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Apple Watch not getting calls when iPhone is off...

​Hello, I just got a new apple watch with cellular.. i have paired it and set it up but it will not get incoming phone calls when my iphone is off or away from my watch....​ ​according to ATT NUMBERSYNC it should receive calls just fine but it isnt.... I have been to 2 att stores and called them.

Questions

4.8K

17

Device suspension

My phone has been suspended since last night, my data stopped working while I was at work. I thought it was a power outage at first until I woke up next morning and tried calling my mom and it told me my wireless service is blocked on this device. I need my device unblocked so I can call and use my

Questions

43

2

0

SIM card no longer working

I just ordered an AT&T prepaid phone from Walmart's website. I popped the sim card from an old phone into the new one and it's not working properly.  The sim card also no longer works in the old phone.  I called AT&T customer service and they said that the phone wasn't properly sc

Questions

39

1

0

AT&T claims they received a different phone for trade-in

Since my old iPhone 11 was paid off, I qualified for a trade-in/upgrade to the iPhone 15. So I placed order online and received new phone right away, then followed all steps to return my old phone. A couple weeks later I received an email that my return was complete/received and I would receive a pr

Questions

96

12

International

I am in the U.S with no international plan. My friend is traveling from the U.S to Italy with an international plan. Will I be charged for texting her?

Questions

67

1

0

Accepted Solution

My phone died

My phone died it doesn't take a charge

Questions

60

2

0

AT&T lost my trade in

I traded in two iPhones in July 2023. An 11 Pro and a 12 Pro. We dropped them off at the post office. I re received an email from them on July 25, stating that they had not received my trade-in as of yet, the iPhone 12 Pro. I called them right then and spoke with them and they told me that they had

Questions

821

23

iPhone network selection setting

Hello, I have an iPhone 15 Pro Max when I go to the Mexican American border to try to Select in Mexican network and utilize my international roaming, I do not get The option to change network settings as I’ve seen in previous posts. Is this a setting that AT&T now hides? I powered off on my phon

Questions

37

4

0

Closed

receive SMS messages sent from the USA in China

Hi, will I be able to receive SMS messages sent from the USA in China? What kind of plan do I need to get? Thank you.

Questions

3.6K

6

0

Accepted Solution

Official Solution

Activating Voicemail after 60 days

How can I reset the voicemail to get access to the initial voicemail setup process? This is not an inquiry regarding how to set up a voicemail within the 60-day window.

Questions

41

1

0

Why is ATT not updating the Fold 5?

According to ATT's website, the current latest update for the Fold 5 is Android 13 and the latest security update is August 2023. The Fold 3, a much older phone, is showing Android 14 and April 2024 security update.  This makes no sense. Because of this, my Fold 5 has not received a single upd

Questions

84

1

0

The instructions to unlock Samsung 21 5G does not work

My request to unlock the phone got approved. I followed the instructions: 1. Power off the device, and insert a non-AT&T SIM card.2. Power on the device with the non-AT&T SIM.3. The device displays "Enter the device unlock code."4. Enter the unlock code.5. Press OK. But I am stuck at step 3,

Questions

25

1

0

Carrier lock

Too many attempts try again in 30 days. Phone is paid off

Questions

19

1

0

Sales rep misinformation

I am very disappointed with at& . I had 5 lines with t mobile who I was with for 4 years I only paid 190 a month for all lines. I had recently cracked my phones but it was still usable when an at&t sales rep approached in a store and told us we cud switch pay the same amount or around and get a free

Questions

153

10

0

Can not records call on samsung z fold 5, bought from US

Can not records call on samsung z fold 5, bought from US and currently using in India, there is no any option for records calls in settings of dialer, please assist on the same.  also not able to activate esim of India in this phone.

Questions

41

3

0

Active Armor Upload Contacts does not work. Get errorcode 70-80-30

This still does not work. I have a new Samsung Galaxy S24+ and still have the same problem. Went to the at&t store and they didn't know what to do. How do we get this to work

Questions

38

3

0

iPhone not receiving group messages while off

I consistently experience a problem where if my iPhone 15 is turned off, it will not receive texts that are sent in a group message that contains an Android phone. Even after I turn my phone back on, I never receive the messages. I’ve tried updating my cellular connection data and that has not helpe

Questions

22

1

0

Closed

ATT unlocked device Apple says it’s still locked

Hi I purchased a iPad Pro that was “unlocked”. I tried to add it to my Verizon account and it will not let me so I contacted Apple to see what the issue was and they informed me that the iPad was locked to ATT. When I put the IMEI into the request unlock from ATT it says the device does not belong t

Questions

727

5

0

iPad eSIM Unlock/Uninformed AT&T call center agents

After an hour hold time the AT&T rep told me that my iPad was unlocked yet it still only says AT&T on the cellular activation page. They knew nothing about “carrier visibility” and eventual after searching came back and told me that applies only to international situations.  Can someon

Questions

27

1

0

Trade-in never credited

I spent an hour and 20 minutes on the phone with AT&T Customer Service with no resolution and my polite request to speak to a manager was agreed to but I never received the call I was promised. I have been an AT&T customer for 14 years with an average monthly bill of $425. In November 2022

Questions

214

6

0

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