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Only buy from Sam's Club AT&T - here's why

I currently work as an authorized dealer for AT&T in Sam's Club and am making this thread because of all the misinformation surrounding the Sam's Club program and wanted to educate potential buyers with accurate information and highlight the benefits you get when going with Sam's as opposed to y

Questions

 • Phone & Device Upgrades

5.7K

31

Accepted Solution

How to unlock a phone that was reported stolen or lost????

I’ve been sitting on the phone day after day trying to get someone from AT&T to help me but to no avail!!! I’m so sick of this company I will literally never use them again! I lost my phone and reported it stolen or lost. Now it’s found and I want to unlock it! I paid the balance of the phone

Questions

 • Apple

3.2K

6

0

Forgot PIN

Forgot screen keypad PIN

Questions

 • Android

7

0

0

Order phone under warranty

All I can find is information on how replacement and warranty work. I need to know how to ask for the replacement. Not how to insert a sim card.

Questions

 • Android

10

2

0

Compensation

Yes , I have been getting charged for 2 upgrades whenever they was just 1 upgrade,& they are a device “ That is not ours “” listed as a APPLE ! Not a iPhone bc our iPhone states iPhone, I asked about if & they said oh bc it hasn’t had time to update bullcrap! Bc I clearly see my iPhone liste

Questions

 • Apple

15

2

0

How to unlock my ZTE model K88 - I forgot my PIN

Can I get into my tablet without losing my data?

Questions

 • Android

1.4K

2

0

S22 Ultra not fast charging after update 11/27/2022

Fast charging was working until update was done. It's still turned on and all appropriate cables and charging plugs are being used. Have turned all fast charging options off and back on and restarted the phone. The issue is definitely from the latest update.

Questions

 • Samsung

19

1

0

Unlock Approved, but device is still locked

Hi, everyone! Have a problem with unlock my Iphone 6S. I made a request to unlock, the answer came positive, but the device is still locked and does not accept SIM cards from another operator. What should i do now ?

Questions

 • Apple

430

13

0

Can I do a NEXT upgrade with a damaged phone??

my phone got damaged and the prior person near the same question didnt answer it good phone broke but i want to upgrade it do i have to pay off the phone or can i just pay the next up balance 700.00+ to pay off or just the next up balance 166.00

Questions

 • Android

5

0

0

Bad Service

I had an in home sales person come to my house after a Direct TV call. She sold me on switching my cell phone to AT&T. She was supposed to bring over 4 new phones, do all the switching over and get a family plan.this appealed to me because I don’t have time. She came to the house a week later w

Questions

 • Phone & Device Upgrades

53

13

0

No Service.

We have been without cell service from our home for almost a week. The Zip Code is 93306. If this is not fixed ASAP we will look for a carrier that is responsive to these issues when they arise. We don't pay to not have a connection

Questions

 • Apple

6

0

0

Accepted Solution

My iphone6s can't receive DTMF tones sent from a remote caller

My iphone doesn't seem to receive touchtone (DTMF) sounds sent by a remote phone, so that the remote phone can manipulate a bluetooth device paired to my cellphone using touch tones.For instance if a land line calls my cell phone and I pick up, if the land line dials touchtones, these tones cannot b

Questions

 • Apple

92

7

0

Bought AT&T phone. It’s locked

How do you get an AT&T phone unlocked? I bought one and was told it was unlocked and it is not

Questions

 • Apple

16

1

0

Samsung Galaxy s22 ultra not connecting to network?

Hello, I've had my ultra for over a month now and everything was fine. Today all of a sudden it dropped a call multiple times and never recovered with trying to connect to the network. I tried restarting my phone, powering it on and off, I did update the phone since it found an update but I had the

Questions

 • Samsung

1.5K

27

0

Hotspot connection just randomly drops for games

Ever since I have gotten my Note 20 Ultra, everything with ATT has gone bad for me. I use to get around 50 to 60 ping but now I average 100 to 110 with major ping spikes. Secondly, the hotspot portion of all this just randomly drops during games. The connection itself doesn't go away but it just fre

Questions

 • Samsung

46

1

0

Network Buay message

Like other posters here, only a few of my calls go thru & only in certain areas randomly & never indoors. Most times, its the typical: screen says Calling, then waiting several seconds, then only to hear busy signal & "Network Busy" on the phone screen. Texting is fine though and when I

Questions

 • Android

11

1

0

Switched from Verizon to AT&T

I switched my service/number from Verizon over to AT&T on Friday 11/25/22. I got a brand new phone from AT&T (iPhone 14 max). At first I was only not able to send messages or receive calls from my actual number. My messages were coming from my gmail account. I was still able to use the servi

Questions

 • Apple

11

1

0

Have unlock instructions and unlock pin now what?

Submitted a unlock request and was approved. Next email sent unlock code and instructions but didn't tell me where to go next. Help

Questions

 • Samsung

43

6

Can't text pictures to non iphone users

Between my family and I we have three iphones and one galaxy phone. The iphone users cannot text pictures to the galaxy users or any other non iphone users either. I have refreshed the connection per the ATT web site and restarted our phones. Cellular data is turned on Sent as SMS is turned on

Questions

 • Apple

14

1

0

SIM card

How do I get just a SIM card the closest store to me is at least a hour away

Questions

 • Other Phones & Devices

27

6

0

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