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AT&T made the mistake, customer pays the price

Hey has this happened to anyone else.. I took advantage of the the "trade in offer" from AT&T and sent in my IPhone 11, having received a Iphone 13. This was to be a free trade in.  AT&T is claiming I did not send in a Iphone 11, though they cannot say what I did return.. I am now stuc

Questions

 • Phone & Device Upgrades

46

5

0

Accepted Solution

How can I get my Samsung S22 to update

Hello, I wanted to see if there is any way to get updates to start again on the S22? I worked with Support, and they attempted to push the update OTA.  When checking the phone, it says I am update to date.  The Troubleshooting site only tells me I am up to date. However, I am on Andro

Questions

 • Samsung

28

1

0

Store Issues

Today I went in the store at 577 N Thompson Ln in Murfreesboro Tn. I was looking to upgrade 3 lines to IPhone 14’s but wanted the next phone took off my account. I was not using the next plan because we normally pay our phones off before trading them in. The service rep made me open the ATT app on m

Questions

 • Phone & Device Upgrades

15

1

0

iPhone trade in

Hey I have this iPhone 8 Plus and i was wondering if I could trade it in for like an iPhone 11 or 12?

Questions

 • Apple

24

1

0

Accepted Solution

Network unlock

The network on my phone is locked how do I unlock it

Questions

 • Android

31

1

Accepted Solution

Official Solution

Phone registered under another acct - can't unlock

I foolishly bought a ZTE phone from Marketplace. Despite assurances the phone was not locked, this was untrue. I have submitted a request to have the phone unlocked, but after confirming the unlock request, I get an email from AT&T telling me the device cannot be unlocked as it is active on anot

Questions

 • Other Phones & Devices

91

3

0

Any resolution?

Has anyone received a favorable resolution when dealing with BJ's or AT&T? Sounds like my case, which is similar to many, is a hopeless cause.

Questions

 • Phone & Device Upgrades

18

2

0

my Iphone is lock by ATT

Hello, This post is my last chance ^^ I bought an Iphone 7 on the marketplace of BestBuy in july 2021 (unlock certified) in my area (Canada / Quebec) During 15 months, no issue, no problem with this phone and my local provider (Fizz/Videotron) But... Last week, I lost cellular (no service), afte

Questions

 • Apple

33

4

0

Device unblock case

My device and phone line was blocked by the network by mistake  because  AT&T thought that my phone was lost or stolen because I got another phone and put my SIM card into my new phone, it u worked fine for a few days, then suddenly it was  suspended, so I called AT&T and use

Questions

 • Android

22

3

0

Accepted Solution

Official Solution

The ONLY Way to Solve your Trade-In Issues

TLDR: Do not call AT&T Customer Service or the Returns Department, they will not be able to help you. File an FCC complaint and you will be contacted by someone. https://consumercomplaints.fcc.gov/hc/en-us     Let me begin by saying that I have been an AT&T cellular customer s

Questions

 • Phone & Device Upgrades

11.8K

48

Accepted Solution

Official Solution

Visual Voicemail problems with Samsung S22

I've been unable to use visual voicemail for the past week or so. I uninstalled it and tried to reinstall it, but google play store says it's not compatible with my device. I have a Samsung galaxy s22 ultra. I have also now have a constant notification that says I have a voicemail message, but can't

Questions

 • Samsung

1.7K

6

0

Can I wait 30 days to activate a new phone?

I’d like to purchase the $5 deal on the iPhone 13. Is it possible to wait until Christmas Day to activate it?

Questions

 • Apple

44

2

0

Unlocked LG K92 Locked After Update

I bought an unlocked LG K92 phone full price from Newegg in May 2022, the device has worked well and features such as WiFi calling were working perfectly, i am a non ATT subscriber but my carrier is on the ATT network, ATT pushed an update to my device this past Friday night and a few updates last w

Questions

 • Other Phones & Devices

30

4

0

mobile data hasn’t been working for months, unable to text, use the internet but i can make calls

this issue started months ago and is still happening, it happened out of nowhere. I have unlimited data and I’ve tried everything. Please help.

Questions

 • Apple

12

1

0

Hello im trying to switch to at&t from cricket

Im wanting to know how much it will be to switch over and get a new phone

Questions

 • Samsung

19

3

0

PÚK CODE HELP

How am I supposed to access my onliñe account when I try to sign into my online account from any device it says I have to put in the verification code? Obviously the problem here is I do not have access to that number because obviously that's the device I'm looking for the PUK Code. Essentially I ha

Questions

 • Samsung

30

4

0

The ringer volume is low on my AT&T Calypso 3, when I try to call out

When I call out to someone on my Calypso 3 and I put it on speaker, I can not hear the ringing or anything until the person picks up on the phone.

Questions

 • Other Phones & Devices

9

1

0

AT&T ActiveArmor will not work on my iPhone

I got a text telling me that AT&T Call Protect Plus was going away (I’ve been paying 3.99) a month for it) so I downloaded AT&T ActiveArmor and the app will not work. It starts and a screen comes up allowing me to subscribe for $3.99 a month so I select that and click on continue.  The

Questions

 • Apple

32

3

0

Down-payment

Someone explain why I have autopay. Been a customer for over 7 years and now that there is a promo for a $5.00 a month phone so I wanted to add a line, it says I have to not only pay down-payment but the cost of phone would be $18.00 plus a month not $5.00 due to my credit. I do not understand this

Questions

 • Phone & Device Upgrades

27

1

0

Cricket sim

I was wondering if I can put a cricket sim card into a locked AT&T iPhone 12.

Questions

 • Apple

23

1

0

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