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Request for Carrier Reveal/Carrier Visibility

Request for Carrier Visibility/Carrier Reveal - I’d like to submit a request for carrier visibility so I can view and select another cellular provider on my iPad Mini 2nd Generation Retina. Right now the only option available is AT&T. - This is not the same as device

Questions

 • Apple

28

1

0

Phone and FaceTime calls

When I try to call a certain person it cancels, and when they try to call me, I don’t receive it at all but we can text perfectly fine (I have AT&T and they have T-mobile) its really frustrating

Questions

 • Other Phones & Devices

27

3

0

Unlock phone

When I try to summit my request it says information isn't what you have on file but it's all correct

Questions

 • Android

26

1

0

Unable to unlock my device

I am unable to unlock my device, it has been months and no att customer support is able to resolve this. My phone is paid off and no restrictions.

Questions

 • Apple

60

10

0

Accepted Solution

Official Solution

How to get my trade in back because new phone is defective?

Is there any way to get my trade in back? I only want to because it was paid off and my new iPhone 14 Pro Max had a defective camera. I have contacted Apple and they won’t honor the warranty or my Apple Care +. The rep agreed there was something wrong with the camera but said because diagnostics we

Questions

 • Phone & Device Upgrades

143

25

0

Activating zfold

Need help activating phone ZFold, Galaxy 

Questions

 • Samsung

19

1

0

Tried to sell me a used and broken phone

I went in to an AT&T store and tried to buy a Samsung Galaxy S22 but they didn't have one in stock. So they ordered me one to be delivered to my house and then bring in to be activated. I received the package two days later and when I opened the box there was an AT&T box inside. I opened the

Questions

 • Samsung

44

7

0

Unlocked dumb phones.

Older once compliant LTE devices. Network no longer fully supporting many newer unlocked dumb phones. Now that has always been the case somewhat, but they all did it & made it a point to say its new.

Questions

 • Other Phones & Devices

43

1

0

Not receiving OTP codes or short codes.

Hi, since I switched my phone service from simple mobile to Att I have not been able to receive short codes or otp codes for authentication purposes, even automated messages from my dentist. My phone number was ported last week and my old phone is the one who still receiving the text. What can I do?

Questions

 • Apple

29

2

ATT Automatic Update DURING FAMILY EMERGENCY

The update automatically began, had a countdown timer, would not let me reschedule install, took 20% of my battery when not around a charger, and made my phone calling ability unusable for the 7 minutes of restarting and installing during a family emergency. THIS IS RIDICULOUS! You MUST GIVE USERS T

Questions

 • Android

36

2

Accepted Solution

Official Solution

Unlocking deceased persons iphone

I have my (deceased) brother’s electronics and cannot unlock them. I’ve had them since August 2022 and I do not have his billing information. What do I need to do? Do I go to a store with them and his death certificate?

Questions

 • Apple

55

2

0

Mismatch

Today I used my SIM card in another phone to check it’s working or not. But I ended up having SOS only in my own phone, and when I checked in account it changed my phone to the other one /not the one I’m using/. How can I fix it?

Questions

 • Apple

18

1

0

My phone won't connect to mobile data.

My phone won't connect to mobile data, i tried this sim in a different phone and it worked fine, i tried a different sim from one of my family memebers in my phone and it worked fine, but the sim that came in this phone stopped working in this phone out of nowhere, i tried a network reset, refreshin

Questions

 • Samsung

38

2

0

Blacklisted by AT&T

Years ago, I reported as lost my phone but I found it within an hour. I believe I called reporting that it was found. Several years later I changed carriers and I transferred my old number to a new device. My old phone was not used after the AT&T account was closed. Now I want to unlock it to gi

Questions

 • Apple

52

3

0

Alcatel

I cant answer phone calls after the system update, everything else works fine, just cant hit the answer button on the screen when an incoming call happens. Help

Questions

 • Android

18

1

0

Why do you even have online ordering??

Bought an apple watch and paid full retail. Order a new line on the AT&T app. Go through the send a code to my phone. Enter code. Congratulations! Your order has been submitted and you will receive an email for activation. Ten minutes later, email comes with a cancelation of order because we can

Questions

 • Wearables

25

1

0

60% down payment

I went in to purchase 2 phones, an iPhone 14 pro max and a Samsung s22 ultra. Everything was fine until the guy brought out the iPhone and we finished that one. Then he tells me that due to my credit I have to put down $840 to get the phone. My credit score is 840. (Edited per community guidelines)!

Questions

 • Other Phones & Devices

22

1

0

Accepted Solution

Official Solution

Iphone 3g and 3gs

I have problem I’m living in georgia country and i bought these phones from eBay and when I request it on at&t site I have problem this imei isn’t on at&t but i see network provider is att 5.6 version what can i do?

Questions

 • Other Phones & Devices

89

3

0

Hi

I just tried to order a iPhone 14 plus

Questions

 • Apple

29

3

0

Closed

Removing Carrier Lock

I have attempted to remove the carrier lock from an iPhone X that was activated with AT&T without success. On November 15th, 2020 I made a $306.51 payment to AT&T on my then account to complete the purchase of the iPhone X from the installment plan.  I see another adjustment of $306.51

Questions

 • Apple

30

1

0

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