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Coverage

I was in a certain area in Alabama and my wireless device did not have online wireless coverage. I was unable to use the internet. However, I checked my coverage map. It says AT&T has the following coverage...5G+, 5G, 4G LTE Coverage. The surrounding areas on the coverage map are covered in blu

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Use iPhone in South Africa

Hi. I hope you are well. If I purchase an iPhone 15 pro max from AT&T, will I be able to MTN SIM card when I return to South Africa and use the phone there?

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paying your bill

can u put a prepaid phone card on B4 your due date. Like mine is due the end of the month IF I put the card on early will it be held till due date oir would that make me loose days and change the due date.

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20

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($Get my device unlocked) Scam AT&T

On AT&T website in my account; it said that my phone was paid off.  So I proceeded to transferred my phone number to Mint Mobile because thier offer was 1/4 of what At&t was offering me.   Then my phone was locked......I had to walk in to At&t store to find out that my ph

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72

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New phone

So I upgraded my phone last year some time from an s20 to an s23...but I never activated my s23 bc I didn't know there was a time limit to so do!!!!!! So I went to activate it on my line today to switch everything over...and it won't let me! I desperately need to switch to my new phone I just had a

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40

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upgrading from AT&T Samsung to an AT&T iPhone?

hi all, first time here! a question about upgrading, if I may?I have an old AT&T Samsung Galaxy Express 3 phone on a no-contract acct. I am taking delivery today on a refurbished AT&T iPhoneXS that I've purchased from Amazon. My question is, is switching from one phone to the other really as

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37

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Shift 8 / Fairphone 5 network compatability

as a person waiting on a german shiftphone "shift 8" im wondering about network compatibility/network connectivity. this phone is based on the qmc6490 SoC that also underpins the fairphone 5(which occupies the same market and therefore network signal requirements). based on the fairphone 5's 

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Official Solution

Pinned

How to return your trade-in to AT&T - Information and Help from the AT&T Community

Learn what you'll need to do to send your trade-in Returning your device just got a bit easier. Once you move your data from your old phone to your new one, you will use the box your new device came in to ship the trade-in. You'll pack it up, tape the box closed (included), and place the shippin

Questions

53.5K

39

Att trade is scam

Att trade in service is a fraud Att trade in service is a fraud. They estimated my iphone 13 was $700. But after sent in, and waiting for a 2 billing cycles, they credit me back $210. I am not agree with that and request for my trade in phone back but they stated that I have passed 14 days of return

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Network lock

The device you want to unlock is active on another AT&T account. The account owner needs to remove the device from their account first. For assistance, call 800.331.0500. I'm from Panama, I bought a second-hand iPhone 12 pro max and when I try to do the network unlock, I get that. I would like

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28

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Apple customer service

Apple customer service is absolutely awful! Just bought my son an iPhone 14 less than three months ago and the battery started bulging inside the phone and caused the frame of the phone to bow out. On top of that, the AT&T guys told me not to let my son sleep with his phone next to his bed because t

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27

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upload ID to ATT

This does not work. Not sure why it's required.

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21

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Return

I purchased 2 new phones a few weeks ago. At that time, I purchased 2 cases and a screen protector. The first set of phones that were delivered were stolen upon alleged delivery and we had to order new ones. I went in yesterday and today to try to return/exchange one of the cases and the screen prot

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27

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Official Solution

Trying to unlock a iPhone I bought online but don’t know previous owners information

I bought this iPhone online and I don’t know the previous owners information I checked imei number and it’s not blacklisted or reported lost or stolen but I don’t know if it was paid off I need to unlock carrier to use it on my T-Mobile account.

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130

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Data is not working from past 3-4 weeks

Data on my phone is not working. No apps is working smoothly. Every app hangs on using the data

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182

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Unable to Unlock iPhone 12 Pro - Account Info Doesn't Match Records

I have fully paid off my iphone 12 pro, and I get an error message that says "The account info you provided doesn’t match our records. Please try again." in the unlock portal. I have called AT&T customer support and confirmed my account details. When they tried to help over the phone, they b

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237

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Does ATT support eSIM on a Dell 5450 that says it's eSIM capable?

If i have a Dell Latitude 5450 with a snapdragon x12 WWAN card that says it's eSIM capable, can that be used with ATT?

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24

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Unemployment and no phone

I have been trying to get in touch with you all to ask for extension because I have been unemployed since march and have no way of paying my bill I was evicted from my apartment in March and I’m still unemployed with no phone and no money

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91

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Official Solution

Can't get phone unlocked by AT&T

I have a Motorola moto g stylus 5G that was part of a prepaid plan for over 2 years and the account is paid up. I have tried to submit a request to unlock the device, but it has gotten denied both times saying to use the app on the phone. There is no unlock app on the phone, and the online portal ju

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53

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Official Solution

Denied me opening a new line because the Fraud Department couldn’t verify me - even though I’ve been a customer for 6+ years!!!

Been an AT&T customer for 6+ years, 4 wireless lines, perfect pay history (NEVER been late with them and excellent credit, I have zero past dues on any accounts for all 3 major reporting agencies). I ported over all my lines in the past few days to another carrier (lower prices) and the last line i

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