives; howev

Keep getting told not avalible, but 4 weeks ago ATT knocked on my door and told me will put Fiber above ground for my neighbor, and to call if I want service it is now ready,

It is like clock work. I have had my suspicions that something was going on with my internet connection.  I use my PC to answer work emails as well as game as a hobby when I have time.  Recently I just took a week long vacation and was able to spend more time on this hobby.  Please t

So back in late 2019  AT&T started digging up all of our yards and worked all the way they the pandemic installing the fiber in my neighborhood. My house HAs the ATT flowerpot as the installer called it in my backyard. In early February of this year, a crew came to my house and said they needed to g

They just installed new fiber in my neighborhood a few months back. I noticed that all my neighbors are getting hooked into it, including the house to me left, right and front of me which are like 40 feet from me, in a normal neighborhood. Did I roll the dice and my house doesnt have it, even though

How does AT&T decide what communities to set up fiberoptic networks?

I recently signed up for AT&T Fiber and I'm excited to get it installed. However, I'm a bit uncertain about the installation process and connecting the equipment properly. I've gone through the provided tips for installing and connecting AT&T Fiber equipment, but I'm still feeling a bit unsu

Finally I am eligible to get Fiber! I'm getting the 1 gig and likely to upgrade to 2 gig later. They are coming out July 13 to install and bringing the Arris BGW320 and say its a modem/router.  I have a Netgear nighthawk 7800 I think its only good up to 1 gig so if I upgrade will have to get a

How do I put my address in AT&t database?

Our internet service  ended on 10/6/2023 at our Reno, NV condo and the equipment was returned on 10/8/23 to the local ups store and we have a printed receipt for proof. WE called in and provided the reference number 3 separate times due to getting txt messages saying we need to return the gateway b

I have a BGW210-700 , optical fiber router and wifi gateway.  One of my IP camera is plugged in via POE switch.  That is the status message.  There is no IPv4 address .  Status on Allocation pending Connection Type Ethernet LAN-4

Hello, I swear I did my due diligence around IP Passthrough and AT&T Fiber Hardware, but I'm in a weird situation that I don't understand at the moment. I'll explain what I'm after, what I've done, and where I am now. What I'm After:I just moved. At my last place, I had a homelab setup consist

We have two homes on our property. One has had fiber installed for several years. I'm trying to get it installed in the other home, but the online tool says fiber isn't available in my area. Based on similar posts it looks like an address validation must be completed, but the links posted no longer

1. I have a BGW-500 fiber modem. 2. Behind the modem, I am using a couple of different switches (not routers) to distribute ethernet cable around my house. 3. I have ordered at 16 block of static IPs (with 13 IPs usable). They have been provisioned and are working. 4. I have associated each of the 1

We have a huge development and have really bad spectrum cable. At&t fiber would be greatly appreciated.

I signed up for 1GB at&t fiber plan through chat with a sales rep. I still havent received the 300$ reward i was promised.  I reached out to rewards center and they say they can't add any promotion to my account. Isn't that count to CHEATING? It's been 7 weeks and still didnt receive the

Worst service in the nation. One thing I realized is that a snake will still be a snake even after you feed it. I’m done dealing with this service. All the frustration and disrespect, taking my money and laughing at me. ATT does not have to change. WE do. Stop letting these companies walk over us wi

Hello, I just had ATT Fiber 500 installed. The gateway device is a HUMAX BGW320-500. I have my own equipment, a Linksys MR8300 and 5 wireless mesh nodes that are backhauled (cat6) into the router and an unmanaged switch (also in the router). I do not want the ATT equipment doing anything except giv

I am aware that AT&T is in the process of rolling out Fiber in my area. It has been ran down my road and that are at the point of doing some splicing in the hand Holes. I was checking on fiber status for ordering and such. I got a chat box pop up so I asked in chat if Fiber is available in my ar

I just bought a house and I want ATT fiber, but my house doesn’t have it available despite being right off a main road in OKC. In fact, my house can’t get ANY internet from ATT except for wireless. Is there any way for me to request that fiber gets put on my street?