I bought an iPhone 11 XS Max back in the day. I paid for it in full from and AT&T store under my dad’s account. I bought an iPhone 14 a couple months ago so I want to unlock the 11 to let my niece use. I’ve submitted two requests. The first I did myself and it was denied. The second one an AT&am

My turbo hotspot devices works good when it wants to but I can never get more than 10 minutes of use before it either disconnects my device or just says no internet I have plenty of data left since the device won’t really let me use it. I’ve called Att 3 separate times and every time they just say r

I purchased the Netgear MR6500 M6 Pro 5G mobile hotspot for my 5g mobile hotspot prepaid plan. It is connected to broadband apn and has 4g coverage but will not connect to 5G, I am in a 5G area. What are the apn settings to connect to 5G network?

I lost my phone and wanted to freeze the SIM card, but when I called AT&T, a robot answered the call. To freeze it, you need a four-digit PIN code. You also need a PIN code to contact real customer service, but I forgot it. What should I do? Now it's an endless loop. I can't find live customer s

How do i check the balanc. Online

All the guys at work use ATT postpaid and get excellent data/service offshore in the Gulf of Mexico. I bought a pre-paid eSIM and it worked great while we were in Port Fourchon. However, once we arrived at our work location offshore the data no longer worked. Although I still have 4 bars, and all m

I’ve been an AT&T prepaid customer for a while now and when I first got my line, I was able to speak to customer care and get the voicemail diverts removed from my line. When I was in the States last month, I got my line renumbered and as part of the re-number, diverts to the voicemail platform

I am traveling abroad for four months and want to know what my options are for putting my acct on hold.

I am on a long travel plan to India. AT&T prepaid does not have services in India. I just did recharge on my number. I hope my number is still active and remains with me. Please reach out to me on [email scrubbed]

help me please?

Hi guys, I was kicked off ACP because I wasn't using my account so much. I went to reapply and I spent two weeks with no response on my ACP application. I guess my ACP application is stuck in AT&T antiquated systems limbo because the old apartment I was living in is on my account and my ACP app

I have been trying to log in for months and I'm tired of trying the only way I can log in is by changing my password continuously I'd I try to log in with my pin or password I get locked out for an hour. This needs to get fixed I cannot keep changing my password Everytime I try to log in also when I

My parents visited me in the US last year (2019) for 3 months and I had signed up for adding two lines to my account (month to month) so they could use it while they were visiting. They left US end of August. I had called up AT&T and requested them to get these two phones off the account so I don't

Hello, I purchased bridge pay a couple hours ago and my service isn’t activated. I’ve waited, I have restarted my phone multiple times and took out my sim card. They took the money off my card and everything, service still inactive. I need help fast please reach back out to me!

I filed this under prepaid but the web site asked for a subtitle so I pressed upgrades and the question when to upgrades in post paid rather then prepaid. This is a problem that prepaid does not provide for upgrades though they are needed. Below is the original question. I need to upgrade my ph

I am going to do a cruise in the caribbeans. I am from Europe and I need to stay in touch with my old parents and the only way is by calling them by phone. Is it possible to have a sim without a plan so that I can put money in it and call them if there is an emergency? ( I know roaming will apply)

Having serious issues with At&t before an upcoming international trip. My current At&t prepaid plan and the associated international travel options do not include the countries that I will be staying in. So I figured, lets upgrade to an At&t unlimited postpaid plain that does have intern

I just noticed that my billing date is five days sooner every year? What’s up with that? When I first signed up, my billing date was Dec 31st and it was easy to remember to renew it each year. Now I’m back to December 16th. It seems like a lame idea for AT&T to make a few extra bucks off of e

I made a payment early on my prepaid wifi like i always do, I was t aware that the call center started closing at certain times before I always called whenever and someone always answered and was helpful. I typically have to call atleast once a month when I make an early payment to push it through s

I want to use my same # (under Verizon) -prepaid to AT&T phone & service- prepaid. How do I do this? I already bought the phone. I just need to buy prepaid card and successfully use the Veriszon phone # under AT&T prepaid/service. Thanks in advance.