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Need this month's service to be free

I really need this months service to be free. I am having financial issues this month. I'm on the 40 plan. If anyone knows how I can get free service for a month. 

Questions

 • Account & Usage

16

1

0

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Official Solution

Esim for tourist

Hi, How do i buy a prepaid Esim ,without monthly plans, valid for a month?

Questions

 • More AT&T PREPAID Discussions

31

2

0

Customer support calls

The calls drop every single time

Questions

 • Phones, Tablets & Devices

20

0

0

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Official Solution

Need to unlock att prepaid w/qlink sim card

My friend bought a Att prepaid phone (and wants to put her qlink sim card (free government program) in phone but the phone says it needs to be unlocked first. Then need network unlocked. Need help please. Have called over 10 times and can't get this unlocked.

Questions

 • More AT&T PREPAID Discussions

401

14

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Official Solution

Wifi calling and texting while international

I have an ATT prepaid account. Is it free to send and receive calls using WiFi while in Germany? Can I send and receive text for free using WiFi in Germany?

Questions

 • Account & Usage

21

3

0

Accepted Solution

Official Solution

Why does this say I already have a user account for my phone number?

I tried making an account for my prepaid service with my prepaid phone number and it says I already have one and I’ve never made one. Any idea why that may happen?

Questions

 • Account & Usage

47

2

0

Accepted Solution

Official Solution

Why can I send and receive texts but not make calls or go on the internet?

Last year I got a unlocked Samsung Galaxy note 9 and set it up with at&t prepaid. I could text on it (though occasionally wouldn't receive a message) but I couldn't make calls or go on the internet at all, but the wifi worked. I had it on the unlimited plan of talk, text, and data. Does anyone h

Questions

 • Phones, Tablets & Devices

45

3

0

Contact

How can I see my account contact

Questions

 • Phones, Tablets & Devices

16

1

0

pepaid plan for tourist (non-US-resident)

Hello i'm a tourist from Europe. I tried to get the AT&T prepaid for $300 by using my hotel adress in the US and my german email adress. Everthing was fine untill the end and I 've got an order number at last. But I didn't get a confirmation email so i could send a copy of my passport. I've got

Questions

 • Plans & Features

30

1

0

I cannot make a call and use the internet.

Hi, I just bought a prepaid sim with a plan $300 for 12 months via the website. My sim is already activated and I already paid the bills. But right now I cannot make a call or use the internet. By the way, I can text. My mobile is Samsung S10 lite. I don't know how to fix it. Does anyone kn

Questions

 • More AT&T PREPAID Discussions

34

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0

I was wondering if I can upgrade my prepaid phone

iPhone 11

Questions

 • More AT&T PREPAID Discussions

37

2

0

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Receiving Text Messages while International

Hi,I have the 35¢ / Minute Prepaid plan and I was wondering if there is any way to get my text messages while in the UK?/What add-on/plan upgrade would I need? I have a different UK phone number for most of my needs, but some confirmation texts are on my USA number and can't be switched.Thanks!

Questions

 • Plans & Features

33

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0

Trying to purchase a new phone, but have a prepaid plan on my old phone

I want to purchase a new Samsung phone and have my information transferred. However, at both the AT&T store and Best Buy, they said transferring would not be possible because I use a prepaid calling plan. Any suggestions? Thank you.

Questions

 • Phones, Tablets & Devices

32

5

0

Black Friday deals questions not answered

@ATTHelp @ATTHelpForums  I am wondering why ATT offers free phones but you need to change your phone number in order to be able to get that deal. That does not make sense to me. If you are willing to pay for the service why do you need to change the phone number?  I hope a person

Questions

 • Plans & Features

31

3

0

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Official Solution

Hotspot

With the $65 plan can I use my hotspot to stream cable tv? If not how long of stream time can I get from it?

Questions

 • Account & Usage

52

1

0

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Official Solution

Can I use any at&t device on at&t prepaid

I need to buy a new phone and I've been looking into getting a Samsung galaxy a51 that is at&t locked, but I use at&t prepaid. Will any at&t locked device work with an at&t prepaid plan as long as I put an at&t prepaid sim card in it?

Questions

 • Plans & Features

49

2

0

Accepted Solution

Official Solution

Data in Canada and Mexico

If I travel from the US to Mexico or Canada, does my 15GB data plan also travel with me. I know the text and talk does, but what about data use? Thanks

Questions

 • Plans & Features

49

1

0

How do I activate this phone!

I bought this att phone long story short I can't seem to get it activated

Questions

 • Account & Usage

43

3

0

Hotspot Discount Reward Offer: MHS 5GB not working

This 5gb hotspot shows on my account but when I activate hotspot on my phe it says mobile hotspot not available. Your plan does not support mobile tethering. 

Questions

 • More AT&T PREPAID Discussions

21

1

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International roaming is supported by ATT WiFi calling

Hi,If I roam internationally using ATT Wi-fi Calling, will incoming calls be charged? My AT&T Prepaid Elite Unlimited plan currently allows me to travel to Republic of Ireland. Because I have not purchased any international day passes, I have put my phone on airplane mode. After I enable Wi-Fi

Questions

 • Account & Usage

19

1

0

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