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How to join AT&T with my old phone number

I want to join my friends family plan in AT&T with my old phone number, how to do that

Questions

 • Apple

14

1

0

Unlock Iphone

I purchased for cash from AT&T store an iphone in 2017. This replaced an existing iphone. I have 2 iphones with AT&T as carrier. On December 1 I requested these be unlocked. My account is current. After several days one phone was unlocked. The other has been denied unlock for 5 days. I have

Questions

 • Apple

13

1

0

Accepted Solution

Official Solution

Unlocking Iphone 11

I just purchased an Iphone 11 throught an online store and it came locked to ATT network. i tried your unlock procedure but it said the imei has some pending balance, how can i see whats pending? i need this device unlocked asap, i live in the Caribbean and cannot use att network

Questions

 • Apple

51

8

0

Unlock Device

I paid off my installment plan and placed an unlock request. ATT has repeatedly denied my request due to "Device is a prepaid device, use Prepaid unlock device app on phone". I don't have a prepaid device or phone. I'm attempting to change carriers and ATT is holding up the process.

Questions

 • Android

20

1

0

Cell signal at home gotten weaker over last several months

Are used to have excellent cell service in my home. Now I am lucky if there is one bar. When people call, they are often dump straight to voicemail and the phone doesn’t even ring. This is also happening with my husband‘s cell phone, which is on the same AT&T plan, I would like to know why the c

Questions

 • Apple

23

2

0

Installing and opening a certificate

I installed a certificate but it won't open unless I somehow install it via settings? How do I do that?

Questions

 • Android

14

1

0

Accepted Solution

Factory reset issue

I have followed the steps given here along with various other platforms on how it is so done and even tried methods for different Samsung models and it never takes me through to the recovery and factory reset /wipe cache page it always continues on to finish it's normal start up ...the only thing I

Questions

 • Android

30

3

0

Samsung Galaxy S8 Active wont forward emails to outlook

For about a week now my phone (Gmail) will not forward emails to my work email (Outlook). I'm not getting an error message on either end. It's just not showing up on the Outlook side.

Questions

 • Samsung

11

1

0

How to report bad experience att retail store

How can I report bad experience in att retail store

Questions

 • Apple

23

2

0

Software updates

Where can I find out about the 12/06/2022 software update?

Questions

 • Samsung

36

2

0

Your phone is not longer active on an AT&T account

I submit an unlocking request as a non-at&t customer and after entering forums I get a message saying: Your request was denied because phone is not longer active on an AT&T account. Re-submit your request and select 'no' to the "Are you an AT&T Wireless Customer question". There seem

Questions

 • Other Phones & Devices

56

3

0

Accepted Solution

Official Solution

Link to Upload ID When Upgrading Phone

I received an email but where can I find the link to upload my ID to verify my identity? There is only an Order # link in the email which only takes me to a page telling me my order is on hold until you receive my ID but no link to upload the ID. Can you please provide the link. I am unable to

Questions

 • Phone & Device Upgrades

17

1

0

Accepted Solution

Unlock request

I submitted for an unlock request on November 30th and still have not heard anything back. I checked the status and it still says in progress. Does it usually take this long?

Questions

 • Samsung

39

5

0

Accepted Solution

Official Solution

Need help understanding billing credits

I'm interested in upgrading my phone. I currently have an iPhone SE (old, old generation...), paid off several years ago, and saw through my account that I am eligible for an upgrade.  Clicked on the link to check out options, and I see an iPhone 13 listed for $5.00 per month for 36 months...a

Questions

 • Phone & Device Upgrades

57

4

0

notifications on Iphone 13 pro max

I received 2 call this morning that never rang but popped up in notifications that said "Silenced call". My ringer is on but most times it doesn't ring but have missed calls. I also have a problem with notifications not making a noise. I have looked at all the settings that I can think of but nothin

Questions

 • Apple

12

1

0

Accepted Solution

Official Solution

Closed

Instagram (and few more) Apps Are Constantly Crashing on iOS 11.3

I own an iPhone 7 that earlier was running iOS 10. Today I happen to update to latest iOS 11.3 but now multiple apps including Instagram and Spotify are constantly crashing when opened it only loads blank white screen on its startup and closes itself after few secs. How do I fix it??

Questions

 • Apple

190

2

0

Custom build alps-mp-q0.mp1-V3_tct.q0mp1.k61v1.64.b sp_P62

I've never done anything "custom" to any of my phones because I'm not knowledgeable enough. So how did this custom build get put on my phone when I'm the only one who uses it and bought it brand new, what does it do, and does that mean someone rooted it? It is a Alcatel A508DL, model name A2X, from

Questions

 • Android

918

19

Trade in iphone

I got my iphone 13pro with a trade offer of 800$ option on January this year and im paying every month my phone bill,now can i pay my remaining amount to unlock my mobile

Questions

 • Apple

32

5

0

Accepted Solution

Official Solution

Health Care discount RT

Does the health care discount apply to Radiologic Technologists?

Questions

 • Phone & Device Upgrades

302

1

Want to Upgrade Wife's a daughters phone without them being notified

If I upgrade 2 phones on my account on att.com, will the users (my wife and daughter) get notified? I wanted to give the new phones for Christmas, but I don't want them to get notified of the upgrade via text, etc.

Questions

 • Apple

24

2

0

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