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Pixel 6 Pro - no data connection but calls/sms work

Device worked fine for a month then dropped ALL mobile data after the 5/5 update. I've had 6 help desk calls, an e-sim, a new sim card, and 2 trips to the store and no one can get my data provisioned correctly. Unlimited Starter data - 20 year customer!? Any tricks? It looks like a tech worker cross

Questions

 • Data & Messaging Features, Internet Tethering

697

4

Fraud dept not answering

I have repeatedly tried calling for hours and hours .. my account was compromised but seems the fraud department is part of the problem. How can I report if there is no one available to answer. I have repeatedly called all day for a total of 5 calls totaling over 8 hours. Seems a bit excessive to ha

Questions

 • Account Features

186

2

0

Accepted Solution

Official Solution

Switch carriers

I have t-mobile I just signed up with them I traded my iPhone 11 for iPhone 14 I just got it last week or two and it is still in perfect condition but I am not happy with t-mobile service and I was told I could switch to y’all and y’all could pay t-mobile off for the phone I have and I could pay y’a

Questions

 • Network Coverage

35

1

0

Active Armor - Unable to Complete Registration Message

Cannot get through the setup process. I have tried to delete the app and re-install multiple times.  This does not seem to be working.  Any thoughts?  Trying to load it on to an Iphone 11.

Questions

 • Account Features

208

2

0

Indian Vodafone Idea sim is not connecting to ATNT network

Hi, I have an Indian Vodafone idea sim with international service in Fairbanks, Alaska, USA. My sim is not connecting to ATNT network for a while now, but it doesn't get the internet. Could you please let me know what the problem is? Thank you!

Questions

 • Account Features

215

7

0

At&t phone, but visual voicemail says it's Verizon error

So I have a Galaxy s22 and when I go to the visual voicemail it gives me an error message and to call customer serivce at 800-922-0204. My messages aren't syncing anymore with visual voicemail either.  The weird part is the customer service line is a Verizon line.  So how to I get this to

Questions

 • Device Features

252

4

0

Cannot get Galaxy S22 to work in Germany for calling. ATT has not gotten back to me for 7 days.

I am in Germany. I have a Galaxy s22. I was assured it would work in Germany. I can use data, text, but cannot make or receive calls. I have spoken to chat (multiple times) and done all the steps (turning off, resets on their end, reset network setting on my end, taking sim card out and putting back

Questions

 • Network Coverage

30

5

0

Is SIM card still active after I switched to eSIM

I switch to eSIM three months ago. Then I just put my original physical SIM card randomly in an old phone, which I almost never use. Today during a travel, I accidentally lost the old phone with my physical SIM card in it. I have no idea if the card is still active or not and whether I need to go to

Questions

 • Device Features

19

1

0

active armor - issue with it blocking calls when it shouldn't

I had a couple of work colleagues, w/mobile phones, who's incoming calls were blocked. I added them to my contacts.  Today my mother called, she's IN my contacts and it BLOCKED the call.  This is unacceptable.  any advice?  I will likely remove this app because if at the very le

Questions

 • Account Features

13

1

0

Accepted Solution

Official Solution

When will there be wi-fi calling for the Pixel 7/7 Pro?

I just purchased a Pixel 7 Pro, unlocked, where I live I am in a dead zone and reception is almost nil. I rely on wi-fi calling to make any calls in my apartment that doesn't drop out every minute. How long will it take for these new devices to be approved? 

Questions

 • Device Features

549

7

0

Accepted Solution

Official Solution

Does Active Armor check for predator malware?

Does Active Armor check for predator malware?

Questions

 • Account Features

46

1

0

911 Address Validation in AT&T System

I have been on the phone with AT&T technical support & informed them I contacted the county 911 center to verify that my address was in their database & YES its in there, but I'm unable to use the WiFi feature on my Samsung Galaxy S22 Ultra smartphone as I get the error code that my addr

Questions

 • Device Features

43

5

0

text verifications not being received

text verifications are not being received on my iphone 14. i've turned the phone on and off. I'm connected to wifi for max signal. the 'blocked contacts' doesn't contain any texts verifications. please help.

Questions

 • Data & Messaging Features, Internet Tethering

17

1

0

Accepted Solution

Official Solution

Question about message

I had a message from someone I know buy number showed as follows(+12052693×××@one.att.net ) why would it be in this format?

Questions

 • Data & Messaging Features, Internet Tethering

30

1

0

Email to text no longer works

My home automation sends email to text messages. It used to work fine for years, now suddenly for a month or so is no longer working, rejected by ATT server. Any help?

Questions

 • Data & Messaging Features, Internet Tethering

32

1

0

Educational website being blocked by att-wifi

Hi, our website https://code.cs50.io is a free online IDE offered to students to access the programming environment and is mainly used with the course CS50. We noticed that learners could not access this platform when connected to ATT-WIFI, which negatively affected their learning experience on

Questions

 • Data & Messaging Features, Internet Tethering

68

4

0

Active Armor Advanced shows as charging on iPhone but not Android.

We have an Samsung Galaxy S21 on the Unlimited Elite plan with Active Armor installed. When the Advanced option was selected, the monthly charge in the app shows as $0.00.  We also have an iPhone on the Unlimited Extra plan. However, the monthly charge in the app is showing as $3.99.  We

Questions

 • Device Features

90

4

0

Accepted Solution

Official Solution

Someone else's name shows up on my caller ID - no one else is associated with my account and customer support can't help

I called a co-worker (so this is professionally embarrassing) and they told me that they didn't pick up because [someone else's name] showed up on their caller ID. I have AT&T service and they have T-Mobile service. No one else is associated with my account. I don't share a bill, share a lin

Questions

 • Account Features

103

1

What is :

Leader board &  is the  actually  The True  AT&T Company ⁉️💭 ** 2.)  And what is Forum  mean ⁉️💭.. Concerning  this site of  AT&T  ⁉️💭 ...  And is  this a  Safe  &  encrypted  page ⁉️💭👆👆👆👆 Asking t

Questions

 • Data & Messaging Features, Internet Tethering

25

2

0

Unlock a phone with different device.

No more sim restrictions but still SOS. How can i fix it?

Questions

 • Network Coverage

17

1

0

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