Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (26.9K)

Activity
E sim

Hi, I would like to get a prepaid plan for my new iPhone 14 pro max but I can’t find the esim for it only the regular sim. Is it gonna work?

Questions

 • More AT&T PREPAID Discussions

18

1

0

Accepted Solution

Official Solution

How to switch my service to a new phone

My phone was stolen

Questions

 • Account & Usage

90

2

0

Charged for service didn't get.

How to make att fix bridgepay was not delivered to phone. 9 phone calls tied up 3 hours reset phone did not fix failure to deliver. Still says plan lapsed trying to sell me add-ons bridepay or plan when I just purchased earlier in the day. I got receipt for adding money but not where it was deducted

Questions

 • More AT&T PREPAID Discussions

26

2

0

Unlock Code

I called 611 to ask about a unlock code. The response via text was to use the preloaded unlock app since it's a prepaid phone (Alcatel 4052r). I don't see the app on my phone and I don't have data on my plan at this time. What should I do to get a unlock code?

Questions

 • More AT&T PREPAID Discussions

31

2

0

Closed

What to do when bridgepay isn't delivered to phone?

Paid for bridgepay still can't dial out. Says service ended tries to get me to do bridgepay or add ons m I ne wasn't credited. They can tell I made payment on their end but no receipt no service just amount deducted saying not enough in account to purchase when its already been paid.

Questions

 • Plans & Features

15

1

0

1800 569 6972

Everytime I try to dial the 1800 number it automatically gives a busy signal and won't let me go any farther what can I do. Please email me [email scrubbed]

Questions

 • More AT&T PREPAID Discussions

32

0

0

Customer Service Number for Virtual Prepaid Minute card

Please provide a customer service number for your Virtual Prepaid Minute card.

Questions

 • More AT&T PREPAID Discussions

1.1K

12

0

Phone not activating when turning on

Phone is fully charged. However, when turning on phone, nothing is activated. Someone calls mobile number, mobile phone goes straight to answering machine, but phone does not activate. No message is left in the answering machine. Appears phone is not connecting to the mobile ATT service.

Questions

 • Phones, Tablets & Devices

18

1

0

Accepted Solution

Official Solution

Can I get a US phone card just for my stay of 1 month is US?

Hi. I need to get a sim card or a way to get a US phone number just to use for a month, for now in USA. I will need it later on when i came back but i will maybe at the middle of 2023. Do u have this service? Thanks

Questions

 • Plans & Features

81

8

0

ATT is not allowing me to close my prepaid data account

Error PageSystem ErrorAT&T is not able to process your request.We apologize for any inconveniencePlease try again later (00000) Spoke with 5-6 different people and bounced back and forth between departments. Managers also not able to help me. Spoke for over 2.5 hours. Complete waist of time.

Questions

 • More AT&T PREPAID Discussions

110

17

0

After disconnect, how to get plan reactivated?

My service is disconnected, so I tried to pay a payment in the amount of exactly what ATT tried to deduct from my debit, except I rounded it up to the next dollar. My service did not reactivate. Keep in mind this all started right after customer service hours ended, so I'm just out of luck obviously

Questions

 • Plans & Features

21

2

0

Want to cancel AT&T prepaid plan while abroad

I would like to cancel my prepaid plan but am abroad & am unable to call the hotline. Looking for some help on this forum.

Questions

 • Account & Usage

29

2

0

Accepted Solution

Why did ATT rep activate a new physical sim AND a new esim for the same number?

I ordered a fresh physical SIM for my Fold 4. I didn't realize it had ESIM capability. I called 611 to get my new SIM activated after the website DIY wasn't working. The rep I was connected with seemed great but I got confused when he wanted to activate both my SIM and ESIM for my same phone number

Questions

 • More AT&T PREPAID Discussions

46

2

0

Accepted Solution

Suspend service

We rv full time and have our rv in for service for two months. Looking to suspend our service until January, 2023.

Questions

 • Account & Usage

76

5

0

New prepaid plan user with a hotspot router. How do I create an A&T online account?

Just received my prepaid sim and have it in my cellular router. Connection is fine. However I wish to set up an online account so that I can setup auto-pay for the account but paygonline.com is asking for a 10 digit account number.  Being installed in a router I don't have a phone number, o

Questions

 • Account & Usage

32

2

0

Keep number

I would like to ask some questions. I am about staying out of United States about one year. I enroll AT&T prepaid $30. I wonder what should I do to keep my number and pay the minimum fee?

Questions

 • Plans & Features

54

7

0

Accepted Solution

Can't Make Calls - New Customer?

I just received the SIM card in the mail today. For the past ~3 hours I've been trying to activate my phone. I tried the online activation, but it gave me the error code GA309. I called in and was transferred 3 times, with the last employee I spoke with telling me I needed to pay over the phone, bu

Questions

 • More AT&T PREPAID Discussions

113

12

0

Accepted Solution

Official Solution

Wi-Fi Calling on AT&T prepaid with Bring Your Own Device

Is wi-fi calling available on AT&T prepaid with Bring Your Own Device? I have an unlocked iPhone from another carrier.

Questions

 • Plans & Features

238

3

0

Accepted Solution

Official Solution

Prepaid sim used for hotspot

I recently setup a prepaid pin with a $55/50gb plan to use with my hotspot but when I try to connect to my hotspot an internet browser pops up saying I do not have any data on the sim card. When I try to log in to my account it says it sent a temporary pin in a text message but my hotspot obviously

Questions

 • Plans & Features

35

3

0

5G either slow or not working at all

I switched from a 4G to a 5G phone. The Flip 3. But I can't get network service in many places. In my own house, I constantly have to use wifi calling. I've looked at the 5G map and based on that, I should have full network access in my area. I've called customer service and they were at a loss as w

Questions

 • Phones, Tablets & Devices

21

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.