I understand that with the Next Up program I can trade-in my current phone toward a new phone after paying half the installment balance. However, I had upgraded my phone this past March due to issues with my previous phone and traded in the previous phone for credit toward the current phone. Does th

When I tap the screen on my iPhone XR to get to the login screen, it is barely lit and I have to turn it off and back on again with the right button. The problem is sporadic and doesn't happen all the time.

I'm looking to buy an iPhone 15 Pro Max off Apple, but I have a cricket phone and they don't have the unlocked option, can I buy a AT&T iPhone and put my cricket sim card in it?

My dad has an AT&T mobile hotspot box for his internet/wifi because he lives in a farming area with no wired service. What can I do to improve the speed and consistency of the signal. The TV buffers a lot, especially in the evenings.

I have a 2023 f250 and I purchased the hotspot plan, can I change the password for the hotspot in the vehicle? If so how do I do it?

Hi, I have an iPhone. When someone calls me there is no greeting. In the Greeting section of the phone app I see Default greeting and Custom greeting. I created a Custom greeting, but it does not play when someone calls me. The Default greeting is empty. I play the Custom greeting but not the Defaul

My phone was stolen and put into a kiosk. It may take a while to recover the phone so in the meantime Is it possible to temporarily swap my phone data plan over to my Ipad.

I made an upgrade from Iphone12 pro max to iphone 14 pro max. ATT sent me the phone and was told to send my old phone back. i sent my phone back witch was the iphone 12 pro max in the box and with the label they sent me with the 14 pro max. 2 weeks latter they sent me an email and mail me back a

I purchased my iPhone 13 Pro Max from local Apple Store (and I have the receipt) in Jan 8th 2022. I have been using this phone with T-Mobile SIM card ever since. I traveled overseas very often and when I came back to the USA two weeks ago, I found out my iPhone was not working so I called T-Mobile

I will soon be traveling (in Italy, to be exact), and just set up my iPhone with the International Day Pass. Now let's presume that while traveling, I set up my iPhone as a hot spot, and connect to it via WiFi from my iPad.  If I then either make a voice call or make a FaceTime call back home,

Why didn't my iPad get charged the same as my iPhone for the international $10/day?

WiFi calling option not showing in my Device which is OnePlus 11 unlocked...I am using At&t Postpaid service

Its not letting the sim connect to the frequencies the sim came for the iphone and is at&t but the android is a used one from a friend and was on tmobile is there a way to make it work?

I keep getting code 9999 for my visual voicemail and can't get anyone to help me get it fixed. So, I'm having to call my voicemail, instead of using my visual voicemail.

Hello, I recently wanted to switch plans to another carrier because I wanted to get off my family's plan. I ported my number over to the other carrier using the transfer pin and account number, but I can't use the other carriers sim, due to device being locked. I tried using AT&T's online unlo

I am switching carriers from AT&T soon because I am moving and all three of my devices on the plan are paid off and unlocked but I have a phone that is broken so I need to file and insurance claim. My only worry is that when I get the replacement phone it will be locked because when I called 611

Hello, I own Samsung S10 plus which is a direct unlocked device from a different carrier.I have inserted the AT&T sim card as my first sim card to check the unlock functionality and then everything has changed. My device settings are now by default configured to AT&T. I am able to use a d

Before updating the app, my phone could locate my family members without having the companion app installed on their phones. Now that it has updated, it cannot locate anyone, and tells me to try again repeatedly. I am in an area with decent service and connected to wi-fi. Do we have to download the

Hi there. I'm having trouble accessing my voicemail. When I press the visual voicemail button, it "calls" voicemail and asks me to enter either someone elses, or after pressing # (pound) my own 10-digit mailbox number. I was not informed of a mailbox number, so I have no idea how to get around this.

Hello AT&T Community, I hope this message finds you well. I have an iPhone 13 Pro Max that I purchased in Pakistan, and it is currently locked to AT&T. I am reaching out to request an unlock for this device. I would like to use it with a different carrier. Since I did not purchase this iPhon