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iPhone 14 Pro not getting 5g plus service in Boston, Ma since iOS 17.5 upgrade

We are getting 5g and 5ge service in areas shown on the att map as having 5g plus with 3 iPhone 14 Pros. This started happening with iOS 17.5. I have reset network settings and it did not fix the problem.

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60

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Official Solution

Pixel 8 pro IMEI ot recognized

Hi, I have a pixel 8 pro that's unlocked. AT&T has said my device is not compatible with their network because IMEI is not recognized. I contacted Google support and they have confirmed that my device is unlocked and can be used with any carrier. I have used the same phone in Europe and Canada s

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71

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Official Solution

How to request a vacation hold on my AT&T phone plan?

Hello, thanks for looking at this email. I'm currently enrolled in a group AT&T phone plan and am traveling abroad. I was wondering how I could temporarily deactivate my individual AT&T phone plan for the summer so I don't get charged during the summer. Thanks for your attention and help,

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Pixel 8 pro IMEI not recognized

Hi, I have a pixel 8 pro that's unlocked. AT&T has said my device is not compatible with their network because IMEI is not recognized. I contacted Google support and they have confirmed that my device is unlocked and can be used with any carrier. I have used the same phone in Europe and Canada s

Questions

28

1

0

Cannot make a phone call to an international number

I am not able to call the main customer service number for my bank in Finland. This is Finland?s biggest bank and its International customer service number is +3582003000. I can succesfully call any other number in Finland but for some reason not this one. I have contacted the bank and they say it i

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50

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unlock phone

cannot remember unlock pin

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31

2

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Official Solution

How to block people from hacking into my phone and emails

Block my phone and emails from being hacked into

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94

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Accepted Solution

Moving to Korea, need both US and Korean number

I’m moving to South Korea from the US later this year. I will live there for 1 year at minimum but I intend to stay there at least 3 years, or possibly permanently. Currently I’m on an AT&T family plan. My family is staying in the US. But we won’t want to pay big international or roaming fees t

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102

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AT&T Motivate (V341U) Keeps... sort of restarting???

Hi, so very recently my AT&T Motivate (Model V341U) started to randomly... restart? It would suddenly go black and into the "Powered by Android" startup screen, but it'd load very quickly. I'd just put in password, it'd say "Phone Loading" (or something along the lines), and it'd seem normal. Fe

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51

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I recently upgraded through sara plus and want to cancel

I was recently talked into upgrading my current device, I since then changed my mind and no longer want to upgrade. No matter what I do I am not able to cancel my order before it is shipped and arrives. The device has yet to be shipped out and I would prefer to cancel now rather waiting to receive i

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106

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Device unlock request

Hey hope you are doing wellrecently I bought iPhone 13 Pro Max in Pakistan which is sim locked. Although my phone is locked on AT&T network and I didn’t knew this before purchasing phone. Now I am unable to use my network sims on this phone as it is locked on AT&T. I have paid full payment t

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30

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Official Solution

Unlock iphone

I bought an iPhone to gift it to my mother for which I do not have any amount pending. Her SIM card carrier is currently locked. I request you to unlock her SIM card as soon as possible.

Questions

207

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Corporate store returns

I am told to return traded phones at a corporate ATT store only. Where do I find a list of these stores for northeast Florida?

Questions

186

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I can’t unlock a phone from the network

So recently I bought a AT&T flip phone from online and I am trying to unlock it from the network but they email me saying I don’t have enough information and to call 800-331-0500 but the automated call tells me to submit a new request so I do that but then I’m told to call the number again which

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36

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Apple Watch Plans

I am currently on my families, AT&T plan, and I am considering purchasing an Apple Watch. I would like to open up a new plan solely for this Apple Watch. Would that be possible or would my iPhone and Apple Watch need to be on the same plan. I am mainly trying to avoid my new watch being on my fa

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27

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Phone goes right to voice mail

I have AT&T apple phone when I try and call my mom who has Verizon jitterbug it goes right to her voice mail and I can’t get through. It just started happening a month ago. We have tried turning it off and on and even deleted me in her contacts.  Any suggestions

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29

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No 5G or Wi-Fi calling on international S23 Ultra

I have a phone number through my work, with a physical SIM, which I put in my SM-S918B/DS. With my foreign eSIM, which uses AT&T network for US roaming, I have 5G. With my AT&T SIM, I have never had 5G. DCNR_RESTRICTION is set to true for my SIM. Any idea how I can get them to remove this?

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60

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Accepted Solution

Can I pay off a second hand phone when the account details are completely unknowable?

I bought a Samsung Galaxy S23 Ultra 5G second-hand under the assurance that it was paid off and unlocked. I quickly found out that it is still under contract and unable to be unlocked, however.  Returning and/or getting any more information from seller is not a possibility and any information

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32

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Request for carrier visibility / carrier reveal on iPad

- I’d like to submit a request for carrier visibility so I can view and select another cellular providers on my iPad Pro (11-inch) (2nd generation). Right now the only option available is AT&T. - This is not the same as device unlocking. The iPad is already SIM unlocked, it is the eS

Questions

234

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Review of AT&T

Where can I write a review about AT&T?

Questions

242

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