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International Charges

Why didn't my iPad get charged the same as my iPhone for the international $10/day?

Questions

111

10

0

Accepted Solution

WiFi calling on at&t Postpaid on OnePlus 11 unlocked

WiFi calling option not showing in my Device which is OnePlus 11 unlocked...I am using At&t Postpaid service

Questions

26

1

0

Sim card from apple iphone 6 to an android LG g8 thin q

Its not letting the sim connect to the frequencies the sim came for the iphone and is at&t but the android is a used one from a friend and was on tmobile is there a way to make it work?

Questions

22

4

0

Accepted Solution

Official Solution

What is code 9999 when visual voicemail won't work?

I keep getting code 9999 for my visual voicemail and can't get anyone to help me get it fixed. So, I'm having to call my voicemail, instead of using my visual voicemail.

Questions

24

3

0

My phone is locked, but my device is not part of an AT&T plan or account

Hello, I recently wanted to switch plans to another carrier because I wanted to get off my family's plan. I ported my number over to the other carrier using the transfer pin and account number, but I can't use the other carriers sim, due to device being locked. I tried using AT&T's online unlo

Questions

43

6

0

Can I unlock a replacement phone immediately after receiving it

I am switching carriers from AT&T soon because I am moving and all three of my devices on the plan are paid off and unlocked but I have a phone that is broken so I need to file and insurance claim. My only worry is that when I get the replacement phone it will be locked because when I called 611

Questions

25

2

0

Accepted Solution

My device settings are configured to AT&T even though it's not an AT&T device

Hello, I own Samsung S10 plus which is a direct unlocked device from a different carrier.I have inserted the AT&T sim card as my first sim card to check the unlock functionality and then everything has changed. My device settings are now by default configured to AT&T. I am able to use a d

Questions

390

11

0

Secure Family App

Before updating the app, my phone could locate my family members without having the companion app installed on their phones. Now that it has updated, it cannot locate anyone, and tells me to try again repeatedly. I am in an area with decent service and connected to wi-fi. Do we have to download the

Questions

85

28

Visual voicemail 10-digit malbox number

Hi there. I'm having trouble accessing my voicemail. When I press the visual voicemail button, it "calls" voicemail and asks me to enter either someone elses, or after pressing # (pound) my own 10-digit mailbox number. I was not informed of a mailbox number, so I have no idea how to get around this.

Questions

11

1

0

Accepted Solution

Unlock AT&T iPhone to any carrier

Hello AT&T Community, I hope this message finds you well. I have an iPhone 13 Pro Max that I purchased in Pakistan, and it is currently locked to AT&T. I am reaching out to request an unlock for this device. I would like to use it with a different carrier. Since I did not purchase this iPhon

Questions

47

9

0

Accepted Solution

Official Solution

Secure Family can't monitor my children’s phone location

With the old Secure Family app I was able to monitor my children’s phone location even without them having the companion app but it seems I can’t do it with the updated version, did they do away with this?

Questions

19

1

0

Accepted Solution

Replacement Samsung Galaxy watch 4 - Cannot activate / cannot get new eSim.

We got a replacement watch and need to activate/replace the current "active" watch on our account. I backed up the old watch and reset it, removing the Mobile Account from it as well (we have to return the old watch). Upon connecting the new watch to the phone, I cannot activate it on the account (i

Questions

21

2

0

Blacklisted phone

So i bought my iphone 14 from a person on swappa and after a month and a half of using the phone like normal it became blacklisted. j was wondering if there was any way i could possibly fix that and get rid of the blacklist so that i can use the phone again

Questions

21

2

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AT&T is stealing from us!

We had a fraudulent issue on our line and they won't fix it. Fraud department closed the ticket without explanation and we can't talk to anyone. I'm beyond annoyed with the customer service of att. Fix it.

Questions

17

2

0

Unlocking iPhone

For the first time, I applied for unlocking the phone at the official website, but the reply to me is: You tried to unlock this device multiple times. Wait 30 days and submit a new request.I do not know where the problem is, can you tell me? Thank you

Questions

29

10

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ATT trade in problem. Store canceled my online order!

ATT is a mess!  I specifically did everything online so that I didn't have to deal with the people in store.  They are the next worst people next to car salesmen.  I order a new galaxy s23 ultra, I had a s21 ultra to trade in for the $800 credit.     So I placed my online order for in store pickup f

Questions

33

1

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upgrade issues

I have been trying to upgrade a phone through the website for months now but it keeps bringing up the same error: Uh oh! Something went wrong Please call us at 800.331.0500, so we can help with your order. CATLG-BUS-ERROR-20029 The accounts page used to work fine and recogniz

Questions

35

1

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Closed

MicroCell service dead?

I have an original 3G microcell that I got back in 2010. I’ve had no issues and it’s been rock solid ever since. As of last week the 4 bars logo on it has just been flashing. The first light (power I assume) is lit like normal.  Then the satellite looking logo is lit, but the signal bars icon is for

Questions

1.3K

14

0

4G LTE light not on

Hi there - for two days now my cell booster’s 4G light has not worked. My internet provider was out a couple of night ago for a few hours - afterwards I reset everything and checked my settings and everything seems to be fine. I’ve disconnected/uninstalled and reinstalled. Still nothing. Any advice

Questions

26

7

0

No wifi calling button

My carrier runs on AT&T (Consumer Cellular). I suddenly had issues where my phone would not make or receive calls (WIFI calling as ALL carrier's signal are weak here). I went on line and purchased a newer used UNLOCKED phone (with WIFI calling capabilities) only after a week of calling differen

Questions

31

14

0

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