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Phone upgrade

I have a small business account. Ordered upgraded phone and have not had a response since 11/21. I've called several times, emailed just as many. No phone, no resolution. Get hung up on and when I reach a rep they have no idea what is going on or try to tell me a long winded story that is not true.

Questions

 • Apple

16

3

0

When will I receive my money

It’s been almost two weeks since I I tried to Purchase a iPad Pro , it charged my card 260.00 . Something was down at the AT&T store and the order didn’t go through yet I was still charged THIS IS NOT A CANCELLATION. I called several times and been hung up on by a supervisor. Where is my money!

Questions

 • Apple

27

6

0

Didnt recieve shipping label for trade in

I got my new phone thinking i would be getting the $700 off for my trade in. I received an email saying i would receive another email with instructions on how to send the old one back. I never got that email. I called and someone told me i had a mail in kit coming so i waited. Now im being told that

Questions

 • Apple

168

2

0

ESIM

Hello, my iPhone originally had an ESIM for ATT, but I accidentally deleted it and wanted to recover the ESIM mobile phone number. Is that okay? Thank you.

Questions

 • Apple

29

2

0

Apple Watch Ultra connection issue

My new Ultra shows my ATT data plan with a green check but also only displays "Not Connected". If my iphone is one, the watch can make and receive calls, but if the iphone is off all calls go to voicemail. I have spoken to many people at ATT and reset/repaired the watch many times to no avail. One p

Questions

 • Apple

32

5

0

Accepted Solution

I dont have option to change my mobile network to 3g/2g/4g -

Hi , I am in Bangladesh . And here i need to switch back on 3g but in my samsung note10+ i dont have this option avialable like others have. What can i do .  but I need this option thats shown in image below which is missing 

Questions

 • Samsung

26

3

0

Accepted Solution

Official Solution

Participants in a group message

How to identify who is in a group message. The comments come in piecemeal and I cannot tell if I am responding to one person or many people.

Questions

 • Samsung

37

5

0

Have unlocked iPad, but eSIM can only be activated with AT&T. I'm told I need to request "Carrier Visibility" or "Carrier Reveal" here

I'm referencing this previous thread here https://forums.att.com/conversations/apple/request-for-carrier-visibilitycarrier-reveal/6307f74ab2b2e606ecc3606e Can someone help me with this?

Questions

 • Apple

19

1

0

Didn’t not get my trade in credit for 7 months and still waiting for my $800 credit

In April 2022 I purchased an iPhone 13 Pro from @ATT online. I was ordering a new phone because there was an offer that said that I would receive $800 back in monthly statement credits in exchange for me sending AT&T my previous Android OnePlus 9 and moving from T- Mobile to AT&T. This state

Questions

 • Apple

20

1

0

ERR0093-WS error when trying to update my WiFi Callling address

We moved to an area where there is terrible ATT service via cellular data, so we turned on WiFi calling. The suggested (USPS) address pops up on the screen to choose which way I want the address displayed. I checked USPS website to ensure I selected the correct 911 address. Click OK and receive the

Questions

 • Apple

226

6

0

Unlock sim microsoft surface duo

Hello, I requested a request to unlock the Microsoft Surface Duo 1 sim card and the request has already been raised and a confirmation message was sent to me two days after the request was raised and I cannot confirm the request, what should I do And if I want to raise a new request he tells me y

Questions

 • Android

26

3

0

Accepted Solution

Unlock iphone 6

Good morning, I would like to unlock my iphone 6 plus, but I am in Brazil, I meet the requirements for unlocking and I received the following message: Hi vanusa, Make sure your device meets our  eligibility requirements, then call us at 800.331.0500 or 611 for help. &nb

Questions

 • Apple

23

3

0

Returned iPhone 12 stolen in transit

I wanted to get a new phone so I went to my local AT&T store for my eligible Next Trade-In. I purchased the iPhone 14 max pro. There were no phones in stock so I had to wait for the new one to get shipped to my home. I was informed to hold onto my current phone until the new one came in. Onc

Questions

 • Apple

22

2

0

Unlocking a iphone purchased through private seller

I recently bought an iPhone 11 from a private seller. The phone does not have active service w att but apparently the previous owner ocurrently owes money on the phone and I no longer can in touch with the people who sold me the phone.... I was hoping to carrier unlock the device to use w my servic

Questions

 • Apple

70

14

0

Accepted Solution

Official Solution

How do I unlock on a prepaid device

I need to unlock a prepaid AT&T device, but I'm not a costumer (I was gifted the phone). I submitted a unlock request online, but it was rejected because I have to use the unlock app on the device since it's prepaid. The device was recently factory reset and since then the unlock app crashes sec

Questions

 • Other Phones & Devices

50

2

0

How can I unlock my iPhone to use any sim card

Hi everyone, I have an issue, I´m trying to unlock my phone but the page says: opps network difficulties try again later. I don´t have network difficulties, (Edited per community guidelines) is going on. Can anybody please help me out.

Questions

 • Apple

25

2

0

Accepted Solution

Will my Australian Samsung Galaxy S21 FE Model SM-G990E work on the AT&T Network

My phone is a few months old and I am now moving to USA for a year and then coming home. I wanted to go onto the AT&T network with a physical SIM. I can see that the model SM-G990u1 is compatible but hoping that my Australian phone will also pass the test 

Questions

 • Samsung

17

1

0

Accepted Solution

Official Solution

New phones

I received two iPhones today they came with no chargers when I called to get the phones set up they partially set me up no service was connected the call got lost I’m stuck here with no service to call

Questions

 • Apple

47

2

0

Your phone is not longer active on an AT&T account

Hello, I was trying to unlock my phone (purchased from ebay clean imei) and when I made an unlock request I got this message: Your unlock request was denied because your phone is no longer active on an AT&T account. Re-submit your request and select 'no' to the "Are you an AT&T

Questions

 • Samsung

236

22

0

Does the international Galaxy s21 FE version, with a model number of model SM-G990E, work? Thanks!

Does the international Samsung Galaxy s21 FE version, with a model number of model SM-G990E, work on At&t network? Thanks!

Questions

 • Samsung

87

2

0

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