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Stop plan

Hello. Please stop charging my account. It was a prepaid account and I did not have registration myself, my name is Katrin Milenova ( Edited as per community guidelines) , my cellular data number is( Edited as per community guidelines) . Help me please. I need to stop this plan because atnt are char

Questions

24

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Can i get a new prepaid esim and have all it delivered to my email

i want a new prepaid line e-sim and want to know if i can get all its activation details sent to my email immediately after choosing a plan and paying i can't wait for day for any physical delivery on my IPHONE 11

Questions

39

4

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Official Solution

Assistance please

I purchased a at&t sim card and $50 voucher which I have not scratched off. Sim card does not work on my device for what ever reason as I have a Samsung S22 ultra yet your website states it is compatible but is not. Wallmart refuse to return the voucher as I have not used nor scratched off to re

Questions

52

4

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International Travel Add On, No Data Access

Traveling in the Netherlands, which is a listed country for the Travel Add-on Plan. Only thing that is working for $35/7 days add-on, is texting. No calling, and no data access. Have Data Roaming turned on, and was told to turn off wifi calling, but still not working. The local cellular carrier is

Questions

31

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Official Solution

Transfer pin

I need My account number and my transfer pin please.

Questions

108

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Why am I not able to connect my phone to my new iPhone

I got a new iPhone 15 pro max and it did not activate my number to if

Questions

15

1

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Viet Nam service

I have a ATT prepaid monthly plan. What is the most premium international plan that I can add for my 10 day trip to Viet Nam and keep the same number so 2FAs and texts function properly.  

Questions

47

5

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New phone

I got a new AT&T prepay phone. I want to switch my number to the new phone

Questions

16

1

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Mobile hotspot data

I ran out of data , if I add more of the 50 go will I have to finish by due date which is in like 4 days or does it restart

Questions

17

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Cannot call out

My prepaid plan has unlimited talk, but when I try to make a call, I get a recording that says my balance is too low and I should make a payment.

Questions

20

4

0

Accepted Solution

Official Solution

Change to service provider - offer an international service with two mobile numbers (HK/Germany), and only a dual SIM on a mobile.

Hi Sir, Just checking any service that you could offer - offer an international service (data, SMS, and Voice) with two mobile numbers (Hong Kong/Germany), and only a dual SIM on the mobile.  The current other SIM it is now used for US. Thanks.  My email: [email scrubbed]  and office number is (Edit

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37

12

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Accepted Solution

Duel Carrier ESIM- Visual VOicemail

I have a Pixel 4 XL. The main carrier is Verizon and AT&T is the 2nd carrier is on a duel ESIM.  I am trying to install the AT&T Visual Voicemail APP but I cannot because the app site shows that I have the wrong carrier.  How do I install the app so I do not have to

Questions

20

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eSIM with Prepaid Plan...do I have to really wait for a piece of paper to be shipped?

Hi, I'd like to order the prepaid plan through AT&T, but when I select eSIM, it says I will be shipped a piece of a paper with a QR code on it to tell me how to activate it. This seems unnecessarily complicated. Is there any other way to get the instructions on how to activate the eSIM? I don't

Questions

21

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Can I sign up for a US wireless plan and activate sim card remotely from another Country outside of the USA before arriving in the USA?

I am traveling from another overseas outside of the USA nd would like to know if it is possible to purchase an AT&T wireless plan online and activate my sim card remotely while overseas before arriving in the USA (I will bring my phone with me to the USA and have already verified it is compatible wi

Questions

482

2

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Mobile data is only showing “no service” or “SOS” where ever I am.

I recently switched from android to IPhone. When I had the android my mobile data worked normally, wherever I went it almost always worked. Now since I switched to iPhone my mobile data is never there. I pay for it, and I have tried every little trick to get it to work. But I still get nothing. Is t

Questions

11

1

0

Accepted Solution

I can not creat an account

I have an active hotspot and need the pin / password to the account. 3 calls to support, 2 trips to store.

Questions

28

8

0

Closed

App downloads

I got an iPhone se today and I transferred my info from my old device, however it’s been almost four hours and none of my apps are downloading. It told me my transfer was complete so I need to know what to do

Questions

28

1

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WARP at Walmart

Bought a Samsung Galaxy A01 at Walmart for AT&T prepaid. The signage says the phone is only $9 with $50 service plan and in-store activation through Walmart's WARP system. Well, the phone says it has been activated on the AT&T network, but I need to add a service plan. The phone is unable to

Questions

2.5K

3

0

Accepted Solution

Official Solution

Unlocking iPhone

I bought an iPhone 11 XS Max back in the day. I paid for it in full from and AT&T store under my dad’s account. I bought an iPhone 14 a couple months ago so I want to unlock the 11 to let my niece use. I’ve submitted two requests. The first I did myself and it was denied. The second one an AT&am

Questions

29

1

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Turbo hotspot keeps cutting off internet

My turbo hotspot devices works good when it wants to but I can never get more than 10 minutes of use before it either disconnects my device or just says no internet I have plenty of data left since the device won’t really let me use it. I’ve called Att 3 separate times and every time they just say r

Questions

8

1

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