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Newly activated sim card has no service

I activated my prepaid sim card and I want to keep my number from Tmobile. I successfully activated the sim card, but I can't make phone calls or receive texts. I want to log in my prepaid account, but I can't get temporary password since I can't receive texts. I used this number in att prepaid befo

Questions

27

5

0

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Official Solution

eSIM

Anybody else have an ESIM installed on their device remotely after activated using a physical SIM ON an Apple i13

Questions

47

2

0

Accepted Solution

5G network

Do iPhone xsmax and iPhone plus work with the prepaid plans being that it’s how 5G network ?

Questions

35

6

0

How do I get an eSIM with a prepaid plan?

I'm trying to set up a prepaid plan and I want to use eSIM. According to the help files I should be able to do this easily. However, when I follow the "AT&T Prepaid BYOD" link I am not given the option to select eSIM. The default option for a physical SIM cannot be changed. How do I get an eSIM

Questions

37

2

0

Keep getting locked out of my account

Last month, on my phone, I was helping my mother with her plan, had to enter her info of course, and since then, when I go to my account, I end up having to reset everything. It keeps locking me out. I thought I had fixed it last month. I had no idea it would do this.

Questions

22

3

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Does someone know how can I unlock my sim?

I already try the AT&T unlocked page but at the end it’s says that I should choose the option that I don’t have a phone number from that carrier when I did choose it, I already try like 20 times and still seems not to work for me (my bf had this phone but then upgraded and didn’t use it for a co

Questions

29

1

0

Closed

Good internet connection near wooded area

I live in Independence, LA in a wooded area a lot of buffering happens when trying to use the internet. Who is the best provider for this kind of area?

Questions

34

1

0

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Official Solution

Dropped calls

I have only one bar and calls are dropping

Questions

18

1

0

Official Solution

Unlock Phone with IMEI # on another account

Hi I tried unlocking my phone with the "Device Unlock Portal" but get the error "Looks like your IMEI and phone number don't match". My IMEI was used in an old shared account for a previous number and I'm now using a new number with ATT prepaid. How do I unlock my phone if my IMEI is linked to an ol

Questions

2K

7

0

Do I have hackers

All my stuff gets threw in outer space

Questions

25

4

0

Sim network unlock

I have a sim card that got locked when I talked to customer service on the 27th. I've had the phone activated and minutes on it since then unable to use it. I need my sim card unlocked so I can use my phone

Questions

18

1

0

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Official Solution

Reading text messages

I would like to read the text messages for the phone number (Edited as per the community guidelines)

Questions

150

2

0

Comparing Phones

I am seeking to buy a new cell phone. 2 of the phones am looking at are the unlocked Samsung Galaxy S21 and the unlocked Samsung Galaxy A14 5G. If anyone is familiar with either of these please comment, Both of these phones are around the same price. The S21 is refurbished and is older but has 128

Questions

16

2

0

I would like you to turn off AutoPay if it is on

I would like you to turn off AutoPay if it is on. I’m in Japan now and didn’t make account when I was in the US. Perhaps I can’t connect “paygonline.com” in Japan.

Questions

17

1

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Sim or eSIM only pre paid

Hi I’m travelling from Australia this month and just wand a sim or eSIM pre paid can I get that and if so where from.

Questions

20

3

0

Closed

Comparing Phones

Just posted this but part of the message got cut off I am seeking to buy a new cell phone. 2 of the phones am looking at are the unlocked Samsung Galaxy S21 and the unlocked Samsung Galaxy A14 5G. If anyone is familiar with either of these please comment, Both of these phones are around the same pr

Questions

16

0

0

WIFI Calling

Why cant I make WIFI calls? My wife has the same phone as me and has under settings WIFI Calling. I dont even have that to switch on or off. Why not? We have no cell phone signal at our house so we need to both be able to make calls .

Questions

33

8

0

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Official Solution

Closed

Traveling in Canada

While in Canada am I able to choose the provider/carrier I'm using (Telus, Bell, or Rogers)? If not, how is the provider selected when multiple are available in the same location?

Questions

1.2K

6

0

Accepted Solution

Official Solution

existing pre-paid wanting to buy a pre-paid different phone

I have a phone alcatel 5004R that I purchased and brought to pre-paid. Now I need a phone to run special diabetes app and I can buy through ATT pre-paid.  Do I cancel my existing pre-paid and then start over by purchasing a pre-paid phone on ATT?

Questions

63

5

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Accepted Solution

How can I log a complaint and talk to an AT&T Representative?

I have been trying for over a month to close my deceased brothers prepaid account. Since I do not have his phone or pin they can't help me in the store even though I have his death certificate and will showing me as the trustee of his estate. I tried calling every toll free number on the web and jus

Questions

77

18

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