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Prepaid AT&T hotspot Turbo 2 Connected with no Internet

I have connected and set up my prepaid hotspot and I purchased a plan that is specifically for unlimited however when I connect to the hotspot (which has full bars of signal) It consistently says "not connected to the Internet" I have seen similar questions asked here but I have yet to come across a

Questions

 • More AT&T PREPAID Discussions

15

1

0

Problems using data last 2 wks

Hey y'all, I have a galaxy S21 5g and have been having issues connecting to anything on my data, no problem if on wifi though. It started the beginning of last week. Has anyone else had the same? I have actual data to use, it is turned on, not on airplane mode and I've reset the network settings. I'

Questions

 • Plans & Features

99

9

0

Need this month's service to be free

I really need this months service to be free. I am having financial issues this month. I'm on the 40 plan. If anyone knows how I can get free service for a month. 

Questions

 • Account & Usage

15

1

0

Accepted Solution

Esim for tourist

Hi, How do i buy a prepaid Esim ,without monthly plans, valid for a month?

Questions

 • More AT&T PREPAID Discussions

19

2

0

Customer support calls

The calls drop every single time

Questions

 • Phones, Tablets & Devices

11

0

0

8GB instead of 16GB for $300/yr prepaid plan

I am a primary care provider and have already had so much difficulty getting this service started after already spending a total of 5 hours both on the phone and in person, and after being told to present to an in person store and present my social security card to finally port my number and start m

Questions

 • Plans & Features

401

11

0

Accepted Solution

Official Solution

Need to unlock att prepaid w/qlink sim card

My friend bought a Att prepaid phone (and wants to put her qlink sim card (free government program) in phone but the phone says it needs to be unlocked first. Then need network unlocked. Need help please. Have called over 10 times and can't get this unlocked.

Questions

 • More AT&T PREPAID Discussions

387

14

Accepted Solution

Wifi calling and texting while international

I have an ATT prepaid account. Is it free to send and receive calls using WiFi while in Germany? Can I send and receive text for free using WiFi in Germany?

Questions

 • Account & Usage

14

3

0

Accepted Solution

Official Solution

Why does this say I already have a user account for my phone number?

I tried making an account for my prepaid service with my prepaid phone number and it says I already have one and I’ve never made one. Any idea why that may happen?

Questions

 • Account & Usage

37

2

0

Accepted Solution

SOS no cellular. Not SIM cards . No support

Yesterday my iOS iPhone 13 Pro Max showed SOS. I went to ATT store and they swapped SiM. SOS still said it was Apple phone issue. Called Apple and after 2 hr of intense tech support, advised to go to store. Apple Store checked and said phone would be rebuilt completely after 2 he. Went home did back

Questions

 • Account & Usage

4.9K

15

0

Accepted Solution

Why can I send and receive texts but not make calls or go on the internet?

Last year I got a unlocked Samsung Galaxy note 9 and set it up with at&t prepaid. I could text on it (though occasionally wouldn't receive a message) but I couldn't make calls or go on the internet at all, but the wifi worked. I had it on the unlimited plan of talk, text, and data. Does anyone h

Questions

 • Phones, Tablets & Devices

32

3

0

Cannot Make or receive calls on non AT&T 4G phone. 3G sunset is to blame.

Re-posting this since the other threads all have "Accepted solutions". In my opinion "buy a new phone" is not an acceptable solution, and I will not be marking it as such. AT&T need to fix this issue. About 2 days ago, my phone stopped working for any voice calls. I have a Galaxy S10+ and I j

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1.7K

181

Contact

How can I see my account contact

Questions

 • Phones, Tablets & Devices

16

1

0

pepaid plan for tourist (non-US-resident)

Hello i'm a tourist from Europe. I tried to get the AT&T prepaid for $300 by using my hotel adress in the US and my german email adress. Everthing was fine untill the end and I 've got an order number at last. But I didn't get a confirmation email so i could send a copy of my passport. I've got

Questions

 • Plans & Features

24

1

0

I cannot make a call and use the internet.

Hi, I just bought a prepaid sim with a plan $300 for 12 months via the website. My sim is already activated and I already paid the bills. But right now I cannot make a call or use the internet. By the way, I can text. My mobile is Samsung S10 lite. I don't know how to fix it. Does anyone kn

Questions

 • More AT&T PREPAID Discussions

29

2

0

Accepted Solution

I was wondering if I can upgrade my prepaid phone

iPhone 11

Questions

 • More AT&T PREPAID Discussions

33

2

0

Accepted Solution

Receiving Text Messages while International

Hi,I have the 35¢ / Minute Prepaid plan and I was wondering if there is any way to get my text messages while in the UK?/What add-on/plan upgrade would I need? I have a different UK phone number for most of my needs, but some confirmation texts are on my USA number and can't be switched.Thanks!

Questions

 • Plans & Features

26

1

0

Trying to purchase a new phone, but have a prepaid plan on my old phone

I want to purchase a new Samsung phone and have my information transferred. However, at both the AT&T store and Best Buy, they said transferring would not be possible because I use a prepaid calling plan. Any suggestions? Thank you.

Questions

 • Phones, Tablets & Devices

29

5

0

Black Friday deals questions not answered

@ATTHelp @ATTHelpForums  I am wondering why ATT offers free phones but you need to change your phone number in order to be able to get that deal. That does not make sense to me. If you are willing to pay for the service why do you need to change the phone number?  I hope a person

Questions

 • Plans & Features

29

3

0

Accepted Solution

Official Solution

Hotspot

With the $65 plan can I use my hotspot to stream cable tv? If not how long of stream time can I get from it?

Questions

 • Account & Usage

46

1

0

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