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How can I see my account contact

Questions

 • Phones, Tablets & Devices

16

1

0

pepaid plan for tourist (non-US-resident)

Hello i'm a tourist from Europe. I tried to get the AT&T prepaid for $300 by using my hotel adress in the US and my german email adress. Everthing was fine untill the end and I 've got an order number at last. But I didn't get a confirmation email so i could send a copy of my passport. I've got

Questions

 • Plans & Features

24

1

0

I cannot make a call and use the internet.

Hi, I just bought a prepaid sim with a plan $300 for 12 months via the website. My sim is already activated and I already paid the bills. But right now I cannot make a call or use the internet. By the way, I can text. My mobile is Samsung S10 lite. I don't know how to fix it. Does anyone kn

Questions

 • More AT&T PREPAID Discussions

30

2

0

Accepted Solution

I was wondering if I can upgrade my prepaid phone

iPhone 11

Questions

 • More AT&T PREPAID Discussions

36

2

0

Accepted Solution

Receiving Text Messages while International

Hi,I have the 35¢ / Minute Prepaid plan and I was wondering if there is any way to get my text messages while in the UK?/What add-on/plan upgrade would I need? I have a different UK phone number for most of my needs, but some confirmation texts are on my USA number and can't be switched.Thanks!

Questions

 • Plans & Features

27

1

0

Trying to purchase a new phone, but have a prepaid plan on my old phone

I want to purchase a new Samsung phone and have my information transferred. However, at both the AT&T store and Best Buy, they said transferring would not be possible because I use a prepaid calling plan. Any suggestions? Thank you.

Questions

 • Phones, Tablets & Devices

30

5

0

Black Friday deals questions not answered

@ATTHelp @ATTHelpForums  I am wondering why ATT offers free phones but you need to change your phone number in order to be able to get that deal. That does not make sense to me. If you are willing to pay for the service why do you need to change the phone number?  I hope a person

Questions

 • Plans & Features

29

3

0

Accepted Solution

Official Solution

Hotspot

With the $65 plan can I use my hotspot to stream cable tv? If not how long of stream time can I get from it?

Questions

 • Account & Usage

47

1

0

Accepted Solution

Official Solution

Can I use any at&t device on at&t prepaid

I need to buy a new phone and I've been looking into getting a Samsung galaxy a51 that is at&t locked, but I use at&t prepaid. Will any at&t locked device work with an at&t prepaid plan as long as I put an at&t prepaid sim card in it?

Questions

 • Plans & Features

43

2

0

Accepted Solution

Official Solution

Data in Canada and Mexico

If I travel from the US to Mexico or Canada, does my 15GB data plan also travel with me. I know the text and talk does, but what about data use? Thanks

Questions

 • Plans & Features

43

1

0

How do I activate this phone!

I bought this att phone long story short I can't seem to get it activated

Questions

 • Account & Usage

40

3

0

Hotspot Discount Reward Offer: MHS 5GB not working

This 5gb hotspot shows on my account but when I activate hotspot on my phe it says mobile hotspot not available. Your plan does not support mobile tethering. 

Questions

 • More AT&T PREPAID Discussions

20

1

0

International roaming is supported by ATT WiFi calling

Hi,If I roam internationally using ATT Wi-fi Calling, will incoming calls be charged? My AT&T Prepaid Elite Unlimited plan currently allows me to travel to Republic of Ireland. Because I have not purchased any international day passes, I have put my phone on airplane mode. After I enable Wi-Fi

Questions

 • Account & Usage

15

1

0

Accepted Solution

Official Solution

Att refund card doesn’t work.

Unable to activate my refund debit card from North Lane via phone, app, or website. Need help 

Questions

 • More AT&T PREPAID Discussions

2.4K

7

0

Sign in to network

Hi, when i turned on my mobile data it says sign in to network. I already activate my sim and pay the plan and still the data is not working

Questions

 • Account & Usage

23

2

0

When I put my IMEI in the website to activate it it says it doesn't recognize it??

When I put my IMEI in the website to activate it it says it doesn't recognize it?? What do I do??

Questions

 • Phones, Tablets & Devices

19

4

0

Please help unlock prepaid

I used prepaid I need unlock carrier on the application but The information you have entered is incorrect. Please update and try again. I need you help check about this problem thanks

Questions

 • More AT&T PREPAID Discussions

17

1

0

I want to buy a SIM card online, but I don't have US number

Hi, I want to buy a SIM card online for the prepaid plan, but as I am a foreigner and have just arrived in US, I don't have US phone number. How can I order online? And, will my iphone 11(unlocked, bought in my home country) fit at&t? When I put my IMEI to Verizon, they said their SIM cannot be ac

Questions

 • More AT&T PREPAID Discussions

85

4

0

I bought a bridge pay add-on (1gb) and it did not reactivate my service

Hi, earlier this afternoon I bought the 1GB bridge pay add-on, and even though it posted to my account and shows in my account history, it did not reactivate my service. How can this be resolved?

Questions

 • Plans & Features

494

14

0

Rate card not active yet

Bought sim card 3 hours back rate card is still not active

Questions

 • More AT&T PREPAID Discussions

16

2

0

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