
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Seriously? I posted my first question 23 days ago and not one answer? What the heck? I've called ATT and they can't help me either after an hour on the phone with them. Here are the facts: iphone 13 Pro Max Tried to enable Wifi calling because ATT's service out here is awful
Questions
•
Apple
Accepted Solution
Official Solution
Would like to access visual voicemail without using a password
Questions
•
Samsung
I purchased a Note 10+ that is locked to your network. I received an approval followed by an unlock code. I inserted my Spectrum Sim card into the device and powered on but it just takes me back to the landing page. I do not get the unlock code prompt screen. Please advise.
Questions
•
Samsung
Hi I am traveling internationally and had my phone service suspended temporarily, how can I have incoming sms texts forwarded to my registered email
Questions
•
Apple
I have recently lost my bank card and need to add money to my Apple Cash so I can just tap to pay and get the groceries needed for my family. Is there any way I can add my bank info to my wallet to use my money? I can to pay my phone bill but can I add money to my wallet that way?
Questions
•
Apple
I have been a customer for over 10 years. I have five lines and slowly trying to reduce from my original 7 lines down to your, the new size of my family. I am working hard to reduce costs and trying to purchase phones out right and not continue to trade in. I traded in a Samsung Z Fold 3 for a new i
Questions
•
Phone & Device Upgrades
I recently traded in an iPhone 12 and I received a notification saying I didn’t meet requirements when I called them they said I traded in and iPhone 11 (I don’t even have an iPhone 11 I traded it in for my iPhone 12) they said I was getting 800$ instead of 1000$ I was outraged I have a video of me
Questions
•
Phone & Device Upgrades
I am a former long-time client who recently left At&T. I have read that many customers have been going through the ringer trying to get this phone unlocked. Has anyone on earth ever accomplished this? If so, I would appreciate a run down, step by step, of what you had to do. You can leave out
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hi all! I am on the ATT Next Upgrade plan. I am wanting to upgrade my device, but the back glass is broken. Everything else is in great working condition with no issues. I was chatting with ATT about this and received two different answers from two different reps: 1. They will accept it with the
Questions
•
Phone & Device Upgrades
I was approached by an AT&T sales person in a Target store who advised me that they were running a promotion where if you trade in your IPhone 12 pro max you can upgrade and get the iPhone 13 Pro Max for free. I was hesitant and didn’t want to do it because deep down I knew it was going to be a
Questions
•
Phone & Device Upgrades
I was trying to my dad and the call just went straight to voicemail. But my dad can call me, and I can call all other people in my contacts. And my dad wasn't even blocked me nor have I. I have even tried deleting my contact off my dad's phone permanently and tried redialing the number but still I c
Questions
•
Apple
I set my phone on airplane mode or turn it off for the night, but when I turn my phone back on I am not getting any messages that people have sent while my phone was on airplane mode or off. Any help please? I have tried troubleshooting online and It did not work. Someone online suggested I suspend
Questions
•
Android
Accepted Solution
Official Solution
Re Carrier lock/unlock: I have 3 wireless accounts -- one with AT&T Wireless, one w/ AT&T Prepaid, and one w/ an AT&T MVNO. Two Related Questions: 1. If I purchase a refurbished phone that is locked to AT&T -- am I correct to assume it will work with an AT&T MVNO (i.e.: Red Pocke
Questions
•
Other Phones & Devices
Hello, I have a Google Pixel 7 that I need to give back for a trade in, I have received my new phone a few weeks ago but have not received the trade in kit yet, I requested a new trade in kit today but I fear it won't come in in-time for me to be eligible for my trade-in promotion. Is there anything
Questions
•
Phone & Device Upgrades
After going through the process to unlock my iphone 14 and getting approval from AT&T, I received this email with "supposed" directions: "Use these instructions from Apple to unlock your device. Your unlock instructions: ${masterData.unlockInstruction}" It's not a Link and cannot be c
Questions
•
Apple
Accepted Solution
Official Solution
Whenever I try to set a password from my iPhone, I get a pop saying, "Voicemail Unavailable Try again later." I have two voicemails from my phone but when I press 1 to access voicemail, it says its empty.
Questions
•
Apple
I’d like to unlock my Iphone 14 pro that I got in the US. Recently I moved to Spain and I want to use it with a different carrier. I tried to do it online but every time that I fill the info it says “We’re sorry about this, but it looks like we’re having technical issues. Please give us a few minute
Questions
•
Apple
Hey, I just switched over to ATT and got the iPhone 15 offer. Can I return my trade in at one of the ATT stores?
Questions
•
Phone & Device Upgrades